A(z) Customer Communications Platform csatorna legjobb podcastjai (2024)

1
Microsoft Copilot: The Opportunities and Challenges 12:00

7d ago12:00

12:00

UC Today's Susie Harrison hosts William Rubio, Chief Revenue Officer at CallTower to discuss Microsoft Copilot. In this session, we cover: Whether Copilot is in a hype cycle or delivering true benefits in use cases The benefits and challenges of Copilot's use What industries might benefit most How to use Copilot securely and safely, and to collabor…

1
The Opportunities and Challenges for AI in the AV Industry 5:58

12d ago5:58

5:58

UC Today's Susie Harrison hosts Eric Garnier, Head of Sales (Education & ProAV), AVer Europe. In this session, we cover: The challenges in the industry now and how to mitigate them What's next for technology / AV in education How AI is powering the next phase of AVUC Today által

1
Latest News on Disney Ditches Slack, HP Imagine, Intermedia & NEC, X Enters UC 30:13

13d ago30:13

30:13

Watch on YouTube. In this episode of The Latest Big UC News, hosts David Dungay and Kieran Devlin welcomes some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: Disney Ditches Slack in favour of Microsoft Teams Intermedia Snaps Up NEC' Univerg…

1
The Main Scoop, Episode 27: Evolving DEI Strategies in the Tech Sector 24:07

12d ago24:07

24:07

On this episode of The Main Scoop, Greg Lotko and Daniel Newman sit down with Dr. Gloria Chance, founder and CEO of The Mousai Group, to discuss the current posturing of DEI initiatives across the technology industry, why diverse perspectives are key for creating non-biased AI models, and the importance of belonging and inclusivity.…

1
What Next For Avocor After Its Acquisition By AUO Display? 13:00

14d ago13:00

13:00

Watch on YouTube. UC Today's Kieran Devlin speaks to Scott Hix, CEO and Founder of Avocor. In this session, we discuss the following: The origin of the acquisition Plans for growth and market expansion moving forward How the acquisition will impact new and existing Avocor customers Thanks for watching, if you’d like more content like this, don’t fo…

1
AI Hype vs Reality - Unlocking Opportunities with Gurdeep Singh Pall 33:38

26d ago33:38

33:38

In this episode of the AI Show, Rob Scott and Kevin Kieller delve into the latest developments in the AI industry. Joining them is Gurdeep Singh Pall, President of AI Strategy at Qualtrix, who brings a wealth of experience from over 30 years at Microsoft, where he spearheaded innovations in AI, networking, and communication. This episode uncovers h…

1
How AI is Redefining Compliance Call Recording and Analytics 12:24

1M ago12:24

12:24

UC Today's Tom Wright hosts Kyle York from CallCabinet. In this session, we discuss the following: The biggest challenges organizations are grappling with when it comes to compliant call recording The specific challenges of running multiple collaboration platforms The impact AI is having on call analytics…

1
MarTech Transformation: The Modern Customer Communication Platform | Ragnarokast #16 52:49

1M ago52:49

52:49

In this episode, Steven and Spencer speak with Heather Blank [SVP, GTM Strategy + Partnerships @ Iterable] about how the explosion of digital channels and digital identification has propelled the rise of Customer Communication Platforms. These multi-channel tools need to meet the customer both offline and online - on their phone, at their desktop, …

1
The Main Scoop, Episode 26 — Microsoft and Mainframe: Combining Platform Strengths in Hybrid IT 23:10

1M ago23:10

23:10

In this episode of The Main Scoop, Greg Lotko and Daniel Newman sit down with Barry Wordell, Head and Global GTM for Sales and Strategy at Microsoft, to discuss the importance of leveraging both cloud and mainframe strengths for an effective hybrid strategy.

1
Navigating Compliance when Transitioning to Cloud Voice Platforms 14:10

1M ago14:10

14:10

UC Today's Susie Harrison hosts Garth Landers, Director of Global Product Marketing at Theta Lake. In this video, we discuss topics including: How the shift to cloud-based voice platforms has transformed how IT and/ or UC teams approach compliance The primary compliance challenges organizations face when transitioning to cloud-based voice communica…

1
Navigating the Future of Cisco Collaboration: A Conversation with Anurag Dhingra 15:06

1M ago15:06

15:06

Anurag Dhingra discusses his new role, AI innovations, and Cisco's strategic vision with Dave Michels. Join Dave Michels as he welcomes Anurag Dhingra, the newly appointed Senior Vice President and General Manager of Cisco Collaboration, for a dynamic conversation about the future of collaboration technology at Cisco. Anurag, a 25-year veteran of C…

1
Latest Big News on Zoom's AI Story, Zoom Docs, Slack & Box Integrate & Custom Emojis from Microsoft 22:42

1M ago22:42

22:42

Watch on YouTube. In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: Zoom CEO takes shots at vendors charging for AI features Zoom Docs update Slack and…

1
Why ULAP Voice Says No To AI 9:26

1M ago9:26

9:26

UC Today's Kieran Devlin speaks to Dom McDonald, CEO of ULAP. In this session, we discuss the following: What ULAP is hearing from customers about AI in UC Why ULAP omitting AI was a critical decision Why compliance is so important for ULAP and its customersUC Today által

1
Strategies for Successful Mainframe Modernization - Six Five Podcast / Infrastructure Matters 17:15

1M ago17:15

17:15

On this episode of the Six Five Podcast Infrastructure Matters, host Steven Dickens is joined by Astadia's Chairman and CEO Scott Silk, for a conversation on strategies for successful mainframe modernization. Astadia is at the forefront of helping organizations transition from legacy mainframe systems to modern cloud-based solutions, facilitating g…

1
Operator Connect vs Direct Routing - Discussing the Future of UC 8:04

2M ago8:04

8:04

UC Today's Susie Harrison hosts David Casem, Telnyx CEO, for a discussion around the future of UC. In this video, we discuss: Whether PSTN is still relevant OC vs DR and Teams Phone The role of channel partners in the evolving UC ecosystemUC Today által

1
Enterprising Insights: Episode 35 – Fall Conference Season Preview 31:40

2M ago31:40

31:40

In this episode of Enterprising Insights, Futurum Group Enterprise Applications Research Director Keith Kirkpatrick provides a preview of his fall conference schedule, focusing on the events he will be attending, the key items he hopes to learn, and how these developments may impact the enterprise applications market. He will then move to the Rant …

1
AI Show - Unlocking Productivity with Microsoft Copilot 34:54

2M ago34:54

34:54

Watch on YouTube. Exploring the Transformative Power of Microsoft Copilot with Softchoice's AI Expert, Craig McQueen. Welcome back to our third episode of the AI Show! In this episode of the AI News Show, hosts Rob Scott and Kevin Kieller dive into the latest headlines in AI before turning their attention to a special guest, Craig McQueen, Vice Pre…

1
What Stakeholders Want from B2B Marketing Leaders - Marketing Art and Science - Episode 10 29:09

2M ago29:09

29:09

In this episode of Marketing: Art & Science CMO advisor and host Lisa Martin welcomes business leader and CMO of NetApp, Gabie Boko. In their engaging conversation, Gabie shares with us her background, double clicks on what stakeholders want from B2B marketing leaders, how she's using data to pull the levers of art and science in marketing, and how…

1
How AVer’s Audio Solution Enables Classroom Equity 12:44

2M ago12:44

12:44

UC Today's Kieran Devlin speaks to Rene Buhay, SVP of Sales and Marketing at AVer Europe. In this session, we discuss the following: The challenges schools and teachers are facing around classroom audio and ensuring all students can clearly hear How AVer's Ampliwave solution addresses issues of classroom equity Ampliwave's compatibility with assist…

1
AI Acceleration News from IBM at Hot Chips - Infrastructure Matters 18:51

2M ago18:51

18:51

On this episode of Infrastructure Matters, Steven Dickens is joined by IBM's Chris Berry, Distinguished Engineer - Processor Development, and Susan Eickhoff, Director, IBM Z Processor Development for a conversation on the latest AI acceleration innovations unveiled by IBM at the Hot Chips conference. Their discussion covers: The key features of IBM…

1
Stack or Pipeline? - Infrastructure Matters - Episode 51 25:47

2M ago25:47

25:47

In episode 51 of Infrastructure Matters, hosts Steven Dickens and Camberley Bates discuss the latest developments in the data infrastructure industry, with a focus on the Future of Memory and Storage Summit (FMS). They highlight the importance of the tech stack for AI, the challenges faced by Intel, and the growing role of companies like Palantir a…

1
5G Factor: Arrcus, T-Mobile, Ericsson Boost 5G Readiness 26:28

2M ago26:28

26:28

In this episode of The 5G Factor, our series that focuses on all things across the 5G ecosystem, we review the recent key 5G-related moves made by players advancing 5G readiness consisting Arrcus landing $30 million in new investment including NVIDIA, T-Mobile launching the Partner Plus channel program at reducing 5G laptop and FWA price barriers, …

1
The Impact of Marketing AI Councils on Businesses - Marketing Art & Science, Episode 9 36:11

2M ago36:11

36:11

In this episode of Marketing Art and Science, CMO advisor and host Lisa Martin invites Dynatrace CMO Laura Heisman to discuss the real-world applications and impact of AI, generative AI, causal AI, and predictive analytics on the customer journey. Laura also shares her expertise in formulating marketing AI councils at companies like VMware and Dyna…

1
The Main Scoop, Episode 25: Driving Business Value Through IT Investment Strategies 21:38

2M ago21:38

21:38

On this episode of The Main Scoop, Hosts Greg Lotko and Daniel Newman sit down with Patrick Moorhead, founder and CEO of Moor Insights & Strategy, to talk current IT investment trends across platforms and how to maximize business value through strategic investment.

1
The Power Duo: SaaS Partners and Agencies | Ragnarokast #15 41:35

2M ago41:35

41:35

Join Spencer and Steven as they chat with Pat Rondinelli from Twilio Segment. Hear about Spencer's certification adventure during a blizzard, the power of combining SaaS partners with agencies, and real-world success stories with Segment and Ragnarok. Visit our Website!Ragnarok által

1
Empowering Organisations to Effortlessly Migrate, Operate and Optimize UC in the Cloud 12:31

2M ago12:31

12:31

UC Today's Kieran Devlin speaks to John DeBaca, VP of Strategy & Business Development at Variphy. In this session, we discuss the following: The challenges organisations face in cloud migrations, including around visibility into their on-prem environments How Variphy supports partners in their cloud migrations How Variphy helps partners overcome th…

1
Enterprising Insights: Episode 34 – Earnings Season for Enterprise Applications 20:11

2M ago20:11

20:11

In this episode of Enterprising Insights, Futurum Group Enterprise Applications Research Director Keith Kirkpatrick discusses the recent quarterly earnings from several enterprise application vendors and provides his take on how their results are reflective of some of the larger trends in the marketplace. Then, as always, he addresses his Rant or R…

1
Earnings Take the Talk of the Pod Intel, Kyndryl, Commvault - Infrastructure Matters, Episode 50 30:56

2M ago30:56

30:56

In episode 50 of Infrastructure Matters, Steven Dickens and Camberley Bates discuss recent earnings reports and trends in the infrastructure sector. They focus on Amazon Web Services' (AWS) impressive growth, Commvault's strong financial performance, Intel's strategic challenges and changes, and Kyndryl's turnaround efforts. The episode also highli…

1
Unleash the Power of UCaaS & CCaaS in Your Microsoft Ecosystem 21:03

2M ago21:03

21:03

UC Today's David Dungay speaks to Benny Matityahu, VP, UC & Collaboration, AudioCodes and Gidi Adlersberg, Voca CIC Business Line Manager, AudioCodes. In this session, we discuss the following: Why are customers purchasing UCaaS and CCaaS together as part of a consolidated platform? What are the big challenges around trying to buy UCaaS and CCaaS t…

1
The Latest Big News on Microsoft Hits 3m Teams Premium Users, Avaya's New CEO, Crowdstrike Outage 36:12

2M ago36:12

36:12

Watch on YouTube. In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space. The panelists discuss a variety of hot topics in the UCaaS space, including: Microsoft hits 3 million Teams premium users Avaya's latest layoffs and new CEO Crowdstrike outage and…

1
Let's Talk Collaboration with Craig Durr - Creating Moments of Contrast: The Power of White Space 33:50

2M ago33:50

33:50

Watch on YouTube. Mark Coxon, Director of Business Development for AVISPL, discusses the concept of experiential design and the importance of focusing on impact outcomes and workflows before technology and facilities. He emphasizes the need to create experiences that allow people to communicate and collaborate effectively. Coxon shares examples of …

1
Exploring the Possibilities and Challenges of Microsoft Teams Phone 10:13

2M ago10:13

10:13

UC Today's Susie Harrison hosts Mark Herbert from Dstny for Service Providers. In this episode, we uncover: Common challenges for providers looking to use Microsoft Teams calling Why Teams calling is relatively underused The opportunities Teams calling unlocks for providers and customers Options outside of Teams…

1
Scaling Microsoft Teams Rooms for Learning Spaces with Q-SYS 12:25

3M ago12:25

12:25

UC Today's Susie Harrison hosts Vic Bhagat, Principal, Alliances & Ecosystem, Q-SYS and Kyle Spiess, Principal Lead Product Manager of Microsoft Teams Rooms at Microsoft. In this episode, we uncover: What high-impact spaces are and trends / growth in their market The key challenges and considerations in high-impact spaces How those challenges can b…

1
Krista Gets Married and Outages, Outages and more Outages - Infrastructure Matters, Episode 49 31:26

3M ago31:26

31:26

In this episode of Infrastructure Matters, hosts Camberley Bates, Steven Dickens, and Krista Case discuss various topics including Krista's recent wedding, the CrowdStrike outage, and its implications on cybersecurity, Microsoft's East Coast Azure outage, and the recent earnings reports of IBM and Google Cloud. Krista emphasizes the importance of c…

1
Enterprising Insights: Episode 33 – Salesforce Announces an LLM Benchmark for CRM 19:53

3M ago19:53

19:53

In this episode of Enterprising Insights, host Keith Kirkpatrick discusses Salesforce’s announcement on what it says is the world’s first LLM benchmark for CRM. He discusses the elements of the benchmark, why it’s important, and assesses whether the market will start to see other benchmarks from SaaS companies or third parties begin to come to mark…

1
Revolutionise Compliance with Regulatory-Grade AI Communications Intelligence 14:37

3M ago14:37

14:37

UC Today's Kieran Devlin speaks to Brandon Carl, EVP of Product Strategy at Smarsh, and Theo Hill, Senior Director of Product Management at Smarsh. In this session, we discuss the following: How Smarsh helps customers innovate while remaining compliant with AI What compliance agility means for enterprises What makes Smarsh's AI capabilities stand o…

1
Navigating Migration: How to Make Your Transition a Success 10:46

3M ago10:46

10:46

UC Today's Senior Content Editor Susie Harrison hosts Layne Hoo, CEO of Variphy, to discuss the transition from on-premise to cloud. In this video, we cover: The trends and challenges in on-premise vs. cloud The signs that your enterprise is ready to migrate Considerations in managing migration How Variphy can help ease your migration journey…

1
The Tech CEO's Perspectives on Marketing 34:43

3M ago34:43

34:43

Observe, Inc CEO, Jeremy Burton, joins CMO Advisor and Host Lisa Martin on this episode of "Marketing: Art & Science". In this conversation, Jeremy shares his CEO-level perspectives and expectations of the marketing function, as he's held several signifiant CMO and CEO roles. He also discusses just how the marketing function differs at early stage …

1
Outsourcing Skill Gaps | DevOps Dialogues: Insights & Innovations 16:09

3M ago16:09

16:09

On this episode of DevOps Dialogues: Insights & Innovations, I am joined by Guy Currier, VP & CTO of Visible Impact at The Futurum Group and Scott King, Managing Partner at Sprinter Associates for a discussion on the impacts of outsourcing skill gaps. Our conversation covers: Challenges and complexity, tech stack issues, and the impacts of skill ga…

1
CEO Chat: Is UC Dead? 8x8 CEO Says No! 15:22

3M ago15:22

15:22

In this insightful UC Today video, Dave Michels of TalkingPointz sits down with Samuel Wilson, CEO of 8x8, to delve into the rapidly evolving landscape of unified communications (UC) and contact centers (CC). With over seven years at 8x8 and a diverse background in finance, customer experience, and business strategy, Samuel provides a unique perspe…

1
CallTower Continues Global Operator Connect Expansion 11:42

3M ago11:42

11:42

UC Today's Tom Wright hosts CallTower's William Rubio. In this session, we discuss the following: CallTower's evolving Operator Connect operation How demand for Operator Connect is comparing to Direct Routing How Operator Connect providers differentiate themselvesUC Today által

1
Enterprising Insights: Episode 32 – Omnichannel Communications Reality Check 22:21

3M ago22:21

22:21

In this episode of Enterprising Insights, host Keith Kirkpatrick discusses the state of Omnichannel Communications, delving into some statistics around the current utilization of omnichannel engagement strategies and channels, discusses a survey highlighting retailers’ use of the approach and discusses the challenges that are still facing the marke…

1
Meeting No Participation Rate: Why it's so High and How to Bring it Down 12:19

3M ago12:19

12:19

UC Today's Tom Wright hosts Mike Tolliver from Vyopta. In this session, we discuss the following: Why no-participation meeting rates are on the rise How to keep the rate down How user insights can drive productive meeting culturesUC Today által

1
Navigating the Shift from Telco to Techco with Voiceflex 16:17

3M ago16:17

16:17

UC Today's Susie Harrison hosts James Arnold-Roberts, CEO at Voiceflex. In this episode, we discuss: Current trends and areas of growth in the tech market What a 'techco' is What makes a good techco The drivers behind the shift from telco to techco, and how Voiceflex is helping its customers navigate this…

1
How CIOs are Managing the Cost of DevOps | DevOps Dialogues: Insights & Innovations 15:48

3M ago15:48

15:48

On this episode of DevOps Dialogues: Insights & Innovations, I am joined by Alan Shimel, CEO and President of TechStrong Group, and Stephen Foskett, President of Tech Field Day, for a discussion on impacts of how CIOs are managing the cost of DevOps. Our conversation covers: Past, present, and future applications 24% of organizations have a desire …

1
AI News Show: Exploring Enterprise AI Adoption with Microsoft's Karuana Gatimu 37:33

3M ago37:33

37:33

UC Today host Rob Scott is joined by Co-Founder of enableUC, Kevin Kieller and Karuana Gatimu, Principal Manager for the Microsoft 365 Customer Advocacy Group at Microsoft. Discussion points: Essential considerations for AI implementation Practical AI use cases and enterprise adoption Leveraging AI for talent management AI Minute: Distinguishing us…

1
Enterprising Insights, Episode 31 – Market Insight Report Spotlights 20:35

3M ago20:35

20:35

In this episode of Enterprising Insights, host Keith Kirkpatrick discusses two Market Insight Reports that were recently published on FuturumGroup.com, focusing on Text-to-Image Generation Technology for the Enterprise, and on Customer Data Platforms. He discusses the key issues within each market, pulls out key insights from the report, and discus…

1
Crowdstrike Harnesses the Power of Generative AI to Transform the Customer and Marketing Team Experiences 35:21

3M ago35:21

35:21

On this episode of Marketing Art and Science, join Host and CMO Advisor Lisa Martin of The Futurum Group as she welcomes Jennifer Johnson, (JJ) CMO of Crowdstrike. In this engaging conversation, JJ discusses her unique journey to the CMO role, the evolution of Crowdstrike's data-driven marketing strategy, the collaborative relationship between mark…

1
Perspectives on VMware Transitions Plus NetApp and Druva - Infrastructure Matters, Episode 48 22:34

3M ago22:34

22:34

In this episode of Infrastructure Matters, hosts Kirsta Macomber and Camberley Bates walk through the current perspectives of VMware transitions (or not) plus announcement from NetApp on Cloud and Druva’s offerings. Key topics include: NetApp announced Blue XP Workload Factory aimed at automating and managing cloud workloads like SQL, Oracle, and S…

1
AI News Show - AI Assistants: Past, Present, and Future 24:54

3M ago24:54

24:54

UC Today host Rob Scott is joined by AI Expert and Co-Founder of enableUC, Kevin Kieller. In this update, we talk through the most popular AI news headlines: The history and advancement of AI assistants like Apple’s Siri, Amazon’s Alexa, and Google Assistant The integration of Natural Language Processing (NLP) and machine learning in voice assistan…

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