What it takes to become a Rising Star CSM finalist

CSM Practice - The Customer Success Podcast

Join us for an insightful podcast episode featuring Guy Rahamim, the remarkable runner-up in the Rising Star CSM category at the prestigious 2022 CS Excellence Awards in London.
In this interview, Guy shares his inspiring journey as a Customer Success Manager, highlighting how he achieved outstanding results despite having no prior experience in the field.
During our conversation with Guy, he delves into several key topics:

• The significance of building meaningful personal connections and demonstrating empathy to excel as a CSM.
• The data’s crucial role in substantiating claims and presenting data as factual in the customer success domain.
• How optimizing customer onboarding, collaborating with the product team, and celebrating customer achievements contributed to being shortlisted as a finalist for the Rising Star CSM award in 2022.
• In a remarkably short time, he has achieved outstanding success in various areas, including driving customer expansion, aligning perspectives on data, and spearheading initiatives for the CS community, earning him the prestigious runner-up award for Rising Star.

Tune in to this episode to gain valuable insights and be inspired by Guy's exceptional journey in the realm of Customer Success Management.
Watch the full video on YouTube: https://youtu.be/YuvqG-ZiLWY
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Additional Resources
📑 Blog: Customer Success Career Development
https://bit.ly/3aEeLaf
📑 Blog: What is a Customer Success Manager?
https://bit.ly/3OnMgLT
📑 Blog: The Magic of Cross-Functional Communication in Customer Success
https://bit.ly/3aCZ82T
📑 Blog: Importance of Customer Communication for Customer Success
https://bit.ly/3AQHJhH
🎥 Video:What is a Customer Success Manager?
https://bit.ly/3AOhEQt
🎥 Video: Customer Success Manager (CSM) CAREER PATH
https://bit.ly/3uODQGh
🎥 Video: CUSTOMER RELATIONSHIP MANAGEMENT: Relationship Scoring
https://bit.ly/3ASx6Ls
🎥 Video: Scoring Customer Relationships using Salesforce
https://bit.ly/3PdUdUY
⏬ Infographi

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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Fejezetek

1. Intro (00:00:00)

2. Background (00:01:51)

3. Community Contribution (00:04:19)

4. Business Impact (00:06:39)

5. ARR (00:07:54)

6. Impact on Customer (00:10:04)

7. Duration (00:12:47)

8. Recommendations (00:15:07)