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Reimagining Customer Experience: The Power of Responsible AI and Empathy
Manage episode 449261597 series 3379603
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In this episode of CX in the Wild, Dennis connects with Manu Pandey from Swiss Re at the Pronovea Global Innovation Summit in Vienna. Manu, with 22 years of experience starting as a contact center agent in India, shares his insights on how AI and empathy can transform customer experience. Together, they explore the true purpose of technology: enhancing human connection, not replacing it.
Manu discusses how AI can empower agents to deliver compassionate, intuitive service by understanding customer emotions in real time. This conversation is a deep dive into the future of CX, where responsible AI and kindness shape digital interactions.
Join Dennis and Manu for a thought-provoking look at AI’s role in preserving the human touch in customer service.
Manu Pandey on LinkedIn: linkedin.com/in/pandeymanu
Learn more about Manu's work at their website: https://www.swissre.com/
Swiss Re on Linkedin: https://www.linkedin.com/company/swiss-re/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
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