Understanding Human-Centric Communication

Consumer Friend

Modern Communication with Nick Looby

Host(s):

• Adam Carter
• Louise Baxter MBE (LouBax)

Guest(s):

• Nick Looby – Modern communication specialist, keynote speaker, TEDx presenter, and author of Modern Zombies.

Episode Summary:

In this episode, Adam and Louise are joined by Nick Looby, an expert in human-centric communication. With over a decade of experience, Nick specialises in helping individuals and organisations navigate the rapidly changing communication landscape, balancing technology with meaningful human interactions.

The conversation touches on how technology has enhanced our lives but often at the cost of genuine human connection. Nick shares insights on the impact of over-reliance on technology, social media, and digital communication tools, and how it’s crucial to balance efficiency with empathy. The trio discusses practical ways to engage in more human-centered communication, the importance of face-to-face interaction, and how we can reclaim our natural communication skills in both personal and professional settings.

Key Takeaways:

1. The Overreliance on Technology: While technology makes communication more convenient, it often strips away the empathy and rapport we naturally build through face-to-face interactions.
2. Human-Centric Communication: It’s essential to bring back the human element in conversations—whether at work, at home, or socially—to improve relationships and communication effectiveness.
3. The Role of Empathy: Technology should enhance human interactions, not replace them. Empathy is crucial in building strong, meaningful relationships.
4. Face-to-Face Interactions: Genuine conversations in person or over the phone still hold immense value compared to scripted or digital communication like emails or texts.
5. Modern Zombies: Nick's book Modern Zombies challenges readers to rethink how technology is changing communication and what it means for human relationships.

Resources & Links:

• Nick Looby’s Website – Nick’s platform for communication training and speaking engagements.
• Modern Zombies Book – Nick’s book exploring the effects of technology on human communication.
• Consumer Friend Website – Visit for more information and resources on consumer rights.

Follow Us:

• Website: Consumer Friend
• Twitter: @ConsumerFriendUK
• Instagram: @ConsumerFriendUK

Send us a text

Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials:

• Facebook
• Website: Consumer Friend
• Twitter: @ConsumerFriendUK
• Instagram: @ConsumerFriendOfficial
• TikTok