No More Pissed Off Patients

Dental Practice Heroes

Have you ever wondered if setting firm boundaries with patients might actually backfire? Join me, Dr. Paul Etchison, as I recount my personal journey through the tumultuous waters of patient management in our dental practice after deciding to go out of network with Delta. This change was intended to empower our team and eliminate disrespectful behavior, but instead, we faced an overwhelming surge in negative interactions and one-star reviews. Reflecting on these challenges, I question whether our previous, more accommodating approach was better at preserving patient loyalty and harmony.

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Take Control of Your Practice and Your Life

I help dentists create thriving practices that make more money, require less of their time, and empower their teams to run the office seamlessly—so they can focus on what matters most.

Join the DPH Hero Collective and get the tools, training, and support you need to transform your practice:

• Comprehensive Training: Boost profit, efficiency, and team engagement.
• Live Monthly Webinars: Learn proven strategies for scaling your practice.
• Live Q&A Sessions: Get personalized help when you need it most.
• Supportive Community: Connect with practice owners on the same journey.
• Editable Systems & Protocols: Standardize your operations effortlessly.

Ready to build a practice that works for you? Visit www.DPHPod.com to learn more.

Fejezetek

1. No More Pissed Off Patients (00:00:00)

2. Handling Upset Patients in Dental Practice (00:00:02)

3. Effective Complaint Management in Dental Practice (00:12:57)