A(z) Gem Newman csatorna legjobb podcastjai (2024)

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147. Accountability Over Excuses - How to Transform Your Business Culture for CX Success | Robert Hunt 30:15

1d ago30:15

30:15

What if your team didn’t just show up, but truly cared about every customer interaction? What if blame and excuses were replaced with ownership and pride? Stacy Sherman talks to author Robert J. Hunt about what it really takes to create a culture of accountability. It’s not just about responsibility—it’s about purpose, vision, and giving employees …

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Is Social Media Still Worth the Time? 36:38

4d ago36:38

36:38

We love nothing more than tackling a controversial digital marketing topic, and on today's podcast episode, we dive into whether social media is really still worth the time and investment for brands. We explore a wide number of frustrations that marketers face when posting online, from fake engagement to unclear ROI, and debate whether or not influ…

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Exploring the Best GPTs for Digital Marketers 16:26

9d ago16:26

16:26

In this episode of the Digital Marketing Podcast, we dive into the world of GPTs and help you discover the best available for digital marketers. From tools that create visual diagrams and presentations to tools that summarise YouTube videos, this episode is packed with insights to help you streamling your digital marketing efforts. Remember, we hav…

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146. AI Meets Human Touch - Redefining Customer Experience | David Singer 30:29

4d ago30:29

30:29

Are you struggling to keep up with rapid tech changes in customer service while maintaining a human touch? Wondering how to integrate AI without losing your team's trust or overwhelming customers? In this episode of Doing Customer Experience Right, host Stacy Sherman and expert David Singer share strategies to balance advanced AI with genuine human…

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HORROR THEATER!!! With ZOMBIE JOE! 1:45:44

8d ago1:45:44

1:45:44

MONSTER PARTY GIVES YOU A BACKSTAGE PASS... TO TERROR! JAMES GONIS, SHAWN SHERIDAN, LARRY STROTHE, and MATT WEINHOLD, get you feared-up and ready for the upcoming HALLOWEEN HAUNT season, with a celebration of live, in-your-face scares! Reserve yourself a front-row orchestra seat for... HORROR THEATER! From the days of France's Théâtre du Grand-Guig…

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From a rejected memoir to a 6-figure book deal with Melissa Petro 39:23

14d ago39:23

39:23

In today’s episode I talk with author and cultural journalist Melissa Petro about her new book, Shame On: How to Be a Woman in the Age of Mortification. The book explores how, in a patriarchal society, shame is often weaponized against women, keeping them small and lessening their impact. Petro weaves in her own personal story, which included an ea…

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145. Transforming Healthcare - Proven Customer Experience Strategies | Miya Gray 27:35

14d ago27:35

27:35

Is the healthcare system truly designed with patients at the center? In this episode, host Stacy Sherman and Maya Gray, Vice President of Global Customer Experience and Engagement at Pfizer, tackle the urgent issue of patient access. They explore how healthcare can improve by addressing barriers and designing systems that prioritize patient needs. …

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Episode 205: Palestine, Part 1

14d ago

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On this episode of Life, the Universe & Everything Else, Gem is joined by Ashlyn, Lauren, and Laura in the first part of a two part discussion of the history and current situation in historic Palestine. Gem provides an overview of the October 7th attacks and the Israeli military response, Ashlyn summarizes the history of settlement in the region, a…

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AI Tools and Trends: Google, Gemini and Gems (& Semrush Giveaway!) 27:59

20d ago27:59

27:59

We are back with another tools and trends episode and this time focusing on the latest AI tools transforming how marketers work and engage with their audiences. We explore Google's key Gemini updates, including enhanced image generation capabilities and the introduction of 'gems', as well as the evolution of search with ChatGPT's new SearchGPT prot…

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144. The Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success | Stacy Sherman 11:36

21d ago11:36

11:36

Is your company struggling to keep customers loyal and employees motivated? In this special episode of Doing CX Right, Stacy Sherman shares how celebrating CX Day and Customer Service Week can turn these challenges into strengths. Discover why these global events are more than just calendar dates—they’re powerful opportunities to unite your team ar…

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I REALLY NEED THAT TOY!!! With GAVIN HIGNIGHT! 2:14:13

23d ago2:14:13

2:14:13

MONSTER PARTY HAS A BUCKET LIST, AND IT'S GETTING BIGGER! JAMES GONIS, SHAWN SHERIDAN, LARRY STROTHE, and MATT WEINHOLD, have A LOT of toys. And if we're being absolutely honest, we want A LOT MORE! But sometimes, our passion for playthings goes way beyond simply wanting! That's why we bring you this episode/mission statement entitled... I REALLY N…

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Book coach Joelle Hann: There's a big gap between the dream and the published book (Re-release) 31:11

28d ago31:11

31:11

Book coach Joelle Hann—aka “The Brooklyn Book Doctor”—joins me to discuss the journey from book idea to finished product. Joelle delves into common obstacles for first-time authors, the transformative nature of writing, and the importance of mindset and resilience. She also shares insights from her Book Proposal Academy and highlights trends happen…

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Efficiency, Effectiveness and Time Management with Abigail Barnes 38:15

1M ago38:15

38:15

In this episode of the Digital Marketing Podcast, Daniel is joined by Abigail Barnes, founder of Success by Design Training and productivity strategist who works with busy, ambitious professionals and entrepreneurs and their teams that want to be more productive without compromising their wellbeing. On the podcast, Abigail shares her inspiration jo…

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143. Beyond the Deal: Delivering Value That Keeps Customers Coming Back | Bob Burg (Rerun) 26:15

1M ago26:15

26:15

How can businesses effectively communicate and deliver real value? Join Stacy Sherman as she revisits her conversation with author Bob Burg. In this rerun from first 10 episodes, they dive into expert strategies for enhancing both customer and employee experiences, understanding the key differences between price and value, and building genuine conn…

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MONSTERS IN COMICS!!! With MARK SPEARS! 2:32:39

1M ago2:32:39

2:32:39

MONSTER PARTY SAYS, "MAKE MINE MONSTERS!" JAMES GONIS, SHAWN SHERIDAN, LARRY STROTHE, and MATT WEINHOLD, go the source of iconic funnybook frights! Whether you're a "Dracula" or a "Frankenstein", you're bound to love this celebration of abominable antiheroes, that we're simply calling... MONSTERS IN COMICS!!! As monster kids, we all grew up deeply …

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Crafting Killer Titles: Hook, Rank, and Convert 17:47

1M ago17:47

17:47

Struggling to craft titles that truly grab attention? That not only stand out, but drive results? Whether you’re creating content for a blog, YouTube, or social media, the title is your first, and sometimes only, chance to capture your audience’s interest. On this episode of the Digital Marketing Podcast, we share insights on why the right title ca…

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Joan Leegant:"I have no clue what I'm going to do when I sit down to write stories" 34:46

1M ago34:46

34:46

In today’s episode, I’m joined by Joan Leegant to discuss her new short story collection, Displaced Persons. Joan shares insights into her writing process, including how she often begins stories with no preset idea and allows stories to emerge from a first sentence. Many of Joan’s stories are set among immigrants and Americans living in Israel. And…

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142. Winning the Customer Service Game - Lessons From Wall Street and The Black Jack Table | Joel Block 29:43

1M ago29:43

29:43

What if the secret to exceptional customer experiences was hidden in a deck of cards? And what if Wall Street's playbook could transform the way you serve clients? Stacy Sherman and Joel Block unpack an unexpected connection: how the strategic thinking behind blackjack and stock trading can elevate your business approach. It's not about satisfactio…

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Mastering Content with EEAT: SEO in 2024 24:25

2M ago24:25

24:25

With Google’s recent algorithm updates and the growing impact of AI-generated content, how can marketers ensure their content stands out? In this episode of the Digital Marketing Podcast, we dive into what Expertise, Experience, Authoritativeness, and Trustworthiness mean in the context of content creation, and why they're critical for ranking, as …

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141. How AI is Shaping the Future of Customer Interactions | Jim Payne 28:09

2M ago28:09

28:09

We're in a new era where AI is reshaping every customer interaction, transforming business models, and redefining customer experience. Companies harnessing AI now will forge unbreakable customer bonds, while those lagging behind risk obsolescence. What does this mean for your business? How can you turn AI from a buzzword into a CX superpower? Join …

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Episode 204: More Misconceptions

2M ago

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On this episode of Life, the Universe & Everything Else, the crew discusses common misconceptions: Gem corrects cardiac confusion, Ashlyn advocates for accommodations, and Lauren lambasts linguistic prescriptivism. Life, the Universe & Everything Else is a podcast that explores the intersection of science and society. Heart Conditions: Cardiac Arre…

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COMIC CON 2024!!! With GREAT GUESTS! 2:25:53

2M ago2:25:53

2:25:53

ONCE AGAIN, MONSTER PARTY DEFIES CONVENTION! JAMES GONIS, SHAWN SHERIDAN, LARRY STROTHE, and MATT WEINHOLD, return to the SAN DIEGO CONVENTION CENTER for the geek-centric event of the season! So slip on your ill-fitting spandex, and Turtle Wax that Stormtrooper armor. You have an audio appointment with... COMIC CON 2024!!! As we've said time and ti…

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Marketing and Sales Synergy: Lead Generation & Account Based Marketing 18:36

2M ago18:36

18:36

Are you wondering how sales and marketing are aligned? How you can transform your sales strategy to achieve greater success in your marketing efforts? In this episode of the Digital Marketing Podcast, we take a deep dive into lead generation and account-based marketing, including the shift from cold calling and emailing to a more relationship-drive…

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Matthew Specktor on hybrid memoir, Hollywood failure & that time Marlon Brando left a voicemail 38:28

2M ago38:28

38:28

In this episode, I talk with author and novelist about his recent hybrid memoir and cultural exploration, Always Crashing in the Same Car. We discuss his fascination with figures who faced creative crises in Hollywood, from F. Scott Fitzgerald, filmmaker Hal Ashby or musician Warren Zevon to more overlooked but similarly brilliant figures like Caro…

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140. Sales Mistakes That Harm Customer Experience and How to Fix Them | David Newman 30:02

2M ago30:02

30:02

Are your sales efforts negatively impacting your customer experience? Wondering how to fix common sales mistakes that hinder long lasting relationships and referrals? In this episode of Doing CX Right, you'll learn how to transform your sales approach to achieve stronger results. Host Stacy Sherman and David Newman reveal solutions for building gen…

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The State of Email Marketing 23:53

2M ago23:53

23:53

Are you unsure which email metrics actually provide value or how to add that personal touch to your email campaigns? In this latest episode of the Digital Marketing Podcast we dive deep into the current email marketing landscape, from best practices for email content, including how to ensure your emails answer the crucial ‘what’s in it for me?’, to…

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WORST ALIENS!!! With SUE MURPHY! 2:09:09

2M ago2:09:09

2:09:09

MONSTER PARTY HAS A CLOSE ENCOUNTER OF THE WORST KIND! JAMES GONIS, SHAWN SHERIDAN, LARRY STROTHE, and MATT WEINHOLD, experience an other-worldly abduction of taste, logic, and talent. Prepare to take an intergalactic trip to worlds beneath your imagination, as we meet the... WORST ALIENS! Aliens in films and television come in all shapes, sizes, a…

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139. Breaking Company Silos: The Secret to Customer Experience Excellence | Katie Webb 31:46

2M ago31:46

31:46

Are your customers truly delighted, or are company silos preventing your understanding their unspoken desires? How can you transition from providing adequate service to delivering exceptional, memorable experiences through effective design? Stacy Sherman and featured guest Katie Webb, Head of Transformation and Innovation at Aflac, share strategies…

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Mastering Performance Marketing: Latest Trends and Insights 26:15

2M ago26:15

26:15

It has been a while since we have given a performance marketing update so that’s exactly what we’re doing, as well as bringing you the latest trends and ad formats across multiple platforms. We also delve into the role of AI in optimising ad delivery and creative generation across the major platforms. We bring you some internal news and updates as …

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Evan Dalton Smith:"'You can make a career out of writing weird, little books'" 32:10

2M ago32:10

32:10

Today’s guest is the writer and poet Evan Dalton Smith. His first book, part personal story and part cultural study, is called Looking for Andy Griffith: A Father’s Journey. We talk about the power of nostalgia, finding personal resilience, and pursuing meaningful storytelling. We also discuss the nearly decade-long journey of taking an 8,200-word …

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138. The Intersection of Brilliance and Resilience in Customer Service Excellence | Simon Bailey 27:41

2M ago27:41

27:41

Is employee disengagement hurting your business? Could the key to exceptional customer experiences be hiding within your workforce? Stacy Sherman and customer service expert Simon T. Bailey offer game-changing solutions. Discover how to create a workplace that inspires brilliance, fosters creativity, and builds resilience. Simon shares personal ins…

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Using Events To Build Movements, Not Moments with Kelvin Newman 28:00

2M ago28:00

28:00

If you're looking to create events that aren't just memorable, but transformative, who better to hear from than Kelvin Newman, the mastermind behind BrightonSEO, one of the most renowned search marketing conferences globally. In this episode of the Digital Marketing Podcast, Kelvin shares with us his expertise on transforming events from moments in…

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Five Things Marketers Get Wrong When Using Google Tag Manager (GTM), with Becky Reid 31:36

3M ago31:36

31:36

Google Tag Manager is an excellent tool… when it works and is used properly. GTM allows marketers to insert code into your website without needing a developer, who are frequently busy. But to a developers fear, GTM lets marketers insert code into a live website. In this episode of the Digital Marketing Podcast, we are joined by digital marketing co…

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ARENAS!!! 2:08:03

3M ago2:08:03

2:08:03

IN THIS THUNDERDOME OF AUDIO, MONSTER PARTY HAS ALL YOUR "THUNDER DOS" AND "THUNDER DON'TS! JAMES GONIS, SHAWN SHERIDAN, LARRY STROTHE, and MATT WEINHOLD, make a spectacle of their latest topic! Get out of those cheap seats and head down to the virtual V.I.P. section for a gladiatorial gala glorifying... ARENAS!!! When it comes to genre films, an a…

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137. Disney's Proven Insider Tips to Elevate Your Customer Service | Dennis Snow 29:16

3M ago29:16

29:16

Imagine if your business could create the same unforgettable experiences as Disney. In this episode, Stacy Sherman uncovers Disney’s customer service strategies with Dennis Snow, a 20-year veteran of Walt Disney World. Discover how to delight your customers beyond mere satisfaction. Learn to design processes from the customer's perspective, create …

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Episode 203: Hot Bullsh*t Summer

3M ago

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On this episode of Life, the Universe & Everything Else, Ashlyn, Lauren, and Laura discuss some summer-themed nonsense and Gem entertains the panel with an obscure patent that may just fix policing. Life, the Universe & Everything Else is a podcast that explores the intersection of science and society. NatPat: NATPAT Health and Wellness Patches Ref…

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Building Brands Using Communities, with Jon Davids 27:59

3M ago27:59

27:59

Curious about the current state of influencer marketing, and where storytelling fits into community building? On this episode of the Digital Marketing Podcast, we are joined by Jon Davids from influencer marketing agency Influicity, who talks to Daniel about building a community to surirve the wilderness of the internet, why businesses are dangerou…

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How Jennifer Lang turned a "boring" 90K-word book into a 14K-word gem...& got her groove back 30:24

3M ago30:24

30:24

Today’s episode features my interview with Jennifer Lang. Her memoir, Places We Left Behind, is a marvel of brevity and form. It’s the story of how one woman, a hybrid of American-French-Israeli identities, navigates cultural and religious differences with her husband over the course of three decades, as her family searches for what it means to fin…

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