It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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[EP 22] Its RELATIONSHIP CENTERED CARE… Interview With John Woolf
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Manage episode 195710530 series 1522672
A tartalmat a Healthcare Disruption Podcast biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Healthcare Disruption Podcast vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Welcome to episode 22 where we build on a keystone of Provider Success with their patients… THE CONVERSATION they have with their patients …… This continues the conversation around The Patient Experience and Customer Lifecycle after they have gone through all the earlier steps and NOW they meet their Provider! This episode is about YOUR skills Providers, that is correct, BUT not the skills you think. It’s about COMMUNICATION, CONVERSATION, and LISTENING…. What I like to call the Hard Shit!! The stuff none of us want to work on because we THINK we are already good at it!So we take another class on dry needling, manual therapy, exercise, etc, etcAND never hone in our RELATIONSHIP SKILLS! The success with our patients/customers/clients is built on TRUST! ALL great Physio Outcomes are truly rooted in TRUST… Yes, we just call itTHERAPEUTIC ALLIANCE! So sit back and enjoy Part I of my conversation with John Woolf, PT who runs Patient Success Systems and has made it his Passion and Goal to make sure all Providers understand how best to use communication skills to build on Relationship Centered Care Here are the links to the people and the places from this show: jerrydurhamPT.com John Woolf on Twitter: @juanloboPT John Woolf website: PatientSuccessSystems.com IAOM-US.com Subscribe on iTunes: itunes.apple.com/us/podcast/healt…d1261571234?mt=2
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20 epizódok
MP3•Epizód kép
Manage episode 195710530 series 1522672
A tartalmat a Healthcare Disruption Podcast biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Healthcare Disruption Podcast vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Welcome to episode 22 where we build on a keystone of Provider Success with their patients… THE CONVERSATION they have with their patients …… This continues the conversation around The Patient Experience and Customer Lifecycle after they have gone through all the earlier steps and NOW they meet their Provider! This episode is about YOUR skills Providers, that is correct, BUT not the skills you think. It’s about COMMUNICATION, CONVERSATION, and LISTENING…. What I like to call the Hard Shit!! The stuff none of us want to work on because we THINK we are already good at it!So we take another class on dry needling, manual therapy, exercise, etc, etcAND never hone in our RELATIONSHIP SKILLS! The success with our patients/customers/clients is built on TRUST! ALL great Physio Outcomes are truly rooted in TRUST… Yes, we just call itTHERAPEUTIC ALLIANCE! So sit back and enjoy Part I of my conversation with John Woolf, PT who runs Patient Success Systems and has made it his Passion and Goal to make sure all Providers understand how best to use communication skills to build on Relationship Centered Care Here are the links to the people and the places from this show: jerrydurhamPT.com John Woolf on Twitter: @juanloboPT John Woolf website: PatientSuccessSystems.com IAOM-US.com Subscribe on iTunes: itunes.apple.com/us/podcast/healt…d1261571234?mt=2
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