032 | Guarding against "Reputation Damage" in Your HOA

HOA Insights: Common Sense for Common Areas

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Today Kevin and Robert explore how to manage reputational damage in HOAs and maintain community harmony.
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This episode isn't just about rules and regulations; it's about the heart of community living. Learn how to navigate the delicate balance of enforcing policies while fostering respect and understanding among residents. We tackle the tough questions: How do you maintain order without stepping on toes? How do you turn conflict into cooperation? Join us for a journey through the complexities of HOA management, blending expert advice with relatable, real-life scenarios. Perfect for HOA board members and residents who believe in building not just a community, but a home for all.
Chapters from today's episode: Guarding against "Reputation Damage" in Your HOA
00:00 Disrespect and accountability in a HOA.
02:39 Dealing with Troublemaker Homeowners
06:11 What is reputational damage?
07:06 Should you be careful around that “one person” in your association?
09:07 Written/digital reputational damage
10:50 Dealing with incivility in your HOA
18:53 How is your reputation actually damaged and measured?
21:12 Learning not to be reactionary & building up personal skills
25:37 Being Kind & Honest
27:18 how to deal with troublemakers at a HOA Board Meeting

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

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Connect with Hosts on LinkedIn
Julie Adamen
https://www.linkedin.com/in/julieadamen/
Kevin Davis, CIRMS
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Fejezetek

1. Disrespect and accountability in a HOA (00:00:00)

2. Dealing with Troublemaker Homeowners (00:02:39)

3. What is reputational damage? (00:06:11)

4. Should you be careful around that “one person” in your association? (00:07:06)

5. Written/digital reputational damage (00:09:07)

6. Dealing with incivility in your HOA (00:10:50)

7. How is your reputation actually damaged and measured? (00:18:53)

8. Learning not to be reactionary & building up personal skills (00:21:12)

9. Being Kind & Honest (00:25:37)

10. How to deal with troublemakers at a HOA Board Meeting (00:27:18)