Mastering Cultural Transformation and Leadership with Steve Bent from Gallagher Culture Change Consulting

CX Diaries - with Keith Gait

Unlock the transformative potential of your business's culture with the expert guidance of Steve Bent from Gallagher Culture Change Consulting.
Throughout our engaging conversation, we examine the art of codifying a company's culture to replicate success across expanding or new locations. Steve offers a deep dive into the methods of assessing organizational culture, from interviews and focus groups to behavioural analysis, to isolate the unique attributes that define top performers.
We also tackle the integral components of successful cultural transformation, emphasising the pivotal roles of leadership clarity and the everyday support that empowers staff to excel.
As we explore the wide-reaching effects of remote work on organisational values, we uncover strategies to ensure company principles aren't just words on a wall, but living, breathing aspects of every employee's role. Leadership's role in exemplifying and communicating these values becomes clear as we discuss overcoming resistance to change.
The conversation shifts to the power of positivity and understanding every individual's contribution to the overarching mission, drawing a line between effective leadership and mere management.
Concluding with an eye toward the future of customer experience, we propose that the key to success rests in strategic consistency that prioritises customer satisfaction over the allure of the latest technological marvels.
Join us for a compelling exploration of culture and leadership that just might redefine the way you view your role in the workplace.

Fejezetek

1. Culture Change and Successful Transformation (00:00:02)

2. Remote Work Impact on Organizational Culture (00:10:51)

3. Leadership and Employee Engagement Importance (00:24:06)