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Ep #108 - How the mindset of people within an organisation affects the client experience
Manage episode 379187828 series 2981772
A tartalmat a Dan Bentley and Tracey Newman, Dan Bentley, and Tracey Newman biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Dan Bentley and Tracey Newman, Dan Bentley, and Tracey Newman vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
In this episode, Tracey and Dan discuss the mindset required across an organisation to deliver excellent customer experiences.
Here is a taste of what Tracey and Dan cover in the conversation:
- What is a client centric mindset and why is it important?
- Having an organisational understanding that focusing on your clients is the way to improve the organisation
- Why craving client feedback and acting on it is important
- Using client insights to drive strategic decisions
- Understanding the different types of clients you support and their differing needs
Links from the episode:
- Co-design For Impact - Co-design Training: Click here
- The Impacto Consulting website: Click here
- Impacto Consulting on LinkedIn: Click here
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