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Paula Constant
Manage episode 301562132 series 2977146
A tartalmat a Keith Gait biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Keith Gait vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Paula tells us about the challenges of coming into the sector whilst being seen as a relative outsider, gives a big shout out to some the competitors who have supported her through the 1st year.
We hear about a watchdog exposé on her 1st day in new job at BT, the lessons of transformations and how you move hearts and minds, and her take on future trends and expectations.
Paula tells us how she started her career as a concert pianist, before pursuing the bright lights of the city, was voted Woman of the Year in 2016, her advice to those coming through today, and working with snakes and spiders, and that’s not just in the contact centre!
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