Rethinking Employee Experience: Lessons from The BBC and Schiphol Airport

The Josh Bersin Company

This conversation explores the concept of employee experience and its evolution from employee engagement. The case studies of the BBC and Schiphol Airport demonstrate innovative approaches to creating inspiring employee experiences. The discussion emphasizes the operational aspects of employee experience, including training, inclusion, belonging, pay, and benefits. It also introduces the concept of employee activation, where employees are empowered to make local changes to improve their work experience directly. Keywords employee experience, employee engagement, case studies, operational aspects, training, inclusion, belonging, pay, benefits, employee activation, BBC, Schiphol, T-Mobile, AirBNB, Kaiser Permanente

Takeaways

• Employee experience is a more expansive and refreshed approach compared to traditional employee engagement.
• Understanding the specific needs and experiences of different employee groups is crucial for creating inspiring employee experiences.
• Operational aspects such as training, inclusion, belonging, pay, and benefits play a significant role in employee experience.
• Employee activation empowers employees to make local changes to improve their work experience.

Sound Bites

• “Employee experience is the core mission of HR”
• “Self-directed and coach-oriented career development is a massive driver of organizational performance”
• “Be careful not to threaten employees inadvertently with AI”

Additional Resources

Employee Activation: An Essential Big Idea For 2024

Why The 4-Day Week? Because 33 Year-Olds Now Run The World.

Surprising Results From The World Happiness Report: What It Means To You