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Educating and Empowering Customers Keeps Them Coming Back
Manage episode 313386387 series 3268694
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Christine Mitchell (aka The Car Lady) shares her insight on how auto dealerships can develop a focused process for educating and empowering customers to keep them coming back to the service drive and showroom floor. Christine shares how dealerships can get a “second chance at a first impression” – to build long-term and loyal relationships with your customers. Because loyal customers are repeat customers.
She shares how you can truly introduce your customers to the dealership and its departments in a relaxed and comfortable setting. This “second delivery” allows you to set the expectation of vehicle maintenance and service being performed by your dealership experts.
These are some great ideas and results you'll want to hear.
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