Lépjen offline állapotba az Player FM alkalmazással!
It Isn't "Small" Talk - How to Build Rapport with Customers and Team Members
Manage episode 418617207 series 2376179
In this episode, Dr. Michelli explores the art of small talk and its pivotal role in fostering deeper connections in personal and professional settings. The discussion begins with a personal anecdote about overcoming social awkwardness and learning the actual value of small talk—not merely as conversation filler but as a fundamental tool for engagement and relationship-building.
The podcast outlines practical steps to master small talk, including introducing oneself, remembering names to personalize interactions, taking a genuine interest in others, and finding common ground to enhance conversation quality.
The episode offers actionable advice for leaders and managers on fostering an open communication culture, training teams in active listening, celebrating diverse interests and creating opportunities for informal team interactions. Emphasizing leadership by example, it advocates for managers to engage regularly in small talk that goes beyond work and recognizes team members as individuals.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak to Joseph are encouraged to contact him directly.
If you find value in this podcast, please like, rate, comment, share, or subscribe!
547 epizódok
It Isn't "Small" Talk - How to Build Rapport with Customers and Team Members
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Manage episode 418617207 series 2376179
In this episode, Dr. Michelli explores the art of small talk and its pivotal role in fostering deeper connections in personal and professional settings. The discussion begins with a personal anecdote about overcoming social awkwardness and learning the actual value of small talk—not merely as conversation filler but as a fundamental tool for engagement and relationship-building.
The podcast outlines practical steps to master small talk, including introducing oneself, remembering names to personalize interactions, taking a genuine interest in others, and finding common ground to enhance conversation quality.
The episode offers actionable advice for leaders and managers on fostering an open communication culture, training teams in active listening, celebrating diverse interests and creating opportunities for informal team interactions. Emphasizing leadership by example, it advocates for managers to engage regularly in small talk that goes beyond work and recognizes team members as individuals.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak to Joseph are encouraged to contact him directly.
If you find value in this podcast, please like, rate, comment, share, or subscribe!
547 epizódok
كل الحلقات
×Üdvözlünk a Player FM-nél!
A Player FM lejátszó az internetet böngészi a kiváló minőségű podcastok után, hogy ön élvezhesse azokat. Ez a legjobb podcast-alkalmazás, Androidon, iPhone-on és a weben is működik. Jelentkezzen be az feliratkozások szinkronizálásához az eszközök között.