Season 4, Episode 14: Beyond the Extra Inch: Mastering Micro-Moments in Car Sales

Dealer Process Secrets

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In Season 4, Episode 14, titled "Beyond the Extra Inch: Mastering Micro-Moments in Car Sales," Philip Cheatham emphasizes the concept of "going the extra inch," focusing on the small, simple actions that make a significant difference in customer interactions. This episode explores how mastering these micro-moments can dramatically enhance the customer experience and set a dealership apart from the competition. Philip and his co-hosts delve into specific, easily implementable actions that, while minor, can profoundly influence a customer’s perception and decision to purchase. Learn from their insights on recognizing and capitalizing on these moments, which often go unnoticed but can lead to increased sales, customer loyalty, and a standout reputation in the automotive industry. Tune in to discover the power of the extra inch in transforming everyday interactions into extraordinary outcomes.

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