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Maryland Contractor Takes His Business to the Next Level | Brett Cohen
Manage episode 409432826 series 3558236
A tartalmat a Certified Contractors Network and Gary Cohen biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Certified Contractors Network and Gary Cohen vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
In this episode, Gary talks with Brett Cohen, owner of Kitchen Saver, based in Owings Mills, MD.
Brett talks about the steps he took to transform a small and unprofitable business that he acquired from his father-in-law, into a thriving business with rapidly growing revenues and profits. Two key areas Brett focused on were his people and his performance metrics.
Brett is a strong believer in carefully selecting the people who best fit into the culture he has built at Kitchen Saver and taking good care of them. His line is, “Treat your employees like gold and they will treat your customers like diamonds.” He also talked about how focused he is on managing his business by the numbers, tracking performance metrics from the time new leads enter the top of his sales funnel to delivering a world-class experience at the bottom of the funnel.
This is a great episode for any owner who is looking to build a growing and highly profitable contracting business.
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