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A tartalmat a Jeffro biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Jeffro vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
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How to Create Unforgettable Customer Experiences the Disney Way ...with John Formica

29:19
 
Megosztás
 

Manage episode 478407752 series 3543566
A tartalmat a Jeffro biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Jeffro vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.

Summary
In this conversation, John Formica, America's customer experience coach, shares insights on transforming customer service into unforgettable experiences. He emphasizes the importance of emotional connections, imagination, and curiosity in building customer loyalty. John discusses how businesses can create meaningful touchpoints, even in a digital landscape, and how to handle customer complaints effectively. He also highlights the role of AI in enhancing customer experiences while maintaining a personal touch. The discussion concludes with actionable steps for business owners to stand out in a competitive market.
Takeaways

  • Businesses must focus on creating emotional connections with customers.
  • Imagination is key to selling experiences, not just products.
  • Curiosity drives customer engagement and satisfaction.
  • Loyalty is built through exceptional experiences before, during, and after the sale.
  • Touchpoints are crucial for maintaining customer relationships, even in digital interactions.
  • Empathy is essential when handling customer complaints.
  • Turning negative experiences into positive ones can create loyal customers.
  • AI can enhance customer experiences but should not replace human interaction.
  • Added value can differentiate a business from its competition.
  • Understanding customer needs is vital for business success.

Chapters
00:00 Transforming Customer Experience Beyond Products
07:13 The Disney Approach to Emotional Connections
11:19 Building Loyalty in a Transactional World
15:24 Creating Touchpoints in a Digital Landscape
21:33 Handling Customer Complaints the Disney Way
27:14 Standing Out in a Competitive Market
Links

https://johnformica.com/
Free High-Converting Website Checklist: FroBro.com/Checklist

  continue reading

130 epizódok

Artwork
iconMegosztás
 
Manage episode 478407752 series 3543566
A tartalmat a Jeffro biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Jeffro vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.

Summary
In this conversation, John Formica, America's customer experience coach, shares insights on transforming customer service into unforgettable experiences. He emphasizes the importance of emotional connections, imagination, and curiosity in building customer loyalty. John discusses how businesses can create meaningful touchpoints, even in a digital landscape, and how to handle customer complaints effectively. He also highlights the role of AI in enhancing customer experiences while maintaining a personal touch. The discussion concludes with actionable steps for business owners to stand out in a competitive market.
Takeaways

  • Businesses must focus on creating emotional connections with customers.
  • Imagination is key to selling experiences, not just products.
  • Curiosity drives customer engagement and satisfaction.
  • Loyalty is built through exceptional experiences before, during, and after the sale.
  • Touchpoints are crucial for maintaining customer relationships, even in digital interactions.
  • Empathy is essential when handling customer complaints.
  • Turning negative experiences into positive ones can create loyal customers.
  • AI can enhance customer experiences but should not replace human interaction.
  • Added value can differentiate a business from its competition.
  • Understanding customer needs is vital for business success.

Chapters
00:00 Transforming Customer Experience Beyond Products
07:13 The Disney Approach to Emotional Connections
11:19 Building Loyalty in a Transactional World
15:24 Creating Touchpoints in a Digital Landscape
21:33 Handling Customer Complaints the Disney Way
27:14 Standing Out in a Competitive Market
Links

https://johnformica.com/
Free High-Converting Website Checklist: FroBro.com/Checklist

  continue reading

130 epizódok

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