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The Agile Brand with Greg Kihlström®

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#644: AI-augmented human recommendations for retail customers with Noah Zamansky, Stitch Fix 27:12

12 napja27:12

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27:12

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Question: Do you need to choose between AI and human recommendations as a customer? Why not have both? After all, don’t each have their strengths? AI in the retail experience is all the rage these days, but today I’m talking with someone from a brand that has been incorporating AI-personalized experiences and shopping combined with expert human recommendations for over 14 years, and continues to innovate today. Today we’re going to talk about how AI-based personalization plus human creativity and input makes an amazing customer experience at Stitch Fix. To help me discuss this topic, I’d like to welcome Noah Zamansky, Vice President of Product and Client Experience at Stitch Fix. About Noah Zamansky Noah Zamansky serves as the Vice President of Product and Client Experience at Stitch Fix, where he leads cross-functional teams spanning Product, Design, Engineering, Algorithms, and Platform Development. A seasoned leader, Noah has a proven track record of shaping product vision and strategy, designing exceptional user experiences, and spearheading the launch of new business ventures. Before joining Stitch Fix, Noah held the role of Senior Director of Product Management at eBay, overseeing Fashion and Vertical Experiences. Resources Stitch Fix: https://www.stitchfix.com eTail Palm Springs: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

BMP - Business Made Personal

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We speak to Insurance industry icons who have been there, done that and seen the movie to find out what worked for them and what challenges they faced. It’s a must-listen for anyone interested in learning from the best and seeking to enhance their careers.

119 epizódok

#Business #with Mark Silveira

BMP - Business Made Personal

updated 16 napja

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119 epizódok

#Business #with Mark Silveira

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Episode 117 - David Leach 44:06

16 napja44:06

44:06

"I think you deliver great results if you can develop a great culture". David Leach attributes his success to six key aspects he has had to develop to add value in his CEO roles: Communication, Professional Relationships, Knowledge and Expertise, Tools, Time Management, and on-time delivery and attitude. Based on his experience in other industries, he also believes that the insurance industry needs to develop a culture around innovation and have people on your team who are used to change and comfortable with a faster-paced rate of change.…

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Episode 116 - Suzie White 17:50

28 napja17:50

17:50

"Success comes when you proactively embrace and lead with integrity and passion." Suzie White is a strong advocate for diversity and inclusivity. Having helped shape women's careers over many years, including her own, Suzie has made it her mission to foster, mentor, and support career growth for both women and men.…

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Episode 115 - Prue Monument 48:25

6 weeks48:25

48:25

"Coming in with a really open mind and an eagerness to listen and learn has served me well, and it still does." Prue Monument spent 20 years in government roles, but nothing could have prepared her for the profound impact of supporting Syrian refugees. This work deeply shook her confidence and worldview for a time. Reflecting on her journey, Prue credits her parents for instilling a sense of passion and purpose in her. She says, "They had a talent for encouraging us to pursue what we loved. I didn’t always know what I wanted to do, but I kept following what brought me joy."…

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Episode 114 - Jonathan Lam 38:07

12 weeks38:07

38:07

"That's one great thing about our industry: people will always give you the time no matter who they are, how high up they are or wherever they are." Considering the enormous risk of purchasing a brokerage, Jonathan Lam didn't realise how many hats he would wear as a business owner, knowing that the buck had stopped with him. One significant advantage has been spending time with his young family and sharing the business with his wife. His advice: Back yourself in, work hard, and it will work out!…

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Episode 113 - Mike Edmonds 50:53

14 weeks50:53

50:53

"You're at work for a long time, so if you don't enjoy it, go and find somewhere else." Discussing the varied roles in his working life, Mike Edmonds has always had a strong desire to win, whether swimming, rugby or playing in a pipe band. In this podcast, Mike says that one of his key learnings, as he has developed his career, is that, these days, “I'm probably a bit more measured than I once was. A little bit more patient than I once was”.…

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Episode 112 - David Gow 47:20

16 weeks47:20

47:20

"I’ve always been motivated and largely happy at work." Having seen the evolution of insurance claims for over 30 years, David Gow is still amazed at the education his role gives him. He cites one learning that he was unaware of: that Easter eggs are made all year round. He also notes the privilege of being able to assist people in their most difficult times.…

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Episode 111 - Kerryn Symes 26:12

18 weeks26:12

26:12

"It's natural to be nervous in certain circumstances, but you have to be fearless at the same time." When Kerryn moved from a country town in Victoria to Melbourne at the age of 21, she knew she would have to prove herself. Kerryn has seen her career grow and develop by focusing on a positive mindset, educating herself, learning from mentors, and listening to podcasts.…

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Episode 110 - Richard Klipin 46:19

21 weeks46:19

46:19

"We're here to serve, and you serve by leading, but you also lead by serving." Moving from South Africa at the age of 12, Richard always believed that resilience was at the core of his survival. Speaking of life’s challenges, Richard says, "What you can control is how you respond, and what you can control is how you prepare."…

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Episode 109 - Oren Jacobi 28:02

23 weeks28:02

28:02

"It doesn't matter if you don't understand something. What's important is that you want to understand it!" Adapting constantly to change since the age of 2 has given Oren Jacobi a unique view of what is required to become truly resilient. His career journey highlights just that and is also reflected in what he feels is essential in his personal life. He states his purpose: "I realized years ago also that I was put on this earth to help people. It’s a fundamental part of who I am.”…

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Episode 108 - Meg Long 34:13

27 weeks34:13

34:13

"I’ve seen favouritism in businesses before, and it acts like a virus!" Meg Long has firm views on what Diversity should and shouldn’t mean, what Ai is likely to do to the industry and why she loves seeing people build their businesses within the business she works in.

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Episode 107 - Paul Bennell 53:08

29 weeks53:08

53:08

"Purpose and passion are important in anything you get to do, whether it's your work role or a side interest." Paul's desire for financial independence started early—at the age of 14. He started in insurance at 18 and, in addition to his day job, is a huge influence on the insurance community when it comes to making a difference for the LGBTQIA+ and other diverse communities through his involvement as co-chair at InsurePride.…

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Episode 106 - Ciaran McCormack 56:42

32 weeks56:42

56:42

"So (ESG) is not all about minimizing the risk; it's actually about seeing and seizing some of these opportunities, and that needs leadership that sees beyond the quarter-by-quarter reporting cycles." Having worked in various areas, including market research, teaching English, TV ratings, local government, ethical funds manager, and elite sportspeople, and having spent time in Rural Ireland, Dublin, and Japan, Ciaran decided his employment passion really was in the environment. Moving to Australia, he aimed to become a wildlife ranger, but the world had bigger plans for the kid who grew up on a dairy farm in Ireland.…

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Episode 105 - Frans Du Plessis 39:31

34 weeks39:31

39:31

"When I started out originally, I said to myself, ‘How awesome would it be to be in every major state I wanted to be in?’." By his own admission, Franz Du Plessis has made quite a few mistakes in the last few years, but that has not stopped him from acquiring multiple businesses in various industries. Driven by his mantra of just being happy and enjoying what he and his team do and learning every day, something new, Franz believes that if you fail, you see that as a lesson - you learn quicker, and you just start up again.…

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Episode 104 - Lyle Steffensen 38:31

36 weeks38:31

38:31

"How do we get out of our own way so we can be transformational leaders?" Speaking of the insurance industry, Lyle Steffensen says, “We're an industry of mavericks. We're an industry of people who don't fit other places”. She follows that up with, “But I don't think I've met many people who know that.” It is clear that Lyle has a passion for the insurance industry, but it isn't the usual ‘I fell into it and loved it’ story.…

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Episode 103 - Mark Silveira 28:23

39 weeks28:23

28:23

"I've never been good at being a specialist at anything so I became a generalist at everything." Like many people in this podcast series, mine is a migrant's story infused with the generous support of so many people, particularly from within the Insurance Industry. The ability to develop relationships and create a career working across so many diverse sectors of the insurance industry has ensured that I have had massive opportunities to learn, grow, and develop.…

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