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111 Curiously Quick...My Worker Bee's Thoughts on AI in the Contact Center
Manage episode 449765488 series 3490007
Hello, My Curious Colleagues...! In this week’s “Curiously Quick” episode (#111) on the @My Curious Colleague podcast, I share my thoughts on AI in consumer relations and the contact center. My thoughts, albeit brief, are covered in three key areas. Listen to today’s episode for more details and in these past episodes noted here:
1. Helping the Agent—exploring Voice AI, Agent Assist, and Reason Codes (Ep. #82, Speech Analytics with CalZilla).
2. Helping the Consumer—from chatbots to virtual assistants (Ep. #95 with Joe Mazer, Michelin Tires).
3. Brand & Quality Insights—insights via sentiment analysis and trend identification (Ep. @91 with Gotham at Yogi).
Listen in to get a worker bee’s perspective on AI’s potential for smaller teams and more. 🎧
#NewPodcastEpisode #AI #ContactCenter #ConsumerRelations
118 epizódok
Manage episode 449765488 series 3490007
Hello, My Curious Colleagues...! In this week’s “Curiously Quick” episode (#111) on the @My Curious Colleague podcast, I share my thoughts on AI in consumer relations and the contact center. My thoughts, albeit brief, are covered in three key areas. Listen to today’s episode for more details and in these past episodes noted here:
1. Helping the Agent—exploring Voice AI, Agent Assist, and Reason Codes (Ep. #82, Speech Analytics with CalZilla).
2. Helping the Consumer—from chatbots to virtual assistants (Ep. #95 with Joe Mazer, Michelin Tires).
3. Brand & Quality Insights—insights via sentiment analysis and trend identification (Ep. @91 with Gotham at Yogi).
Listen in to get a worker bee’s perspective on AI’s potential for smaller teams and more. 🎧
#NewPodcastEpisode #AI #ContactCenter #ConsumerRelations
118 epizódok
همه قسمت ها
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1 117 Curious About...Retention & CX in the DTC Space w/Eli Weiss | Retention & CX Thought Leader |VP Retention Advocacy-Yotpo 23:52
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1 116 Curious about...Knowledge Management Systems in the Contact Center & its Emerging Role Today w/Vicki Brackett, Chief Knowledge Officer|Knowledgely 20:05
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1 115 Curious about...Getting to know CX industry group's (SOCAP) Board Chair Nicole Nutile a bit Better & her 2025 Vision. 20:47
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1 114 Curious about...Boosting your Lead Engagement thru Text & Chat in Higher Education w/Bill Hartford, VP of Business Development | The Connection Company 24:23
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1 113. Curious About... My "5 Musings" on Consumer Relations Past and Look Ahead w/Denise Venneri, Host & Creator | My Curious Colleague 8:46
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1 112 Curious about...Supporting Mental Health thru Mindfulness in the Contact Center for Agents w/Beryl Krinsky | Founder of B.Komplete Corporate Wellness 24:56
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1 BONUS Episode - Data & Analytics Workshop - A SOCAP Takeover w/Abe Atshan, President of NE Chapter of SOCAP 16:18
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1 110 Curious about...Guidance for Effective Packaging Artwork Review in the Consumer Relations Role 10:05
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1 109 Curious about...Product Development Concepts for the Contact Center w/Tamanna Remesh, Food Scientist & Industry Leader 23:45
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1 108 Curious about...Who you are thru Personality Assessments & Coaching w/Andrea McLean | Founder, ACM Coaching Group 23:08
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1 #107 Curious about...Getting "Green" at Work, Home & the Contact Center w/Nicole Nutile, Manager-Customer Success & Customer Experience 28:00
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1 #106 Curious about… Creating FAQs that Boost your Agent’s Confidence & Your Consumers’ Experience 15:00
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1 105. Curious about…”Supporting the Food Service side of the Business in the Contact Center” w/Vicky Cherne | Manager of Consumer Affairs and Customer Concerns at Land O'Lakes 17:00
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1 104. Curious About...On-Shoring to Blended Shoring & Everything in Between: Contact Center Operations Set-up Options w/Michael Ferrari|Chief Client Officer-Avantive Solutions 25:18
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