Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…
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A tartalmat a AFSA Membership and American Financial Services Association biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a AFSA Membership and American Financial Services Association vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
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AFSA Extra Credit Podcast
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A tartalmat a AFSA Membership and American Financial Services Association biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a AFSA Membership and American Financial Services Association vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
The AFSA Extra Credit Podcast is a quick take on the consumer credit industry from the professionals who work in it every day.
…
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78 epizódok
Megosztás
Mind megjelölése nem lejátszottként
Manage series 3377521
A tartalmat a AFSA Membership and American Financial Services Association biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a AFSA Membership and American Financial Services Association vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
The AFSA Extra Credit Podcast is a quick take on the consumer credit industry from the professionals who work in it every day.
…
continue reading
78 epizódok
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In this episode of the AFSA Extra Credit Podcast, host Dan Bucherer chats with the Presidents of the AFSA Education Foundation EDGE and Leadership Development programs. Sandena Peterson, Chris Reyes and Alan Noel share their perspectives on the importance of both THE EDGE and Leadership Development Program as well as some of the things they’ve learned. They also share some of the highlights of being elected President by their peers. The 2025 EDGE program will be held at Mercer University in Atlanta, June 22-27. The 2025 Leadership Development Program will be held from August 9-16 at the Rizzo Conference Center near UNC in Chapel Hill, North Carolina. Registration for both programs is open now. To register and learn more, visit afsaef.org/ leadership. Speakers Sandena Peterson , Security Finance, THE EDGE (Education, Development, Growth, and Enrichment) Year 1 President. Chris Reyes , Brundage Management/Sun Loan THE EDGE Year 2 President. Alan Noel, Mariner Finance, UNC Leadership Development Program President. Host Dan Bucherer , Sr. Dr. Member Services & Engagement, AFSA ------------------------------ Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on LinkedIn. The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us. Click to listen or find the AFSA Extra Credit Podcast anywhere you get your podcasts.…
In this episode of the AFSA Extra Credit Podcast, host Dan Bucherer chats with Brian Koprowski, CEO of DataScan, which works with finance companies on wholesale financing and inventory risk management across the entire loan lifecycle. See that title? Kind of right in the wheelhouse. Brian and Dan touch on how the commercial lending landscape has evolved, some of the challenges associated traditional lending models and the value that integrated systems can provide. They also talk briefly about the role of AI, proactive risk management with predictive analytics and how to strengthen dealer relationships alongside those of the consumer. Speaker Brian Koprowski, CEO, DataScan Host Dan Bucherer, Sr. Dr. Member Services & Engagement, AFSA ------------------------------ Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us. Click to listen or find the AFSA Extra Credit Podcast anywhere you get your podcasts.…
It's been a minute, but the AFSA Extra Credit Podcast is back for 2025 with fresh takes, knowledgeable experts and crucial conversations on the consumer credit industry. In our first conversation of the year, Dan Bucherer chats with Bryan Chance and Katie Johar of Ernst & Young (EY) and Eva Kellershof of NETSOL on the evolving vehicle purchasing landscape and the direct-to-consumer (DTC) model. Brian and Katie take a deep dive into the impacts of the DTC model, what it could mean for business, the importance of a seamless customer journey and how the model can (and crucially, might not) deliver. Eva talks about the crucial role that dealerships play in the vehicle purchase process and shares some cautionary observations and lessons learned from the European perspective. And, because it seems like they're involved with everything, our panel touches on AI and EVs. Special thanks to NETSOL for sponsoring this conversation. Learn more at https://netsoltech.com . Guests Bryan Chance , Global Client Service Partner, Global Connected Tech & Urban Mobility Leader, EY Katie Johar, Americas Automotive, Captive, and Equipment Finance Leader, EY Eva Kellershof, VP Sales North America and Europe, NETSOL Host Dan Bucherer , Senior Director, Member Services & Engagement, AFSA ------------------------------ Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us. Click to listen or find the AFSA Extra Credit Podcast anywhere you get your podcasts.…
In this episode of the AFSA Extra Credit Podcast, we’re chatting with Steve Murphy, Director of Marketing with PayNearMe, who you may know as the sponsor of the puppies at AFSA conferences. Did you also know they do payments? Technology and the payments industry is moving so quickly that it’s important to sit down and take an overview of the state of play every now and again. Steve and I talk about how customers are using payments technology, what their expectations are and how regulatory considerations are making things more complicated. We also take a bit of a detour to chat about AI and cover some of the things that lenders need to consider when they’re shopping around for payment platforms in 2024. PayNearMe Buyer's Guide: Choosing Your Next Payments Provider ---------- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us. Click to listen or find the AFSA Extra Credit Podcast anywhere you listen.…
In this episode of the AFSA Extra Credit Podcast, we’re joined by Dustin Wesner, Vice President of Product Management with Odessa. With more than 25 years of auto experience, Dustin knows a thing or two about contracting and works closely with Odessa clients to joins us to share his best practices for contracting in 2024 and how lenders can alleviate bottlenecks and level up the customer purchase journey. Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us. Click to listen or find the AFSA Extra Credit Podcast anywhere you listen.…
In this episode of the AFSA Extra Credit Podcast, we’re joined by David Ralstin, Vice President, Chief Information Security Officer for Allied Solutions. His role provides governance, accountability, and trusted advisory services for technology risk management and information security controls at Allied. Artificial intelligence has been around as a technology since the 1950's, and its most recent development with generative AI (GenAI) tools like ChatGPT, Gemini, and Copilot have thrust decades of research into the spotlight. Just like any tool, attackers can and have been using GenAI tools to enhance their operations to great effect. But security professionals can also leverage GenAI for their own benefit. The cat and mouse game continues with a new tool. Who will win? Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us.…
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Suzi Straffon , Director, Finance Company Markets with Allied Solutions Suzi has had a successful career because of her tenacity and importance she places on learning, particularly from her mentors. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who her influences are, and touches on the importance of having a mentor. ------- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Rochelle McClanahan , Chief Financial Officer/Compliance Officer with Brundage Management/Sun Loan. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and touches on the importance of having a mentor.…
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Lisa Verdun , Senior Fraud Consultant with Point Predictive. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and where she sees the industry in the next decade.…
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Ginger Herring, President & CEO of 1st Franklin Financial. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and where she sees the industry in the next decade.…
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Darcy Locke , Vice President, Head of Consumer Finance Sales with ACI Worldwide. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and where she sees the industry in the next decade. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Mara McNeill, President & CEO of Toyota Financial Savings Bank. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and about her three careers - military, legal and then financial services - have shaped her views. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Marguerite Watanabe, President, Connections Insights. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and the importance of knowing your value. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Kristin Miller , SVP, General Counsel & Compliance Officer with Global Lending Services. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who are influences are, and the responsibility she feels she has to help the next generation of female leaders. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. Our first episode features Tanya Sanders , Head of Wells Fargo Auto. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who are influences are, and the responsibility she feels she has to help the next generation of female leaders. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
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