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How to Win at The Front Counter for Service Advisors
Manage episode 504617089 series 3606997
A tartalmat a MRSM Productions and Michael Doherty biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a MRSM Productions and Michael Doherty vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level.
In this episode, Michael Doherty dives into the mindset shift required for service advisors to truly make a difference beyond just processing repair orders. Michael emphasizes the importance of building genuine client relationships, educating rather than pressuring customers, and the need for advisors to see their daily work as a craft rather than a grind.
00:00 "Beyond Service Advisor: Difference Maker"
05:24 Purpose Beyond Paychecks
09:23 "Client Education Over Pressure"
11:56 Attitude Shapes Your Success
14:14 Navigating Challenges in Automotive Marketing
19:39 "Customer Feelings Drive Success"
20:54 Seasonal Transition and Appreciation Message
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Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!
If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!
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