Tanya Scotece - Miami Dade College - A Focus On Care In Funeral Services CX Files podcast

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Tanya Scotece - Miami Dade College - A Focus On Care In Funeral Services

1d ago 31:00

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MP4•Epizód kép

Tanya Scotece is also known as 'Dr T.' She is a Professor and Program Coordinator at Miami Dade College focused on funeral service education. Tanya is also a senior placement specialist with Sunshine Senior Placement, helping familes find an assisted living facility for their loved ones.

Tanya is a licensed funeral director and has direct experience managing a funeral home and crematorium.

The funeral and mortuary environment in the US is heavily regulated and people working in this field need to understand that end of life and funeral care is an environment where a very special level of care is required.

Peter called Tanya to ask about this fascinating area of customer care that is often not discussed because so many people prefer to avoid end of life conversations.

https://www.mdc.edu/

https://www.linkedin.com/in/tanya-scotece-ph-d-lfd-cfsp-%E2%80%9Cdr-t%E2%80%9D-a85a6226/

344 epizódok

#Business #Customer #Customerexperience #Customerservice #Markhillary #MBA #Mark Hillary #Peter Ryan #Mark Hillary And Peter Ryan