91. Stop Chasing Promotions as a CSM Start Reverse Engineering Them. (Here's How)

Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

Ever feel like your career is stalled because you’re waiting for someone to notice all your hard work? Honestly? That “wait and hope” strategy is costing you months (if not years) on the path to your next promotion.

That’s why I’m breaking down the exact step-by-step strategy I use with my coaching clients to reverse engineer their career growth and land promotions in record time. You’ll discover the simple four-part framework that helped one client jump two levels in just eight months, why most people approach career advancement totally backwards, and how to identify the real skills and gaps that matter for your next big move.

We’ll talk practical action plans and you’ll finish this episode with immediate steps you can take this week to feel in control of your career trajectory. If you’re ready to step out of career autopilot, get real clarity, and move into your next promotion on purpose, hit play and let’s dive in.

1:58 – Why Hoping for a Promotion Is NOT a Career Strategy

5:10 – The Four-Step Framework to Accelerate Your Customer Success Career

6:03 – Picking Your Exact Goal Title

7:04 – Getting CRYSTAL CLEAR About What That Role Actually Does Day-To-Day

7:48 – The Skills Matrix: How to Decode What “Leveling Up” Really Means

11:26 – Why Gap Analysis Is Your Secret Weapon (Even If It’s Uncomfortable)

13:19 – Why a 90-Day Action Plan Beats Waiting for Your Annual Review

16:19 – How Just Taking Action Puts You Ahead of 99.9% of Peers

🛎️ FREEBIES & RESOURCES:

• Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
• Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
• Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ CONNECT WITH ME:

• Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
• Got any questions? Send me an email at [email protected]

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode91

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🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails