))
Financial Assistance Program
Archivált sorozatok ("Inaktív feed" status)
When?
This feed was archived on February 15, 2022 20:32 (
Why? Inaktív feed status. A szervereink huzamosabb ideig nem tudtak érvényes podcast-feedet megjeleníteni.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 308264263 series 3012075
A tartalmat a Kimberly Hummel biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Kimberly Hummel vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Financial Assistance covers the full spectrum of the Revenue Cycle.
Identifying the patients who are most in need or helping to find resources that would provide assistance to patients, and explaining health insurance benefit information are among the most common job functions of a financial advisor.
A "patient in need" is anyone who expresses a concern with being able to afford care.
Patients will undergo a screening process that consists of gathering information about income and household size to determine eligibility for assistance.
Bank statements, tax returns, and paystubs may be needed to complete an application.
Financial assistance referrals can come from Case Management, Scheduling, Pre-Access, or Point of Service Patient Access Staff.
It is preferable to resolve the patient's financial concerns prior to the day of service so they are able to focus on their treatment.
Customer Service from the billing department can also refer a patient for Financial Assistance screening.
Patients presenting to the emergency department as "self-pay" will fall into the FA workqueue.
Refer the patients to an advisor for further information.
The Amount Generally Billed (AGB) is a requirement from the IRS to conduct a lookback calculation yearly that determines the percentage of what we were reimbursed for a particular procedure. An example is a patient that received a service with a total cost of $1000, but we were reimbursed $500 by Medicare. The AGB percentage would be 50%.
The percentage varies across the different regions.
If screening has not started for a self-pay patient, we cannot collect more than the AGB percentage as a "Good Faith" deposit.
The IRS requires all Patient Access staff to know:
- That we have a financial assistance program and where to find the information
- How Financial Assistance eligibility is determined (Plain Language Summary)
- That the patient has 30 days from the start of the application to return all the required documents along with the completed application
Each area should have:
- FA tent cards at every registration desk
- A FA poster in every waiting area
- Updated Plain Language pamphlets available in multiple languages
Requirements to work as a Financial Advisor/ Financial Counselor
- Financial Advisor requires a Bachelor Degree
- Financial Advisor requires 3 years of experience in healthcare
- Strong customer service skills
You can reach Vidette @ Vidette.Owens@fmolhs.org
2 epizódok
Megosztás
