Across The Street, Across The Country podcast

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Business DKI Canada

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A tartalmat a DKI Canada biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a DKI Canada vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.

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The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

6 napja22:42

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22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

Across The Street, Across The Country

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A tartalmat a DKI Canada biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a DKI Canada vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.

Across the Street, Across the Country, is a newsmagazine show about DKI Canada issues and its members - and not just what they do on the job, but who they are when they're not on the job!

… continue reading

70 epizódok

#Business #DKI Canada

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Across The Street, Across The Country

updated 5 napja

Megosztás

Sorozat kép•Feed

A tartalmat a DKI Canada biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a DKI Canada vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.

Across the Street, Across the Country, is a newsmagazine show about DKI Canada issues and its members - and not just what they do on the job, but who they are when they're not on the job!

… continue reading

70 epizódok

#Business #DKI Canada

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“Season 4, Episode 4 – Giroux, Thomas and Howes on how to ‘Own It!’” 30:14

5 napja30:14

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30:14

There’ve been some new faces in the DKI family, recently. Well, not “new” per se. But they’re new in their new roles - as location owners! JP Giroux spent time in DKI head office, before landing as the owner of DKI - Kingston. Neil Thomas was an integral part of DKI - Winnipeg. But he’s now fully in charge of the Manitoba location. Mike Howes is no stranger to being an owner, with DKI locations in Alberta. He’s also no stranger to Saskatchewan, where he grew up. And now he’s the owner of DKI - Regina. And speaking of “landing,” we take a fanciful flight aboard, ahem, “Virtual Airlines Canada” to visit these three forward-thinking entrepreneurs. Okay, it’s a fun, make-believe flight. But the conversations in which they share why they made their respective leaps are very real. Music for this episode is Running Wild and Coming Up by Close Kicks.…

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“Season 4, Episode 3 – House Sweet Home” 25:47

5 weeks25:47

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25:47

DKI Canada has long been a big supporter of Ronald McDonald House Charities. But members from coast to coast go well beyond just fundraising – (in the thousands and thousands of dollars, by the way!) – for the charity. They roll up their sleeves – literally - don a hairnet, gloves and apron and get to work as part of RMHC’s Meals From The Heart. DKI Canada Business Development Manager Ira Brenton tells us what his recent experience in this very special kitchen was like. Melissa DeMers, RMHC Toronto’s Director of Development, joins us from this special kitchen to explain why volunteers like Ira are so integral to this program – and what it means to the families it serves. And Matt Holmwood, president and GM of DKI – Miller, tells us how he defines home. Music for this episode is by Cassie Noble, Close Kicks and Graham Lindsey.…

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“Season 4– Episode 2 – Meinig’s Mission to Master a 24-hour Ski Marathon” 26:00

8 weeks26:00

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26:00

It’s the first interview we’ve conducted with a guest in ski boots. And hats off – (or toques off, eh) – to Michael Meinig. The office manager with DKI - Bravo in B.C. slowed his stride (but only slightly) while training for a solo, 24-hour cross-country ski marathon in support of The Kootenay Christian Academy. He explains what inspired him to go without sleep for that stretch – and how it’ll make turning 60 extra special. Sometimes you have to meet potential employees on their turf – literally. DKI - Pro Pacific’s Chenoa Findlay tells us why she’s confident her booth at a recent hiring fair in Victoria will bear fruit. And Hannah Holmwood of DKI Head Office tells us how she defines home – for her and her beloved beagle/foxhound cross. Music for this episode is Ghost Stories by Looking For Heather and Move on, Grow by Cassie Noble.…

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“Season 4 – Episode 1 - Fatema Finds Her Calling in Finance” 24:59

10 weeks24:59

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24:59

Every team depends on dedicated teammates, playing both ends of the ice – together - to ensure a win. But before that can happen, that team needs a strong and motivating leader. Fatema Hardwarewala is DKI’s expert in budget planning. But she’s also an inspiring leader to the members of her finance team. She shares her story, and what it takes to be a good coach in a game that is as much about people as it is spreadsheets and numbers. We also catch up with Lucas Howes of DKI - Sparklean on an Alberta golf course. Wait, what? A golf course? In the dead of winter? In Alberta? And Hilary Spencer, DKI Canada’s HR coordinator, tells us what home means to her. Music for this episode is Small Town, Big Dreams by Close Kicks and Build A Home by Cassie Noble.…

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“Season 3, Episode 24 – The Year That Was” 29:29

11 weeks29:29

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29:29

Who knew there’d still be so many wonderful stories to share, three years later? Well, we did. Because DKI, Canada’s leader in property restoration is, at its core, about people – and how DKI members care about, and for, people. And people have always been a source of great stories. Now a tradition, this end-of-year episode features some of the highlights of episodes in 2024. It includes emotional on-site accounts from the aftermath of massive wildfires in Alberta and major snowstorms in Cape Breton, to the restoration of antique saddles and even a charity climb up the CN Tower. And there’s no doubt we’ll be back 12 months from now, looking back on more great stories from 2025. Music from this episode is Always Be Alright and Coming Up by Close Kicks.…

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“Season 3, Episode 23 - A Close Kicks Christmas” 18:53

15 weeks18:53

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18:53

You’ve heard his name mentioned in each and every one of our near-100 episodes over the past three seasons. Darryl James. In this special Holiday Season episode, we sit down for a one-on-one with the bass player with internationally-acclaimed The Strumbellas, and the creative force behind Close Kicks, Darryl’s solo project that contributes our show’s music. We managed to catch Darryl between concert performances – and on a short break from renovations to his home. Don’t worry. Darryl pulled down his dust mask so that you can better listen to him expound on what drives his creativity. (And how swinging a hammer helps fuel that creativity). Music for this episode is The House We Built, Fix It For You, Coming Up, You Made It Home and Closer To You – all by, yup, Close Kicks.…

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“Season 3, Episode 22 – DeFoa Reviews Disaster Recovery Manager College Course 23:29

17 weeks23:29

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23:29

It’s one thing to hear a college administrator extol the virtues of a new course for those looking to enter the restoration industry, or upgrade their existing industry skills. And we did in Episode 6 this season, via John McNeil of Humber College, as well as DKI’s VP of Business Development Adam Tzarik – the latter, along with David Goetz, DKI VP Essential Services, played no small role in helping develop the innovative course. But...what would an actual student, who completed the 14-week course, say? Josh DeFoa provides us with a first-hand, student-perspective review. Your Team is a new feature that introduces you to the some of the DKI head office people who make DKI the champion of the industry. We meet members of Team RED. And Neil Thomas provides us with a tip for homeowners bracing themselves for – brrrr – the winter season. Music for this episode is Coming Up by Close Kicks and Medicine by Cassie Noble…

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“Season 3, Episode 21 – DKI’s Douglas Bros Dish Out Diet Guidance” 21:27

18 weeks21:27

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21:27

Food as Fuel. It takes the right kind, and the right amount, for DKI’s teams to do the hard work of property restoration – which often demands long hours. Matt, Kyle and Ryan Douglas know this, and live by it. (Hey, when the brothers and owner/operators of DKI - CRCS aren’t on the job, there’s a good chance they’re participating in, or leading, a cycling tour for charity). And they want to ensure their teams also have the tools and knowledge to stay fit, and eat right. We sit in on a wellness seminar they hosted, which included a presentation by professional nutritionist Hilary Askew, at their brand new state-of-the-arts headquarters – which, yup, also includes a state-of-the-art gym for its staff. Music for this episode is “You’ll Find Me” and “Hard Truth” by Close Kicks.…

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"Season 3 - Episode 20 - Worth the Weight" 28:17

20 weeks28:17

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28:17

Hey, who among us isn’t carrying a few extra pounds? That's why Matt Holmwood knew he’d have plenty of participants (including himself) when he set up a workplace weight loss challenge. To make it even more motivating, Matt, the president and general manager of DKI – Miller, turned it into a fundraiser for Ronald McDonald House Charities Canada. He tells us how the challenge works – and how the two weight-loss winners will be determined in December. You’d think he’d want a bit of a breather between assuming ownership of DKI locations, but when an opportunity arose in Mississauga for Nathan Hughes to expand – only a few short months after her took ownership of DKI – Al-Care in Waterdown – he seized it. He explains what went into the decision for a quick expansion. We're also introducing a new segment. “Your Team” is about your DKI teammates, who you may not know all that well, but whose roles are integral to DKI being Canada’s champion in property restoration. Music for this episode is “Move On Grow,” by Cassie Noble, and “Dance With Ya,” by Close Kicks.…

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“Season 3, Episode 19 – Nordyke’s Advice For Those To His North” 36:25

23 weeks36:25

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36:25

Chris Nordyke has spent his career in sales, training, coaching, and consulting – most of it with an emphasis on the property restoration industry, where he also worked. The Oregon-based entrepreneur and his Floodlight Consulting Group co-founder and podcast co-host, Brandon Reece, will be the featured speakers at DKI Inspire in November. In this special episode, Chris joins us for a one-on-one conversation about all things restoration: what he’s learned, what he teaches, where the industry is headed, and why it's a great business - no matter which side of the border you’re on. Dwayne Harpell of DKI - RCCN tells us what home means to him, especially since settling down in his new province. Music for this episode is “Build a Home” by Cassie Noble, along with “This is Everything” and “Fix it For You” by Close Kicks.…

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“Season 3, Episode 17 – Lights. Camera. Restoration!” 24:50

24 weeks24:50

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24:50

DKI - Rocky Cross Construction owner, Jason Daniels, doesn’t have aspirations of hob-knobbing with Hollywood’s glitterati, but he was more than willing to lend his on-camera skills for a professional video that will do much to help homeowners mitigate the effects of the next major weather disaster. Jason tells us why he travelled to Toronto from his home base in Alberta for the project, and why the insurer that’s producing the video recruited him. The Institute for Catastrophic Loss Reduction shares the insurance company's (and Jason’s) goal. The non-profit organization does this by dealing directly with home builders, introducing them to ways to lessen the impact of major winds, hail, floods and fires. The ICLR’s Glenn McGillivray tells us of his organization’s challenges – and successes. And DKI Canada’s Director of Human Resources, Alex Defoa, shares what home means to her. Music for this episode is "Long Way From Home" and "Running Wild" by Close Kicks.…

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“Season 3, Episode 18 – The Chief” 27:28

27 weeks27:28

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27:28

October is Fire Prevention Month and we’re honouring the job that is so much more than simply holding hoses, climbing ladders and entering burning buildings. We sit down for a candid, wide-ranging conversation with Bryan Burbidge, Fire Chief for the City of Richmond Hill, Ontario. The 35-year veteran of fire service tells us how the job of fire fighting – and those who do it – have evolved over the years. One constant, though: it’s always been a career fraught with the prospect of trauma and hardship, which the chief discusses with open honesty. But also, he offers hope and promise! (The chief shares some great take-away tips on fire prevention, too!). Kate Battler is one of DKI Canada’s new and welcome recruits. How did the Director of Performance and Compliance get here? She tells how in the return of our feature, “How I came to DKI.” And we’ve got another tip for you, courtesy of John Soto of DKI - Pro Pacific. Them music for this episode is "Ghost Stories" by Looking For Heather and "Brave" by Cassie Noble.…

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“Season 3, Episode 16 - Touching Down in Hawkesbury” 24:34

28 weeks24:34

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24:34

Ryan Thelwell spent more than 10 years catching hundreds of passes, running thousands of yards and scoring dozens of touchdowns. Today, the former CFL star is channelling many of those skills that come from a storied pro football career and two Grey Cups – the perseverance, hard-work, and team-first attitude – as a leader in the property restoration industry. Thelwell’s new playing field is in Hawkesbury as president of DKI - Thelwell. We head to the Eastern Ontario town to meet up with the former wide receiver with the wide (and totally disarming) smile. Ryan tells us how transitioning to his new role from a successful career with the team at DKI - RCCN in Calgary required some close studying of the playbook. But the touchdowns are already coming quickly for the London, Ontario native – (and member of that city’s Sports Hall of Fame) – who’ll tell you his favourite teammates have always been his wife and four children. Music for this episode is “The House We Built” and “You Made it Home” by Close Kicks.…

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Season 3, Episode 17 – Trailer 1:47

28 weeks1:47

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1:47

A teaser for Episode 17 of Season 3

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“Season 3, Episode 15 – McGregor’s Power to Empower Her – and Him” 24:58

32 weeks24:58

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24:58

Jeanne McGregor is, by all accounts, a veteran of the restoration industry, and a nurturing leader who’s revered – and not just within her ranks of DKI - Con-tech, but across the country. It’s why she was recently honoured with DKI Canada’s first-ever “EmpowerHer” Leadership Award. Jeanne tells us what that climb, over several decades, to such esteemed status was like. It wasn’t always easy, she admits, in an industry that was – and still is, though to a much lesser degree – dominated by men. In so many ways, Jasper, Alberta is Canada’s town, beloved by the millions of people nationwide who’ve visited it. When recent wildfires destroyed a third of the buildings, the pain and sorrow was felt from coast to coast. Mike Howes, president of DKI - Sparklean, describes the impact of this devastation and how his team is working towards restoring the historic community. And in our continuing series, “What Home Means to Me” we hear from Lindsay Sereda of DKI - SDS in Saskatoon. Music for this episode is Medicine by Cassie Noble, and Ghost Stories by Looking For Heather.…

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