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063 Operational Insights: Shawna Jimenez on Moving from Revenue to Operations
Manage episode 428526828 series 3427149
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In this episode of the Ace Relocation Nation podcast, host Anthony Johnson sits down with Shawna Jimenez, the operations manager, to delve into her transition from revenue processing to operations. Shawna offers a comprehensive look at the multifaceted and fast-paced nature of her new role, shedding light on the daily challenges and rewards she encounters. She emphasizes the importance of effective communication, meticulous attention to detail, and adaptability in managing the diverse tasks that come her way.
Throughout the conversation, Shawna and Anthony discuss the intricacies of handling paperwork, coordinating with drivers, and addressing unexpected issues that arise in the operations department. Shawna shares her insights on the value of understanding different aspects of the business, which has given her a broader perspective and enhanced her ability to contribute to the company's success.
The episode also highlights the significance of teamwork and the support Shawna has received from her colleagues, including valuable mentorship from experienced team members. Anthony and Shawna touch on the importance of having contingency plans and being prepared to pivot when necessary, especially during the busy summer months.
As the discussion wraps up, Anthony and Shawna mention Ace's annual breast cancer awareness fundraiser, encouraging listeners to participate and support this important cause. They highlight the company's commitment to matching donations and the collective effort of the Ace Relocation Nation family in making a positive impact. This episode offers a blend of professional insights and personal anecdotes, providing listeners with a deeper understanding of the operations side of the business and the dedication of its team members.
00:00:04: Introduction and Host Takeover
00:00:23: Guest Introduction: Shawna Jimenez
00:00:39: Shawna's Role as Operations Manager
00:01:13: Transition from Revenue to Operations
00:01:57: Challenges and Learning Opportunities in Operations
00:03:17: Working with Mike McHugh
00:04:28: Comparing Operations and Revenue: Pros and Cons
00:05:31: The Fast-Paced Nature of Operations
00:06:29: Differences Between Summer and Winter Operations
00:07:02: The Importance of Backup Plans
00:08:12: Starting in the Summer: A Trial by Fire
00:09:05: Finding Gratification in Overcoming Challenges
00:09:29: Top Three Lessons Learned by Shawna
00:10:24: Lessons Applicable Across Various Roles
00:11:54: Comparing Easy and Challenging Days
00:12:04: Breast Cancer Awareness Fundraiser
00:13:03: Closing Remarks and Acknowledgments
ACE Relocation Systems
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