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Jonas Berggren - Transcom - AI & Transforming Customer Service
Manage episode 433110569 series 3561395
A tartalmat a Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Jonas Berggren is the Head of Global Accounts EMEA at Transcom. He is also a member of the Transcom EMEA management team. He is based in Stockholm, Sweden.
Jonas has a long history designing customer experience processes, but he is also well known as an innovative thought leader. He publishes a popular LinkedIn newsletter titled "Transform Customer Service" that explores the future transformation of CX.
Often the newsletter looks to the future of CX, but recently it has been exploring how AI is immediately changing the CX landscape.
In this episode of CX Files Mark Hillary talks to Jonas about some of his newsletter themes and how he sees the future of CX in both the short and long term...
https://www.linkedin.com/in/jonasberggren2/
Transform Customer Service Newsletter:
https://www.linkedin.com/newsletters/transform-customer-service-6992863124731113474/
343 epizódok
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