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2025 Global Business Services Survey Insights, Part II: Talent, Experience, and the Rise of GenAI
Manage episode 508502339 series 2532080
2025 Global Business Services (GBS) Survey Insights, Part II: Talent, Experience, and the Rise of GenAI
Deloitte’s Global Business Services (GBS) Survey highlights the human and digital priorities shaping the next phase of GBS. From talent challenges to generative AI, organizations are redefining how they create value.
In the second episode of our series, we turn to the future-oriented findings of Deloitte’s global GBS survey. Skill gaps and high attrition remain top challenges, underscoring the importance of upskilling talent, equipping teams with the latest tools, and building a resilient culture. At the same time, GBS organizations are transforming the way they engage with their stakeholders—improving customer experience through transparency, feedback, and innovative solutions. Looking ahead, investment in generative AI and automation is set to become a major driver of growth, accelerating the evolution of GBS into a more strategic, digital-first model. If you would like to watch the first episode of this podcast series, click here. https://www.deloitte.com/hu/en/services/consulting/perspectives/2025-Global-Business-Services--GBS--Survey-Insights%2c-Part-I--Expansion%2c-Locations%2c-and-Evolving-Models.html
Speakers
Eszter Lukacs, Director, GBS Advisory, Deloitte Hungary
Tereza De Bardi, Partner, Central Europe, Finance Operate, Deloitte Czech Republic
Tomas Husner, Director, GBS Advisory, Deloitte Romania
Zdenek Steiger, Manager, GBS Advisory, Deloitte Czech Republic
Dora Nyitrai, Senior Consultant, GBS Advisory, Deloitte Hungary
Explore more insights from the 2025 Global Business Services (GBS) Survey.
https://www.deloitte.com/hu/en/services/consulting/perspectives/deloitte-global-business-services-survey-2025.html?icid=top_deloitte-global-business-services-survey-2025
63 epizódok
Manage episode 508502339 series 2532080
2025 Global Business Services (GBS) Survey Insights, Part II: Talent, Experience, and the Rise of GenAI
Deloitte’s Global Business Services (GBS) Survey highlights the human and digital priorities shaping the next phase of GBS. From talent challenges to generative AI, organizations are redefining how they create value.
In the second episode of our series, we turn to the future-oriented findings of Deloitte’s global GBS survey. Skill gaps and high attrition remain top challenges, underscoring the importance of upskilling talent, equipping teams with the latest tools, and building a resilient culture. At the same time, GBS organizations are transforming the way they engage with their stakeholders—improving customer experience through transparency, feedback, and innovative solutions. Looking ahead, investment in generative AI and automation is set to become a major driver of growth, accelerating the evolution of GBS into a more strategic, digital-first model. If you would like to watch the first episode of this podcast series, click here. https://www.deloitte.com/hu/en/services/consulting/perspectives/2025-Global-Business-Services--GBS--Survey-Insights%2c-Part-I--Expansion%2c-Locations%2c-and-Evolving-Models.html
Speakers
Eszter Lukacs, Director, GBS Advisory, Deloitte Hungary
Tereza De Bardi, Partner, Central Europe, Finance Operate, Deloitte Czech Republic
Tomas Husner, Director, GBS Advisory, Deloitte Romania
Zdenek Steiger, Manager, GBS Advisory, Deloitte Czech Republic
Dora Nyitrai, Senior Consultant, GBS Advisory, Deloitte Hungary
Explore more insights from the 2025 Global Business Services (GBS) Survey.
https://www.deloitte.com/hu/en/services/consulting/perspectives/deloitte-global-business-services-survey-2025.html?icid=top_deloitte-global-business-services-survey-2025
63 epizódok
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