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S5: E11 Turning Complaints into Catalysts for Improving Leadership and Engagement
Manage episode 465080173 series 3337701
A tartalmat a Greg Koons and Mark Hoffman, Greg Koons, and Mark Hoffman biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Greg Koons and Mark Hoffman, Greg Koons, and Mark Hoffman vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
This episode explores the critical value of employee complaints and how they are signals of engagement, indicating areas needing attention in the workplace. Leaders are encouraged to foster a culture of two-way communication and adopt practical strategies for addressing feedback effectively.
• Understanding that complaints reveal employee engagement
• Creating a trusting culture for open dialogue
• Acknowledging and validating employee feelings
• Importance of avoiding quick fixes
• Asking open-ended questions to encourage discussion
• Focusing on future solutions rather than immediate fixes
• Committing to follow-up actions and maintaining communication
Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!
Fejezetek
1. S5: E11 Turning Complaints into Catalysts for Improving Leadership and Engagement (00:00:00)
2. Importance of Employee Complaints in Organizations (00:00:01)
3. Effective Listening and Employee Support (00:08:37)
4. Embracing Feedback for Organizational Growth (00:13:59)
63 epizódok
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