Episode 105: AWS Support Plans (Basic → Enterprise)

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In this episode, we explore AWS Support Plans, which provide varying levels of assistance and resources to help you manage and troubleshoot your AWS environment. AWS offers four support plans: Basic, Developer, Business, and Enterprise. We’ll start by explaining the features of the Basic support plan, which is free and provides access to AWS customer service, documentation, whitepapers, and FAQs. We’ll then move on to the Developer support plan, which is designed for users who need technical support during development and testing phases, offering a faster response time and limited support for non-production issues.

For businesses with mission-critical applications, we’ll cover the Business and Enterprise support plans, which provide 24/7 access to AWS’s technical experts, enhanced response times, and proactive monitoring. The Enterprise support plan also includes a dedicated Technical Account Manager (TAM), cost optimization support, and access to a broader range of AWS services. By the end of this episode, you’ll understand which AWS support plan is best suited for your needs, ensuring that you receive the right level of support for your cloud infrastructure. Produced by BareMetalCyber.com, your trusted resource for expert-driven cybersecurity education.