E151: How to Handle Customer Feedback Without the Stress, With Rachel Harris

De-stress Your Business

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A tartalmat a Paddy Mann & Alexis Kingsbury, Paddy Mann, and Alexis Kingsbury biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Paddy Mann & Alexis Kingsbury, Paddy Mann, and Alexis Kingsbury vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.

körülbelül egy éve 46:22

MP3•Epizód kép

Respond to negative feedback with professionalism and composure
Amplify positive feedback to boost morale and attract new clients
Build a culture of continuous improvement through actionable insights

Whether feedback stresses you out or gets lost in the day-to-day, this episode will give you practical strategies to make it work for your business—not against it. --- Helpful Resources:

Accountant_She on Social Media:
- Instagram: https://www.instagram.com/accountant_she/
- TikTok: https://www.tiktok.com/@accountant_she
- YouTube: https://www.youtube.com/c/accountantshe
Rachel’s Website: https://www.accountantshe.com/

153 epizódok

#MBA #Entrepreneur #Business #Paddy Mann & Alexis Kingsbury #Alexis Kingsbury #Paddy Mann

E151: How to Handle Customer Feedback Without the Stress, With Rachel Harris

De-stress Your Business

published körülbelül egy éve

Megosztás

MP3•Epizód kép

Respond to negative feedback with professionalism and composure
Amplify positive feedback to boost morale and attract new clients
Build a culture of continuous improvement through actionable insights

Whether feedback stresses you out or gets lost in the day-to-day, this episode will give you practical strategies to make it work for your business—not against it. --- Helpful Resources:

Accountant_She on Social Media:
- Instagram: https://www.instagram.com/accountant_she/
- TikTok: https://www.tiktok.com/@accountant_she
- YouTube: https://www.youtube.com/c/accountantshe
Rachel’s Website: https://www.accountantshe.com/

153 epizódok

#MBA #Entrepreneur #Business #Paddy Mann & Alexis Kingsbury #Alexis Kingsbury #Paddy Mann

All episodes

De-stress Your Business

1
E152: Why HMRC and Tax Causes So Much Stress and How to Tackle It, with Paul Aplin OBE 49:07

4 weeks49:07

49:07

For many business owners, dealing with HMRC and tax compliance is one of the most stressful parts of running a business. The fear of making mistakes, the pressure of deadlines, and the complexity of the system can feel overwhelming. In this episode, we’re joined by Paul Aplin OBE, a trailblazer in tax and business strategy. With decades of experience and a leading role in the Making Tax Digital initiative, Paul shares practical advice for reducing tax-related stress and avoiding common pitfalls. We cover: 👉 How to simplify your tax processes and save time. 👉 Practical tips for confident communication with HMRC. 👉 Tools and strategies to reduce the anxiety of compliance. Whether you dread tax deadlines or want to feel more in control of your business finances, this episode is packed with actionable insights you won’t want to miss! What’s your approach to managing tax stress in your business? Let us know in the comments! #DeStressYourBusiness #Leadership #TaxCompliance #BusinessStrategy #HMRC --- Helpful resources: - Paul Aplin OBE on Twitter / X: https://x.com/PaulAplinOnTax - Paul Aplin OBE on BlueSky: https://bsky.app/profile/paulaplinontax.bsky.social - Paul Aplin OBE on LinkedIn: https://www.linkedin.com/in/paul-aplin-obe-a799bb13/ - Resources on how to get your processes sorted: https://www.airmanual.co/resources…

De-stress Your Business

1
E151: How to Handle Customer Feedback Without the Stress, With Rachel Harris 46:22

5 weeks46:22

46:22

Customer feedback can be a gift—or a challenge. For service businesses, mastering how to handle it is key to improving your offering and keeping clients happy. But what’s the best way to respond to tough criticism without defensiveness or ensure glowing praise doesn’t go unnoticed? In this episode of De-stress Your Business , Rachel Harris, aka “accountant_she,” shares her proven process for handling customer feedback in a way that fuels growth and reduces stress. Rachel, an award-winning accountant and advocate for small businesses, reveals how to: Respond to negative feedback with professionalism and composure Amplify positive feedback to boost morale and attract new clients Build a culture of continuous improvement through actionable insights Whether feedback stresses you out or gets lost in the day-to-day, this episode will give you practical strategies to make it work for your business—not against it. --- Helpful Resources: Accountant_She on Social Media: Instagram: https://www.instagram.com/accountant_she/ TikTok: https://www.tiktok.com/@accountant_she YouTube: https://www.youtube.com/c/accountantshe Rachel’s Website: https://www.accountantshe.com/…

De-stress Your Business

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E150: Supporting Teams Through Mergers and Other Changes, With Nikki Adams 43:37

6 weeks43:37

43:37

Mergers can tear teams apart… when they are trying to bring teams together! Uncertainty spreads like wildfire, leaving employees anxious about their jobs and leaders scrambling to restore focus. Productivity plummets as confusion and fear take hold. The best talent starts eyeing the exit, while the rest are stuck wondering if their contributions even matter. For leaders, it’s a nightmare—morale crumbles, resistance grows, and the stress of trying to hold it all together feels insurmountable. That’s why we’re talking to Nikki Adams, the Joint Managing Director of Ad Valorem Group and a leader who’s been in the trenches of business transformation for over two decades. Nikki has built award-winning teams, steered organizations through complex mergers, and implemented strategies that turn chaos into collaboration. Recognized as a Xero Mid-Size Firm of the Year winner and one of Practice Ignition’s Top 50 Women in Accounting, Nikki is known for her ability to unite teams, reduce stress, and make even the most daunting transitions a success. In this episode of De-stress Your Business, we dive into: The first steps leaders must take to calm employees and regain control during a merger How to avoid the classic mistakes that stress employees and kill morale Strategies Nikki uses to turn resistant teams into unified powerhouses Real-life examples of mergers that went from disaster to triumph under Nikki’s guidance If you’ve ever wondered how to manage a merger without losing your team—or your sanity—this episode is for you. Don’t miss this game-changing conversation on De-stress Your Business! #DeStressYourBusiness #Leadership #MergersAndAcquisitions #ChangeManagement #NikkiAdams #TeamSuccess #EmployeeEngagement --- Helpful resources: Nikki on LinkedIn- https://www.linkedin.com/in/nikkiadamsadvalorem/?originalSubdomain=uk Ad Valorem: https://www.advaloremgroup.uk/ ETL Global: https://www.etl-global.com/…

De-stress Your Business

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E149: End Financial Stress Forever, With Mike Michalowicz 23:26

7 weeks23:26

23:26

Worried about your business running out of money? This common fear among entrepreneurs goes beyond mere inconvenience; it strikes at the heart of your ability to operate and grow. Imagine the stress of looking at your financial statements, realizing there isn’t enough to cover next month’s bills, let alone unexpected expenses. Whether it’s missing payroll, delaying crucial inventory purchases, or facing hefty tax bills unprepared, these scenarios can shake even the most seasoned business owner. It’s not just about managing finances; it’s about securing peace of mind in a world where cash flow is king. This week on “De-stress Your Business,” we’re joined by Mike Michalowicz, a titan in the entrepreneurial community and the creator of the Profit First formula. With a track record of founding and selling multiple multi-million dollar businesses before his 35th birthday, Mike has dedicated his career to teaching other entrepreneurs how to achieve the same success. His Profit First system has been applied by hundreds of thousands of businesses worldwide, radically improving their cash management and ensuring their financial health. In this episode, Mike shares: Effective strategies to prevent financial panic at the end of each financial period, Real-world success stories of businesses that implemented Profit First and transformed their financial health, Step-by-step actions you can take immediately to start building financial security in your business. Tune in to episode 149 with Mike Michalowicz to learn how to turn your financial anxiety into a story of success. --- Helpful resources: LinkedIn- https://www.linkedin.com/in/mikemichalowicz/ Website- https://mikemichalowicz.com/ / https://www.mikemotorbike.com Instagram- https://www.instagram.com/mikemichalowicz/?hl=en Facebook- https://www.facebook.com/MikeMichalowiczFanPage/ YouTube- https://www.youtube.com/user/MikeMichalowicz X- https://twitter.com/mikemichalowicz?lang=en Mike’s Books- https://www.amazon.com/stores/Mike-Michalowicz/author/B002E4G0CC?ref=ap_rdr&isDramIntegrated=true&shoppingPortalEnabled=true Profit First UK: https://profitfirstuk.co.uk/ Recommended book: How to Stop Worrying and Start Living by Dale Carnegie…

De-stress Your Business

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E148: How to Respond When Your Entire Team Walks Out, With Eriona Bajrakurtaj 42:53

8 weeks42:53

42:53

What do you do when everything is falling apart? Your entire team walks out, leaving you with no one to lean on and years of expertise wiped out overnight. Clients are questioning your ability to deliver, peers are skeptical of your vision, and the sheer weight of rebuilding feels impossible. Worse yet, you can’t help but wonder—was it all your fault? Did you push too hard, fail to communicate, or simply choose the wrong people? That’s exactly what Eriona Bajrakurtaj faced—and conquered. As CEO of Major’s Accounts and founder of Volt Digital Transformation, Eriona didn’t just survive the collapse of her team—she turned it into the foundation for a thriving digital empire. Today, she leads a fully digital accounting practice serving over 1,600 clients, has pioneered cutting-edge systems that future-proof businesses, and is recognized as a trailblazer in digital transformation. Her story is one of resilience, bold decisions, and proving skeptics wrong at every turn. In this episode of De-stress Your Business, Eriona shares: How she bounced back after losing her team during a digital transformation The bold moves she made to build a more agile and aligned workforce Her strategies for navigating skepticism from industry peers Why embracing challenges can lead to your biggest breakthroughs. If you’ve ever felt like your business was on the brink, this episode will inspire you to rethink setbacks and come back stronger. --- Helpful resources: LinkedIn- https://www.linkedin.com/in/eriona-bajrakurtaj-19922006/?originalSubdomain=uk Instagram- https://www.instagram.com/eriona_bajrakurtaj/ Tiktok- https://www.tiktok.com/@eriona_majors_accounts Major’s Accounts- https://majorsaccounts.com/ Volt Digital Transformation: https://www.voltdigital.ai/ Recommended book: Rich Dad, Poor Dad by Guy Kawasaki…

De-stress Your Business

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E147: Taking the Stress Out of Annual Planning 17:06

9 weeks17:06

17:06

In this episode of De-stress Your Business, Alexis Kingsbury tackles the often stressful end-of-year annual planning process. He provides practical tips for simplifying the process, aligning your team around shared goals, and creating an actionable plan for 2025. Alexis highlights the importance of using quarterly reviews, effective tools like SWOT analysis and OKRs, and obtaining structured input from your team. He also shares strategies to keep your planning flexible and focused, ensuring continuous progress and engagement throughout the year. 00:00 Introduction: De-stress Your Annual Planning 01:46 Why Annual Planning Feels Stressful 02:50 Preparing for Annual Planning Throughout the Year 04:21 Tools and Templates for Effective Planning 07:55 Aligning Your Team and Gathering Input 09:45 Structuring Your Annual Planning Meeting 12:17 Creating an Action Plan 14:09 Communicating and Adapting Your Plan 15:45 Conclusion and Resources --- Helpful resources: - Template for your annual planning meeting: https://airmanual.link/annual-planning-agenda…

De-stress Your Business

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E46: Thanks for 2024! A Special Rhyming Holiday Episode 3:34

10 weeks3:34

3:34

In this special rhyming episode of De-Stress Your Business, Alexis Kingsbury reflects on a whirlwind year, expressing gratitude for listeners and guests. He gives you a whistle stop tour through ALL the interviews in 2024, grouped into topics like pricing models, marketing, sales strategies, and tech automation. The episode also teases a comedy song, 'Be Kind to Your Accountant This Christmas,' available at: https://youtu.be/nDJmcQ2wx6Q P.S. Alexis wrote the poem. It was NOT created by AI or by the team. So any complaints on poor rhymes can be blamed squarely on him.…

De-stress Your Business

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E145: How to Overcome Resistance to Adopting New Technology, with David Kime 33:22

11 weeks33:22

33:22

Are your outdated accounting practices costing you clients and damaging your business reputation? In a world where speed, efficiency, and precision drive client decisions, clinging to traditional methods is not just inefficient—it’s business suicide. Clients today expect real-time insights and seamless service; failing to provide these can lead them straight to your savvier competitors. The gap between what you offer and what your clients demand is widening, and without a shift, your firm could be left irreversibly behind. This week on ‘De-stress Your Business,’ we confront this urgent issue with David Kime, a visionary who’s revolutionizing the accounting landscape by defying conventional practices. Known for his bold approach and technological prowess, David has not only anticipated the future needs of the industry but has actively shaped them. He’s successfully turned traditional accounting on its head by integrating innovative technologies like DEXT, making businesses not just survive but thrive in the digital age. His expertise has transformed struggling firms into market leaders, setting new standards in client satisfaction and retention. Join us as David shares: 👉 How sticking to traditional accounting is pushing clients away. 👉 Transformative stories from businesses that have adopted new technologies. 👉 The must-have tech tools that are reshaping client relationships. Don’t miss this crucial conversation with David Kime—it might just be the wake-up call your practice needs to stay relevant and competitive. 🎧🚀 #DeStressYourBusiness #podcast #innovation #accounting #technology #clientretention #DavidKime --- Helpful resources: - LinkedIn- https://www.linkedin.com/in/davidkime/?originalSubdomain=uk - Kime Consultancy- https://www.kimeconsultancy.com/…

De-stress Your Business

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E144: Faster and Easier LinkedIn Networking to Get More Leads, with Ashley Leeds 43:06

12 weeks43:06

43:06

Many people use LinkedIn hoping it will help their career or business grow, but often it just feels like a waste of time. This is especially true for professional services providers like accountants and bookkeepers who spend hours trying to connect with others and make their profile stand out, only to see little to no results. The platform is crowded, it’s hard to get noticed, and all that effort doesn’t seem to pay off. So, how can you actually make LinkedIn work for you without it taking over your life? We’ve got an episode that might just change the way you think about LinkedIn. Today, we’re going deep with Ashley Leeds, also known as the ‘15-Minute Guy.’ Ashley is a legend in transforming LinkedIn from a time-consuming chore into a powerhouse tool for professionals. With many years of proven success, he’s revolutionized the approach to online networking, showing how to use 15 focused minutes a day to achieve the results that hours of effort used to promise. Here’s what you’ll learn in today’s episode: 👉 How to make connecting via LinkedIn feel natural and fun! 👉 The biggest LinkedIn myths that hold many back. 👉 What to post about on LinkedIn, and make this easy to do every single weekday. 👉 How LinkedIn engagement leads directly to qualified prospects So if you’re tired of trying hard without seeing results, tune in to learn how Ashley Leeds turns 15 minutes into your most productive time of the day. #DeStressYourBusiness #Podcast #LinkedInSuccess #AshleyLeeds #Networking #BusinessGrowth #ProfessionalDevelopment #15MinuteGuy #LinkedIn #Marketing #Sales--- Helpful resources: LinkedIn: https://www.linkedin.com/in/ashley-leeds-15-minute-guy/ YouTube: https://www.youtube.com/watch?v=n6bgLrcSbjg Ashley’s LinkedIn Post about Breakfast: https://www.linkedin.com/posts/ashley-leeds-15-minute-guy_15minuteguy-activity-7256917107173462016-BjXJ/ Recommended book: Solve for Happy, by Mo Gawdat…

De-stress Your Business

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E143: Cast the Net Wide to Get the Best Talent, with Chloe Britnell 40:07

13 weeks40:07

40:07

Are you tired of sifting through candidate profiles only to find that they don’t live up to their resumes? Do traditional hiring methods seem to deliver professionals who lack creativity and the ability to drive real innovation in your business? If this sounds familiar, you’re certainly not alone. Many leaders are discovering that standard recruitment processes often fail to uncover the transformative talent that could significantly advance their organizations. That’s why we invited Chloe Britnell, a revolutionary partner at PJCO who defies industry norms by successfully championing unconventional talent. With her audacious approach, Chloe not only fills positions but also cultivates potential leaders who bring fresh perspectives and drive innovation. Her strategies have consistently proven that great minds don’t always follow conventional paths. In this episode of De-stress Your Business, Chloe shares: 👉 Her transformative journey from arts to accounting and how it shapes her hiring philosophy 👉 The undeniable benefits of embracing diverse backgrounds in a conventional sector 👉 Real-life success stories of non-traditional hires who are now thriving 👉 Essential advice for leaders ready to shake up their own hiring practices Tune in to learn how breaking the rules with Chloe might just be the secret to discovering the leaders your business has been missing. #DeStressYourBusiness #podcast #innovation #hiring #unconventionalTalent #ChloeBritnell #leadership #businessgrowth --- Helpful resources: - LinkedIn- https://www.linkedin.com/in/chloe-britnell-acca-bb79b9160/ - PJCO Chartered Accountants- https://peterjarman.com/…

De-stress Your Business

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E142: Tapping into Emotions to Close More Sales, with Kelvin Gieck 52:09

14 weeks52:09

52:09

Is every potential client hitting you with, “Let me think about it,” and never closing the deal? 🧐 You’ve crunched the numbers, presented the data, and crafted the perfect logical argument — but your prospects still aren’t buying. They’re dragging their feet, avoiding decisions, and your sales are grinding to a halt. Sound familiar? You’re frustrated, exhausted, and wondering why all the facts in the world aren’t moving the needle. Here’s the hard truth: logic doesn’t sell, emotions do. That’s why we’re thrilled to have Kelvin Geick, co-founder of Twenty Eighty and Helm, on the podcast today. Kelvin is a master of turning emotions into action, cutting his sales cycle down by leading with emotional intelligence. He’s helped his businesses scale rapidly, turning hesitant prospects into fast “yeses” by focusing on what really moves people. 🌟 With his innovative EQ strategies, Kelvin has transformed his team’s approach to sales — and the results are undeniable. Our conversation covers: 👉 A deep dive into using emotions to win clients quickly 👉 How Kelvin trained his team to focus on EQ 👉 Practical strategies you can use to bring emotions into your own sales process Don’t miss this chance to learn from a leader who’s breaking all the rules and winning big! #DeStressYourBusiness #SalesSuccess #KelvinGeick #EmotionalIntelligence #SalesGrowth #BusinessStrategy #Leadership --- Helpful resources: - LinkedIn- https://www.linkedin.com/in/kgieck/ - Website- https://www.twentyeighty.co/ - Recommended book: The e-Myth by Michael Gerber…

De-stress Your Business

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E141: How to Win the Day, Every Day, with Baiju Solanki 42:33

15 weeks42:33

42:33

Tired of feeling like every day is a losing battle? You’re working harder than ever, but still, it feels like you’re failing to get ahead. What if the problem isn’t the hours you’re putting in, but the way you’re approaching your day? In this week’s episode of De-stress Your Business, we’ve got Baiju Solanki, award-winning entrepreneur, TEDx speaker, and CEO of EnSpirit Global, whose proven methods have transformed countless leaders into high performers. Baiju has helped business owners thrive, by showing them how to win the day—every single day. Baiju’s game-changing insights include: Why you’re losing the day and how to change it How to work fast without the chaos The exact steps to set yourself up for daily success His proven strategies for breaking through internal barriers and unlocking your full potential Baiju’s expertise has taken companies from struggling to succeeding, and his no-nonsense approach is exactly what you need to finally take control of your day. If you’re ready to stop feeling stuck and start winning, this episode is a must-listen. #DeStressYourBusiness #Leadership #BusinessSuccess #BaijuSolanki #WinTheDay #HighPerformance #Entrepreneurship --- Helpful resources: LinkedIn- https://www.linkedin.com/in/baijusolanki-performance-psychologist/?originalSubdomain=uk Instagram- https://www.instagram.com/baijusolanki/?hl=en YouTube- https://www.youtube.com/@BaijuSolanki Website- https://baijusolanki.com/ Change Your Game Scorecard: https://changeyourgamescorecard.com/ Baiju’s book: https://www.changeyourgamebook.com/ Book recommendation: Turning Pro, by Steven Pressfield…

De-stress Your Business

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E140: Taming the Tech Tsunami to Find the Right Tools, with Abby Anderson 34:36

16 weeks34:36

34:36

Tired of tech solutions that promise to simplify your operations but end up adding more chaos? It seems that every new tool pledges to boost efficiency but often leads to increased complexity, draining your resources, and frustrating your team. That’s why we’re excited to have Abby Anderson, who’s legendary for seamlessly integrating the right tech into the operations in her bookkeeping practice. Her choices in tech have not just streamlined her firm; they’ve propelled it into rapid growth while freeing up Abby’s time. So in this episode, Abby shares: How she sorts through the tech noise to pinpoint solutions that truly deliver Firsthand accounts of how the right tech has reshaped her business Her strategy for keeping technology user-friendly and problem-focused Practical advice for leaders overwhelmed by tech options Got questions? Share them with us in the comments! #DeStressYourBusiness #podcast #techintegration #AbbyAnderson #businessgrowth #efficiency #bookkeepingsoftware --- Helpful resources: Abby’s links: LinkedIn- https://www.linkedin.com/in/abby-anderson-rocksolid Website- https://www.rocksolidacc.com/ Website: https://www.iaimee.io/ Recommended book: Minimal Viable Launch by Lee Russel: https://www.amazon.co.uk/Minimal-Viable-Launch-Creating-Software/dp/B0D27899T2 Alexis’s webinar with Amanda C Watts on how processes can be documented super fast: https://airmanual.link/simplescales Software products and tools mentioned in the episode #notspon : Practice Management Software Client Engager Senta (Now owned by IRIS) Accountancy Manager (Now Bright Manager) Accounting / bookkeeping software Xero Quickbooks Sage Advisory / reporting apps Fathom HQ Pulse XBert Clarity Futrli (now part of Sage for Accountants) Document capture and automation DEXT Prepare HubDocs iAimee Payments software Adfin Apron Telleroo Software comparison sites Capterra App Advisory Plus (Accounting & Bookkeeping specific)…

De-stress Your Business

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E139: Make It Easy for Managers to Resolve Poor Performance 15:59

17 weeks15:59

15:59

Struggling with underperforming employees? 😬 It can be tough when deadlines are missed, communication falters, and you're left unsure of how to tackle the issue effectively. Don't worry, you're not alone! In episode 139 of the De-Stress Your Business podcast, I dive into how to make it easy for you and your managers to resolve poor performance, ensuring it doesn't burden you or your team. 😅 Discover clear steps to enhance your management skills, from setting expectations to creating a culture of growth and support. It's time to turn performance challenges into opportunities for success! --- Helpful resources: - Want our best practice playbook and process templates to make performance management easy? Email alexis.kingsbury@airmanual.co…

De-stress Your Business

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E138: Set up Your Team to Avoid Constant Distractions 10:05

18 weeks10:05

10:05

Feeling overwhelmed by constant meetings and interruptions? 😟 It's time to set your team up for success with a solid structure and proactive issue tracking! In this episode, Alexis dives into actionable strategies to enhance productivity and minimize distractions for managers and their teams. 🚀 Discover how setting clear meeting rhythms, centralizing process documentation, and encouraging focus time can transform your team's workflow and stop the derails! --- Helpful resources: - Want best practice process templates to make management easy? Email alexis.kingsbury@airmanual.co…

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De-stress Your Business « » E151: How to Handle Customer Feedback Without the Stress, With Rachel Harris

E151: How to Handle Customer Feedback Without the Stress, With Rachel Harris

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E151: How to Handle Customer Feedback Without the Stress, With Rachel Harris