From master planning to addressing renovation challenges, Michael Fittz, Founder of bldg. Architecture, shares three of the biggest hurdles facing a renovation, conversion or repositioning project. Listen as everyone shares valuable insights from their different perspectives within senior living to offer practical solutions for your next renovation…

What are the secrets to a successful management approach in senior living? Chris Sides, Founder of Senior Solutions Management Group, dives into his philosophy on focusing on the basics of senior care, including the importance of relationships. Plus, Chris shares insights on how his innovative barbecue program has become a cornerstone of community …

Bridge the Gap is proud to introduce the newest show on the Network: Certify It, the podcast for advancing your career in care. Hear from Barry Davis, President & CEO at Hillcrest Healthcare Communities and Douglas Bryant, Senior Vice President of Learning, Diversity, and Talent at Hillcrest Healthcare, as they discuss how The Mason Center for Heal…

Proactive risk management for operators can redefine care and enhance the lives of residents and caregivers. Rebecca Adelman, Esq., entrepreneur and Founder, Adelman Firm, PLLC, Guide Path, LLC and 2024 BTG Ambassador, shares her heart and infectious excitement for the industry as she reflects on her past experiences and hope for the future of seni…

Caregiving can be hard; technology can make it smart. Dushyanth Biyyala, Strategy & Business Development at Sage, shares how modern day operations management systems can change outcomes for communities with data, insights and analytics. This episode was recorded at the ASHA Mid-Year Meeting. Sponsored by Accushield, Aline, NIC MAP Vision, Procare H…

Data and technology directly impacts the safety of residents. Listen in as President and CEO/Co-founder at Accushield, Allen Barnes shares operational efficiencies and comprehensive assessments teams should consider when overseeing and monitoring guest traffic in communities. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilto…

Demographic surge, increasing demand and development pace. Arick Morton, CEO of NIC MAP Vision, discusses these topics plus results from the Senior Housing Market Outlook Report. Read the full report here Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Pr…

The 2024 NIC Fall Conference is highlighting pressing topics for the industry and Lisa McCracken, Head of Research and Analytics at NIC, is here to share some of those insights. From middle market to active adult and capital market trends, the Fall Conference in Washington D.C. is where thought leaders will be in September. Register by August 1, 20…

With a call into the senior living industry, Loren Shook, Chief Executive Officer and Chairman of the Board at Silverado, discusses his journey from behavioral health to seniors housing and why he’s passionate about dementia and memory care. This episode was recorded at the ASHA Mid-Year Meeting. Join our newsletter! Sponsored by Accushield, Aline,…

With over 40 years of industry experience, Arnie Whitman, Founder of SLTC shares details about the business journey of Formation Capital, the purpose of investing in venture capital, and the importance of integration between technology and healthcare into senior living. This episode was recorded at the ASHA Mid-Year Meeting. Videos Mentioned by Arn…

With 50 years industry experience, Sue Farrow, Founder of Integral Senior Living shares how senior living has shaped her life, leadership and goals. Plus topics on active adult, affordability and relief efforts for seniors. Plus, Jennifer Prado, Executive Director of Senior Housing Relief for Elders (SHORE) discusses the bridge for subsidizing fina…

Procare HR executives Brett Landrum and Paul Jarvis discuss the company’s acquisition of data-focused Clarent platform. The merger allows for advancement of the HRIS and workforce management solutions with a pathway to provide HR data to the senior living industry. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, S…

What does AI and electricity have in common? Joe Velderman, Vice President of Innovation at Cypress Living, shares insights on consumer technology expectations and practical application of artificial intelligence in aging services. Plus, how sales and marketing in senior living is directly impacted by tech. Free resource: Responsible Use of AI in A…

Get to know our 2024 Bridge the Gap Ambassadors in this week’s episode of Bridge the Gap podcast. Hear from a variety of our ambassadors as they share what senior living has taught them and a few of their favorite things about BTG. We want to give a special thanks to these ambassadors for making this week’s episode possible: Anthony Ormsbee-Hale Au…

How do operators combat issues relating to trust and transparency in senior living communities through their caregiver tools? Alessandro Furlotti, Head of Business Development at Sage, explains. This episode was recorded at the NIC Spring Conference. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, …

There is value in asset managers providing sales and marketing support to local communities. BTG Ambassador Sherrie Bebell, SVP of Sales and Marketing at Columbia Pacific Advisors, shares about the value added for operators when there is oversight in all aspects of operations. This episode was recorded at the NIC Spring Conference. Produced by Soli…

On a journey to live a healthy lifestyle, Kyle Gardner, COO of NIC MAP Vision, shares best practices for accountability, action items to accomplish a wellness-minded goal, and encouragement for those who might put their health as last priority. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Br…

Gain insight into the work of ASHA including a preview of the upcoming education sessions and networking opportunities at the Mid-Year Meeting plus hear an update on policies that impact the senior living industry. David Schless, President of ASHA, shares about the latest updates from Where You Live Matters which provides resources and senior livin…

Discover insights from Greystar's Senior Managing Director Michael Levine as he shares operational success in active adult living, and the importance of strong sales and marketing. Gain valuable advice and uncover the strategies behind this approach, while also learning about his philanthropic efforts. Sponsored by Accushield, Aline, NIC MAP Vision…

Best practices in recruiting, onboarding, and encouraging enthusiasm in the roles of executive directors, administrators, and managers in communities is discussed with Brett Landrum of Procare HR and Chris Krebsbach of RM Management. Tune in for this Procare HR Case Study! This episode was recorded at the NIC Spring Conference. Sponsored by Accushi…

On a mission to achieve exceptional quality outcomes by leading a world-class care team. BTG Ambassador Austin Steele, Chief Strategy Officer of Journey, shares the strategies that his team is adopting to keep employees satisfied in the workplace, plus his thoughts on the future of Journey. This episode was recorded at the NIC Spring Conference. Sp…

Brad Kraus, President and COO of Spectrum Retirement Communities, discusses constantly improving strategies for integrated owner, operator, and developer groups. Plus, Brad dives into the importance of creating a corporate and community culture where team members' voices are heard. This episode was recorded at the ASHA Annual Meeting. Sponsored by …

Dennis Murphy discusses his growth platform of AVIVA and positive changes around turnaround communities and senior housing transactions for 2024. This episode was recorded at the ASHA Annual Meeting. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, Patriot Angels, The Bridge Group Construction and S…

Patriot Angels leaders Suzette Graham and Mary Sue Patchett discuss the importance of aiding veterans and their spouses through the process of obtaining benefits. Helping U.S. wartime heroes and spouses pay for their senior care is the mission of Patriots Angels. This episode was recorded at the ASHA Annual Meeting. Sponsored by Accushield, Aline, …

Discover how NIC MAP Vision’s newest AI data launch will be a help to operators in a variety of different ways, including creating offering memorandums, screening job candidates, rent roll analysis, and more with Kyle Gardner, COO of NIC Map Vision. This episode was recorded at the NIC Spring Conference. Sponsored by Accushield, Aline, NIC MAP Visi…

On a mission to address challenges in the senior living industry, CEO & CO-Founder of Sage, Raj Mehra, discusses how his company’s utilization of collected data will face these challenges head-on. Click here to schedule a demo. This episode was recorded at the ASHA Annual Meeting. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Ha…

The housing market is shifting as the needs of the next generation of future consumers are predicted to change. Rodney Harrell, Vice President of Family Home and Community and Housing Lead at AARP, shares the importance for operators to understand the preferences of their future consumers. AARP Future of Housing: The AARP Public Policy Institute’s …

On a mission to better the resident’s social experience in senior living. Charles Mann, Accushield Founder and CSO, discusses the importance of resident engagement and how data and technology tracking assist communities in ensuring residents receive frequent touchpoints. Love Meter This episode was recorded at the ASHA Annual Meeting. Sponsored by …

Safety and security for residents and staff is priority for community leaders. President and CEO/Co-founder at Accushield, Allen Barnes shares the importance of monitoring guests and earning Google reviews. This episode was recorded at the NIC Fall Conference. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Servic…

NIC MAP Vision COO Kyle Gardner discusses how NIC MAP Vision’s data set is collecting rate, occupancy, inventory and demand metrics for senior housing, and how these data and trends are providing customers with valuable insight. This episode was recorded at the NIC Fall Conference. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, H…

Tune in as Jamie Korzan, VP of Investment Relations at Oppidan Investment Company, shares the success and impact intergenerational communities have had in seniors housing by opening their doors to university and daycare students. This episode was recorded at the NIC Fall Conference. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, …

An outlook on ground-up development and value-add acquisition plus construction costs will impact the start of industry products in 2024. Listen to Alan Plush, CEO/Partner of HealthTrust, explain what he’s seeing from development, real estate, and capital solutions. This episode was recorded at the NIC Fall Conference. Sponsored by Accushield, Alin…

“Insights into action” is the theme for the 2024 NIC Spring Conference and we hear an insider’s preview of topics and sessions to expect from Lisa McCracken, Head of Research and Analytics at NIC. Register for the NIC Spring Conference. Bridge the Gap is a proud media sponsor of NIC. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Hamil…

Tune in for conversations from SMASH featuring Brooke Saxon-Spencer, VP of Marketing at Claiborne Senior Living, and Marketing Expert, Dana Smith, as they unpack the “why” behind cutting marketing collaterals and how to support the influential Executive Director role. This episode was recorded at SMASH Sales and Marketing Summit 2023. Sponsored by …

Discovery Senior Living is creating a new development strategy in the senior living industry. Tune in to hear Bill Sciortino, COO at Discovery Senior Living, share how his team is creating a collection of brands and operating them effectively while also recruiting and setting team members up for success. This episode was recorded at the NIC Fall Co…

Don’t miss the preview of the ASHA 2024 Annual Meeting with David Schless, President of ASHA Living. Hear how ASHA addresses national press and provides crisis communication insights, plus the bright future ahead for the seniors housing industry. Bridge the Gap is a proud media sponsor of ASHA. Sponsored by Accushield, Aline, NIC MAP Vision, Procar…

An update on the current supply and demand of the market from Aron Will, Vice Chairman and Co-Head of National Senior Housing at CBRE Capital Markets. Hear his take on what to expect in 2024 as occupancy increases across the board. This episode was recorded at the NIC Fall Conference. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Hami…

🥂 Cheers to another great season of Bridge The Gap! Josh and Lucas wrap up season 6 by highlighting popular episodes from 2023, the incredible industry events #BTGvoice attended, and more! Check out this episode before we buckle into season 7 releasing next week. This episode was recorded at SMASH Sales and Marketing Summit 2023. Sponsored by Accus…

Get ready for another SMASH 2023 recap featuring Author and Executive Coach, Daniel Stillman, Author and Founder and CEO of B Squared Media, Brooke Sellas, and EVP of Warschawski, Sam Tomlinson as they unpack the power of conversational leadership and what it takes to get qualified leads and conversions. This episode was recorded at SMASH Sales and…

Reducing agency and stabilizing turnover can be accomplished with a great culture. President and Chief Executive Officer at Sinceri Senior Living, Chris Belford, shares how their initiatives to create a “family-like” culture have resulted in high occupancy rates. This episode was recorded at the NIC Fall Conference. Sponsored by Accushield, Aline, …

From Executive Director to President of Sodalis Senior Living, Traci Taylor-Roberts shares how being a cheerleader for your team fosters a passionate culture. Her insight on how to break barriers with staff at the community level is demonstrated through her 2nd Annual Christmas Toy Drive and employee benefits. This episode was recorded at the NIC F…

There are benefits in partnering with an HR organization to develop strategies for labor management solutions by helping teams manage labor and employee scheduling to create a positive impact on employee experience and resident care. Brett Landrum, Founder and Co-CEO of Procare HR explains on this week’s episode. Procare HR is an exclusive sponsor …

Curve labor issues with AI by capitalizing on its time-saving features. Arick Morton, Chief Executive Officer at NIC MAP Vision, explains how AI can help owners and operators prepare for the demographic surge in the seniors housing industry. This episode was recorded at the NIC Fall Conference. NIC MAP Vision Sponsored by Accushield, Aline, NIC MAP…

SMASH 2023 hosted great thought leaders in our industry and we’re excited to release a recap highlighting SMASH Founder Bailey Beeken, LCS Chief Marketing Officer Rick Westermann and Senior Director of Business Insights and Analytics Joel Rosenberg, and Marketing Consultant Lola Rain as they discuss the importance of strategy, leadership, and data-…

Action is needed to oppose the proposed SNF minimum staffing mandate. Scott Tittle, Managing Director and Head of Government Relations and External Affairs at VIUM Capital, shares implications for the seniors housing industry if the mandate passes. Take action. Listen to Scott on VERSED Podcast. This episode was recorded at the NIC Fall Conference.…

There is power for providers to understand the partner solutions side of the business, and that’s what Lacy Jungman, VP of Growth and Development at Heritage Communities, brings back to the table on the operator side. Tune in to hear Lacy’s thoughts on culture, marketing, and succeeding as a working mom. Host of Working Mom Moments podcast. Listen …

Empower families with transparency and shift marketing tactics to meet customer needs. Christy Cunningham, VP of Sales and Marketing at Vitality Senior Living shares her insight on lead generation and bringing sales and marketing together to produce the best results. This episode was recorded at SMASH Sales and Marketing Summit 2023. Watch Christy …

BTG Contributor and Ambassador, Anthony Ormsbee-Hale, Senior VP of Strategic Operations at Civitas Senior Living shares three tactics for transformative thinking and tips every leader should consider when leading teams. Listen to Anthony on the Contributor Wednesday series. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Hamilton CapTel…

Senior living bootcamp graduates, Toby Bhatnagar, General Manager of Business Development at Kiwi Hospitality, and Chase Caples, Marketing Operations Specialist at Solinity Marketing, discuss the impact of living and working for a full week at a memory care community as part of Senior Living Bootcamp. They share how the hands-on leadership training…

When leaders cast a vision and create momentum for teams, there is power in turning underperforming communities to high performing. Leadership coach, trainer, and BTG Ambassador, Erin Thompson, discusses how to lead a community to 100% occupancy with culture. Listen to Erin’s podcast Aspire for More. Sponsored by Accushield, Aline, NIC MAP Vision, …