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Contact Center Show

Amas Tenumah & Bob Furniss

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This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
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The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.
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Contact - avec Stéphan Bureau

Les Productions de la Tête Chercheuse Inc.

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Stéphan Bureau mène de longs entretiens avec des invités qui pensent, créent ou façonnent notre monde. Dans l’air du temps sans être dans l’actualité brûlante, Contact se veut une tribune plurielle pour sortir des sentiers battus du prêt-à-penser.
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Hi I’m Captain Ron, please join me each week on “Beyond Contact” for my thought-provoking podcast that features in-depth interviews with the world's leading researchers and Ufologists. “Beyond Contact” goes well beyond other podcasts as we ask the hard questions that push for a deeper, science-based understanding of the UFO phenomenon. New episodes come out on Fridays so join me, Captain Ron, for Beyond Contact.
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Welcome to Contact Lost podcast, where we talk about competitive Warhammer 40,000, focusing on the Polish and international tournament scene. The show is brought to you by: Tomek "Tweak" & Michal "Joker" Watch out for new episodes every week! Logo: Blaze Music: www.bensound.com
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Creative Contact w/ Kia Orion

Creative Contact with Kia Orio

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Weekly episodes hosted by @kiaorion. Hear stories from musicians, actors, photographers, and entrepreneurs who share strategies on how to stay inspired and live life on your own terms. A podcast about life, love, art, and everything in between. Become a supporter of this podcast: https://anchor.fm/creativecontact/support
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Succinct summaries of articles relevant to field epidemiologists, communicable disease control officers, and public health specialists. Emerging Infectious Disease Journal, Eurosurveillance, MMWR, JID, Lancet, Nature and other great journals.
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Dé podcast voor dokters gemaakt door de redactie van Medisch Contact. Met elke week gasten die we aan de tand voelen over actuele medische onderwerpen, een tuchtcasus die de nodige stof doet opwaaien, een medische boek- of filmtip en een prikkelend praktijkperikel. Tips of vragen? podcast@medischcontact.nl.
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Making Contact

Frequencies of Change Media

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“Making Contact” digs into the story beneath the story—contextualizing the narratives that shape our culture. Produced by Frequencies of Change Media (FoC Media), the award-winning radio show and podcast examines the most urgent issues of our time and the people on the ground, building a more just world through narrative storytelling and thought-provoking interviews. We cover the environment, labor, economics, health, governance, and arts and culture.
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There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi ...
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The Voices of Contact is all about full disclosure of extraterrestrial encounters. Tune in as the panel explores regressions of e.t. experiencers to get to the truth behind contact with what's out there beyond the stars. Disclosure brings truth and with truth we find answers. Journey as Mary regresses her clients and with their permission shares clips of the regression with the panel of life long e.t. experiencers to discover just what really is happening out there. Just what is really happe ...
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Contact junkie is an automation tool to help Real Estate Agents as well as anyone else in sales convert more leads by increasing their bandwidth. Through multi channel methods of contact you can reach more of your leads and increase your sales.
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Pitching to Contact

Pitching to Contact

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Just a couple of dudes who like baseball and the smooth taste of Corona beers. Enjoy the soothing sounds of a broke college kid and a former grad student aspiring to hit 70 mph off the mound by the time of his thesis defense. Rich Birfer and Peyton Traywick host Pitching to Contact, breaking down the game as it should be, complete with bat flips and 98 mph heaters.
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show series
 
Dr. Flemmie Kittrell was a Black home economist whose research in the field of early childhood education shaped the way we think about child development today. She became the first Black woman to earn a Ph.D. in nutrition and contributed immensely to programs like Head Start – even though her name is often left out of the history. We'll hear more a…
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At our March 7th service, we were joined by guest speakers Nadav Tamir, an accomplished Israeli diplomat who serves as J Street Israel’s Executive Director, and Ezzeldeen Masri, a respected Palestinian educator who serves the U.S. Director of Outreach for OneVoice Movement and sits on the board for the PeaceWorks foundation. The pair spoke candidly…
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Claudia Bacco speaks with Amit Ganjoo about how ANRA Technologies is getting ready to become the first U-Space Service Provider (USSP) certified at EASA level. How should multiple USSPs work in the same U-Spaces? What states should prepare and offer to USSPs to make the competition possible? Which Common Infrastructure Service Provider (CISP) model…
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Summary In this conversation, Amas Tenumah and Bob Furniss discuss the evolving landscape of customer service, particularly the role of AI and human agents. They reflect on the impact of AI technologies on contact centers, emphasizing that while AI can enhance efficiency, the human element remains crucial. They reference Klana's recent shift back t…
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Jay Christopher King and Kelly Chase discuss the Non-human Intelligence phenomena, offering a very unique perspective! Enjoy as the conversation transcends standard UFO disclosure narratives! See omnystudio.com/listener for privacy information.iHeartPodcasts által
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Today’s episodes of Making Contact and Pushing Limits are preempted by special programming for KPFA’s 2025 Winter Fund Drive. Paul Reitter and Paul North discuss their translation of Capital: Critique of Political Economy, Volume 1, by Karl Marx. To support KPFA’s mission, please donate here or call (800) 439-5732. The post Special Winter Fund Driv…
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With International Women’s Day around the corner, who better to join me on Get Out of Wrap than the incredible Clare Muscutt, founder of Women in CX? We had a powerful conversation about: 💡 Her journey from frontline service to leading CX innovation in top brands. 💡 The broken rung—why women make up 70% of frontline CX roles but only 30% of leaders…
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Deze week spreken we met Mieke van Haelst, hoogleraar klinische genetica aan de UvA, over hoe we ziekten kunnen voorspellen, voorkomen en behandelen op basis van kennis van het DNA. Ook staan we stil bij de consequenties van genetische testen: wat willen we weten en hoever gaan we? Overigens kunnen geïnteresseerden op dinsdagavond 11 maart om 20.00…
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Régis Le Sommier est journaliste, grand reporter, longtemps au service de Paris Match dont il a aussi été le rédacteur en chef adjoint avant d’en être congédié en 2021. Un désamour entre lui et l’équipe éditoriale qui s’amorce, peut-être, après avoir décroché un entretien exclusif, un scoop dans le jargon, avec le président syrien, Bachar al-Assad.…
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episode of a woman who goes upon a craft and is shown what her connection is with e.t. and what her purpose is here with the shift that is coming. LISTEN LIVE FRIDAY NIGHTS ON THE MYSTICAL AWAKENING VODCAST YOU TUBE CHANNEL 8 P.M. EST Tune in as a panel of lifelong experiencers of Extraterrestrial contact explore hypnosis regressions of people who …
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Mark Smith, Founder of Journey-Smiths, explores the transformative power of customer experience (CX) on business growth. He shares insights on CX technology, journey orchestration, and leadership’s role in creating brand-aligned experiences. Mark also highlights how CX-driven strategies can double company growth over a decade. “Being customer-focus…
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Tune in as the panel explores a regression with a man who wants to explore an experience where he remembers being apart of a secret military ops. Have you ever heard of 22 and back? If not check this episode out. LISTEN LIVE FRIDAY NIGHTS ON THE MYSTICAL AWAKENING VODCAST YOU TUBE CHANNEL 8 P.M. EST Tune in as a panel of lifelong experiencers of Ex…
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In the final episode of the Pyra Cup pre-show we patriotically focus on our favourites - Team Poland! Unsurprisingly, we will talk about team selection and the role of Pyra Cup in that process. We're also hoping to dive into the rebranding process the team is undergoing.SUPPORT US and join our community discord: https://www.patreon.com/ContactLostP…
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Join Rabbi Lizzi for an intimate conversation with Rabbi Benjamin Resnick on his provocative and timely novel, "Next Stop." In her review of Next Stop for the Jewish Book Council, Megan Peck Shub asks, “What would happen if, say, Israel collapsed into a black hole, triggering a global cataclysm that magnetically beckoned every Jewish person in the …
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In 1965 Margaret Crane was a young designer creating packaging for a pharmaceutical company. Looking at the rows of pregnancy tests she thought, “Well, women could do that at home!” and so she made it a reality for potentially pregnant people to be able to know about and take control of their own lives and bodies. But while the design of the protot…
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Summary In this conversation, Amas Tenumah and Bob Furniss explore the critical themes of leadership, empathy, and the evolving dynamics in contact centers, especially in the context of AI integration. They discuss the importance of creating a safe and trusting environment for employees, the need for compassion in leadership, and the distinction be…
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Hello, and welcome to Contact Chai. At our March 1st Saturday morning service, Rabbi Lizzi shared a drash about the dangers of trying to drown out our boredom with distraction and silence our doubts with idolatrous certainty. How can we find God and make meaning when life gets chaotic and scary, or worse — really, really boring? You Are So Not Invi…
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A woman explores an experience she had while standing on a beach and she sees a craft in the Sky! Just what does she see inside that craft. Find out what she see when she's allowed to look at a little closer at the craft under the safety of Regression. LISTEN LIVE FRIDAY NIGHTS ON THE MYSTICAL AWAKENING VODCAST YOU TUBE CHANNEL 8 P.M. EST Tune in a…
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This episode explores a regression of a gentleman who was taken for spiritual upgrades to help humanity. You don't want to miss this one! LISTEN LIVE FRIDAY NIGHTS ON THE MYSTICAL AWAKENING VODCAST YOU TUBE CHANNEL 8 P.M. EST Tune in as a panel of lifelong experiencers of Extraterrestrial contact explore hypnosis regressions of people who have expe…
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Tune in as we explore disclosure by trying to get closer to the truth. Join in with our panel of experiencers as they discuss a regression that Mary did with an experiencer that had contact during his lunch break at work. This puts a whole new meaning to the prase out to lunch. LISTEN LIVE FRIDAY NIGHTS ON THE MYSTICAL AWAKENING VODCAST YOU TUBE CH…
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Tune in as the panel explores a regression of a man to goes back to his e.t. experience of when he was a young boy and there were three e.t. beings in his room. Just why are they there? And how often have they come to see him? Just what is the purpose of it all? LISTEN LIVE FRIDAY NIGHTS ON THE MYSTICAL AWAKENING VODCAST YOU TUBE CHANNEL 8 P.M. EST…
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Tune in and find out what happens when an e.t. comes through in a regression and has an important message for us! In this episode an extraterestrial comes through the person bein regressed with a message while answering the questions that Mama Mary asks that the person being regressed has in order to find a path to their purpose. LISTEN LIVE FRIDAY…
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Tune into episode where we journey with a man who remembers an experience when he was a child and 3 exterteresstrials show up to connect. The biggest question is why are they there? LISTEN LIVE FRIDAY NIGHTS ON THE MYSTICAL AWAKENING VODCAST YOU TUBE CHANNEL 8 P.M. EST Tune in as a panel of lifelong experiencers of Extraterrestrial contact explore …
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Tune in as the panel explores a regression with a man who wants to explore an experience where he remembers being apart of a secret military ops. Have you ever heard of 22 and back? If not check this episode out. LISTEN LIVE FRIDAY NIGHTS ON THE MYSTICAL AWAKENING VODCAST YOU TUBE CHANNEL 8 P.M. EST Tune in as a panel of lifelong experiencers of Ex…
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Tune into The Voices of Contact we are all about full disclosure. This Friday's brand new episode takes you along a journey of a man sitting on a beach by himself and a whilte light appears. Just what comes to visit him through that white light? Find out with the Voices of Contact. LISTEN LIVE FRIDAY NIGHTS ON THE MYSTICAL AWAKENING VODCAST YOU TUB…
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Tune into The Voices of Contact we are all about full disclosure. This Friday's brand new episode takes you along a journey of a man sitting on a beach by himself and a whilte light appears. Just what comes to visit him through that white light? Find out with the Voices of Contact. LISTEN LIVE FRIDAY NIGHTS ON THE MYSTICAL AWAKENING VODCAST YOU TUB…
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Today’s episodes of Making Contact and Pushing Limits are preempted by special programming for KPFA’s 2025 Winter Fund Drive. For four days in September of 1971, prisoners revolted, taking over the institution that incarcerated them in upstate New York. By the time the dust settled in Attica, 33 prisoners and 10 guards or staff had been killed – no…
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🚀 25 Years in the Industry and Still Pushing Boundaries! 🚀 I recently had the pleasure of sitting down with Rich Knox, Managing Director at Betr Outsourcing, on the latest episode of Get Out of Wrap. And let me tell you—this conversation was packed with insights, passion, and a refreshing dose of honesty about the contact centre industry. 💡 Key Tak…
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Deze week spreken we over het nut van psychotherapie met Flip Jan van Oenen die recent het boek Verdragen heeft uitgebracht, met als ondertitel: Over de hulp helpt-mythe. De strekking van zijn boek: psychotherapie werkt nauwelijks en de meeste psychische klachten gaan vanzelf over. En dat terwijl er steeds meer Nederlanders een beroep op psychische…
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Jean Sévillia est historien et journaliste, il fait une une bonne portion de sa carrière au Figaro magazine. Auteur de plusieurs livres, il s’attaque en 2000 à une forme de terreur intellectuelle qui frapperait depuis la fin de la Seconde Guerre les intellectuels et journalistes qui auraient eu la mauvaise idée de penser en dehors des clous de la g…
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