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Bonus Episode - Transforming Your Shop's Workflow and Accountability With Software
Manage episode 439421085 series 3438797
A tartalmat a David Roman & Lucas Underwood, David Roman, and Lucas Underwood biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a David Roman & Lucas Underwood, David Roman, and Lucas Underwood vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Don't get to the end of this year wishing you had taken action to change your business and your life.
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Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
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Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
In this episode, Lucas and David are joined by Matt Ruffman, Steven Metsker, and Pat Schnaidt to discuss the transformative impact of technology in the auto repair industry. Matt highlights how transitioning from paper and QuickBooks to repair shop software has significantly improved his shop's scheduling and estimating processes. Steven emphasizes the importance of customizing inspections to enhance accountability between advisors and technicians. Pat praises Shop-Ware's user-friendly features and ability to ensure thorough diagnostics and repairs, improving transparency and customer trust.
00:00 Consider Shop-Ware for a more user-friendly interface.
09:30 Selective communication: only call if absurd decision.
15:15 Consumer protections help both sides in transactions.
20:10 Embracing flaws and choosing the best fit.
23:16 Positive feedback on customer presentation and training.
30:32 Detailed reports build trust and retain customers.
33:34 Using 7 words: Accountability in building quality inspection lines.
39:34 Amazon offers choice, Shopware empowers user decisions.
47:27 Struggle with hands-off approach in business.
52:03 Empowering team autonomy, learning and growth.
55:08 User experience focuses on small details' significance.
01:01:18 Collaborate for a better industry, improve client experience.
220 epizódok
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