The Correspondent is the community banker’s go-to source for community banking content and resources. Browse podcast episodes featuring trusted voices, on topics that matter for your institution.
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Welcome to The Cat Conversation with KJ, Your Kitty Correspondent! Each episode we help cat people like you understand your cats better so you can have a better relationship with your cat! Watch KJ on Pet Pals TV, a nationally syndicated pet show where KJ shares positive stories about cats! Subscribe to KJ TODAY, your YouTube channel for the positive vibes of pop culture, people to know and pets! Follow KJ on your favorite social media platform: kjonsocial.com
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Asian journalists analyze the US election: how gender, race issues and media coverage differ
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Hear veteran broadcast journalist Karen Koh in discussion with Chinese foreign correspondent Dr Rose Luqiu and Hong Kong-born international broadcast journalist Laura Westbrook on the upcoming US election, from an Asian perspective: what is being discussed on Chinese social media and in state media, how "third culture" people view the attacks on Ka…
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Participation Loans, and How They Can Help Your Loan Portfolio
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Changes in interest rates, regulations, and consumer preferences can make community bank lending a challenge. One tool to manage a bank’s loan portfolio is to utilize participation loans—something with which ICBB is well acquainted and ready to help. In this episode, host Madison Caplinger discusses participation lending with chief lending officer …
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Wynton Marsalis: talking jazz, education, China, culture, technology and beyond
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Grammy and Pulitzer-prize winning trumpeter, composer and band leader Wynton Marsalis has this month toured with his Lincoln Jazz Centre Orchestra through Shanghai, Beijing, Shenzhen and Hong Kong dropped by for a QandA at the FCC with Robin Ewing, director of the Journalism Masters program at Hong Kong Baptist University and presenter of the RTHK3…
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Architect I.M. Pei, the Bank of China, Hong Kong and a global legacy: John Batten
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Author, broadcaster and art critic John Batten discusses the life and legacy of architect IM Pei with Karen Koh, based on his published article in the latest FCC magazine "A Life in Architecture". Hear the history and symbolic post-colonial importance of the design of the Bank of China building, wrongly characterized as "a knife pointed towards Chi…
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Funny Cat Behaviors Explained!
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Is your cat a funny little weirdo? Join KJ, Your Kitty Correspondent and special guest, Dr. Rachel Geller, a certified humane education specialist and cat behavior expert for this funny and informative conversation about our cats' strangest behaviors! The Cat Conversation is a show that entertains, educates and empowers cat lovers! Laugh, learn and…
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In this Q3 market update episode, host Madison Caplinger discusses recent interest rate moves by the Federal Reserve, upcoming regulatory changes, and more with ICBB CFO Eli Barber, chief lending officer Brandon Feltner, and Scott Kimel from FNBB Capital Markets. Helpful Links: Contact Scott Kimel: skimel@bankers-bank.com ICBB Participation Loans: …
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Why should you adopt a black cat? Expert Layla Morgan Wilde and I talked on Pet Pals TV about the benefits of having your own house panther! We also surprise you with some truths about the myths and mysteries surrounding black cats including WHY they are good luck! 🐈⬛🖤 #blackcatawarenessmonth #adoptacat #cats #kittycorrespondent #blackcats…
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Community Bank Legislative Update
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In light of the upcoming presidential election, policy is a hot topic in the news and in the minds of bankers. Part of the value our state bankers’ associations provide is legislative advocacy. In this episode, ICBB CEO Derek Hetherington and Ballard Cassady, CEO of the Kentucky Bankers Association, discuss upcoming legislation that will affect com…
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Selina Cheng: Hong Kong journalists under attack, fighting back and what happens next
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Selina Cheng, chair of the Hong Kong Journalists' Association discusses the revelations of a campaign to intimidate journalists and their families by self-described "patriots" in what appears to be a coordinated campaign, how the Hong Kong government and tech companies Meta and Wikimedia have responded, and how the HKJA is helping journalists fight…
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Developing an AI Policy at Your Bank
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The use of AI is on the rise across industries, and community bankers must decide if and how they are going to incorporate it into their operations. But how do they ensure safety and compliance in all its uses? In this episode, host Madison Caplinger discusses with Milton Bartley, CEO of ImageQuest, how to develop an AI Policy at your bank. Helpful…
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Hear the FCC statement published on August 29th upon the trial and conviction of Hong Kong journalists Chung Pui-kuen and Patrick Lam for their roles in reporting, editing and publishing interviews, features and opinion pieces. Of the 17 articles the court considered, many had been taken down and only five remained active at the time of their arres…
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Guidance for Grieving Pet Lovers: A special episode of The Cat Conversation
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Guidance for Grieving Pet Lovers: A special episode of The Cat Conversation Recorded in front of a studio audience at the Smitten Kitten Cat Cafe I highly recommend you watch this episode here on Youtube. The cats with us creating such a loving experience for the conversation. You're invited to the latest episode of "The Cat Conversation" podcast, …
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SWAPs: A Community Bank’s Guide
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Interest rate SWAPs are a loan pricing tool often used by large financial institutions to manage their interest rate risk and offer customers long-term, fixed rate loans. But how do they work, and what opportunities do they represent for community banks? Madison discusses these questions with CEO Derek Hetherington and CFO Eli Barber. Helpful Links…
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Britt Clennett: covering Ukraine and Gaza wars, mental health and social media self-defence
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Britt Clennett is a correspondent for US broadcaster ABC News, based in Hong Kong and has spent the past 10 years covering stories in Hong Kong, mainland China and most recently Ukraine and Gaza. In this conversation she discusses her feature article 'Staying Human' in which she looks at the challenges to journalistic impartiality, finding humanity…
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Full interview! You saw a clip of Patty Spitler from Pet Pals TV with us on our live recording of The Cat Conversation last week. Now see the full interview as we recap ARPO's Whiskey and Whiskers! Patty is so passionate about supporting the animal welfare community and I am so grateful to have her support of all that I do with the cat community! #…
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Whiskey and Whiskers Recap: A Purr-fect Event
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Join me on the latest episode of the Cat Conversation podcast where we celebrate amazing pet lovers and whiskey lovers who supported us at Whiskey and Whiskers event! 🥃🐾 Listen to heartwarming stories of fostering, pet loss, and the impact of grief on pet lovers. Plus, meet adorable kittens and learn how you can help ARPO in their mission to rescue…
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In this quarterly market update episode, Eli Barber, chief finance officer at ICBB; Brandon Feltner, chief lending officer at ICBB; and Scott Kimel from FNBB Capital Markets discuss the state of community banking, the economy, and capital markets, as well as recurring issues like the interest rate environment, liquidity, and inflation trends. Conta…
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New FDIC Logo Rules and Other Compliance Concerns
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Community bankers consistently name changing regulatory requirements as a top challenge in today’s climate. Managing compliance risk can be an expensive and difficult component of the life of a community bank. In this episode, host Madison Caplinger engages Charles LeFevre, principal consultant at Stanford Hill, instructor at the ABA’s Bank Marketi…
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Saving Cats One Behavior at a Time with Dr. Rachel Geller
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In this episode, I had the pleasure of chatting with Dr. Rachel Geller, a certified humane education specialist and cat behavior expert. She shares some incredible insights on how to understand and help our feline friends better. Here are three key takeaways from our conversation: Surrender Prevention: Dr. Geller shares her passion for keeping cats…
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Protecting Customers from Fraud in the Age of AI
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Fraud attempts are on the rise, with consumers reportedly losing more than $10 billion to fraud in 2023. Artificial intelligence can make these attempts more sophisticated and harder to identify. So how can community bankers protect their customers from the devastating effects of fraud? Listen as host Madison Caplinger and Scott Augenbaum, retired …
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In conversation: New York Times executive editor, Joe Kahn
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An in-depth discussion between FCC president Lee Williamson and Joe Kahn, two-time Pulitzer Prize winner, former China correspondent for the Wall Street Journal and executive editor of the New York Times since 2022. Kahn discusses how the NYT coverage of Hong Kong and mainland China has changed, and how it reflects the changing environment of local…
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Preserving Community Banking: the 50th Anniversary of the CBAO
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The mission of ICBB has always been to protect, promote, and support the community banking model. The Community Bankers Association of Ohio has a similar mission, and they just celebrated their 50th anniversary. To celebrate with them, Madison Caplinger and Derek Hetherington to discuss with Aza Bittinger, president of the CBAO, the evolution of th…
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Stephen Roach on the future of Hong Kong: "an audacious wake-up call"
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Stephen Roach, former Wall Street chief economist and Hong Kong-based chair of Morgan Stanley Asia, caused controversy earlier this year with the publishing of an opinion piece headlined "It pains me to say Hong Kong is over." His case reflected three considerations - the tight economic linkages between Hong Kong and a faltering mainland Chinese ec…
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Safe Cat, Happy Cat: The Cat Conversation at Smitten Kitten Cat Cafe
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The cats were the stars! It's an all new episode of The Cat Conversation podcast! Recorded live at the Smitten Kitten Cat Cafe in Fishers, there are plenty of adorable moments and laughs as discussed the importance of creating a safe environment for our feline friends. We delved into the challenges of introducing a new kitten to older cats and shar…
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Building Tomorrow's Lenders | LIVE from 2024 Annual Credit Conference
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This episode comes live from our 2024 annual credit conference on May 9, 2024. How can we build tomorrow’s lenders and preserve the future of community banking? Host Madison Caplinger discusses this topic with a panel including Maggie Abney, director of Eastern Kentucky University’s Evans Banking and Financial Services program; Jamie Beaulieu, seni…
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From fur balls to "my precious" - enjoy this unexpected and hilarious story from Andy Serkis himself on creating Gollum's voice! Being Your Kitty Correspondent, KJ couldn't believe what she was hearing and you won't either! From the inspiration drawn from his cat's furball coughing to the emotional depth behind the character's voice, Andy shares ex…
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Turning Your Bank Into a Brand
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What is a brand? And how does a community bank build one that resonates with their customers and stands the test of time? Host Madison Caplinger and Amber Farley, partner at Financial Marketing Solutions in Nashville, discussed this topic. Amber is a faculty member for the Stonier Graduate School of Banking, ABA Banking Marketing School, and a high…
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FCC Conference preview: David Pierson; Kathleen Magramo; Chris Yeung
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Laura Westbrook and Aaron Busch present this special episode for the return of the FCC Hong Kong journalism conference. Hear from David Pierson (New York Times) about the challenges of covering Beijing's foreign policy and China's geopolitics from Hong Kong; Kathleen Magramo (CNN) on the lessons she learned in her first year of journalism in 2019, …
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Reducing Stress for Cats: A Conversation with An Integrative Veterinarian
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In this episode of The Cat Conversation, KJ, Your Kitty Correspondent and integrative veterinarian Dr. Natalie Olden-Stahl discuss the common causes of stress in cats, subtle signs of stress to watch for, and ways to help your feline friend feel more at ease. Dr. O shares valuable insights on how to create a stress-free environment for your cat, in…
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In the first market update episode of 2024, host Madison Caplinger discusses events and trends of the first quarter with Brandon Feltner, chief lending officer at ICBB; Eli Barber, chief finance officer at ICBB; and Scott Kimel from FNBB/ICBB Capital Markets. Listen here, or wherever you get your podcasts. Helpful Links Register for our Credit Conf…
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Talking sports, Olympics journalism and photography: Peter Parks and Josh Ball
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Christina Pantin presents an episode talking about the other great Olympics competition: to get the best photo, the best story, the best quote. Josh Ball is News Editor, Sport & Racing for the South China Morning Post and has covered previous Olympics and major international sports events both as a desk editor and frontline reporter for the past 25…
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Evaluating Borrowers’ Ability to Survive Economic Hardship | Credit Conference Preview
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Our upcoming annual credit conference, “Breaking Barriers: Adapt, Evolve, Overcome,” will feature insights from experts in credit and lending. One of those experts, Dev Strischek of Devon Risk Advisory Group, joined the podcast to discuss his presentation topic: “Evaluating a Borrower’s Ability to Survive Inflation and Recession.” Listen here, or w…
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In this heartwarming episode of The Cat Conversation, KJ sits down with the talented Valerie Bertinelli. Valerie, who just released a new cook book shares her joy of cooking in a kitchen full of cats and also touches on how grieving a special cat led her to fostering, an experience that changed her life. Join in on the fun and insightful discussion…
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Community Cats and Collaboration: The Heart of Indy Neighborhood Cats
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Welcome to The Cat Conversation with KJ, Your Kitty Correspondent! Each episode we help cat people like you understand your cats better so you can have a better relationship with your cat! Watch KJ on Pet Pals TV, a nationally syndicated pet show where KJ shares positive stories about cats! Subscribe to KJ TODAY, your YouTube channel for the positi…
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Leading Through Innovation
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To wrap up Women in Banking Month, this episode of The Correspondent features the ABA’s Most Powerful Women in Banking for 2023. Jill Castilla has been a prominent figure in community banking nationally since working with Mark Cuban in 2020 to help her customers at Citizens Bank of Edmond in Edmond, Oklahoma. She has since founded an online bank fo…
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#IWD International Women's Day : the Stories Women Journalists Tell
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Hear three senior journalists discuss the big issues for women in journalism upon International Women's Day. How have attitudes changed for women in newsrooms across southeast Asia, what are the biggest challenges they face, what is the future of journalism, and what do they have to say to the upcoming generations of women entering the profession? …
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Starting a Woman-Owned De Novo & How Community Banks Can Better Serve Women
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March is Women’s History Month, and at ICBB, we’ve declared it women in banking month. This month’s episodes of The Correspondent will highlight women who are making waves in banking. In this episode, host Madison Caplinger has a conversation with Ilaria Rawlins and Lisa Berger, part of the team founding Fortuna Bank: Ohio’s first woman-owned bank …
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Journalism, Article 23 and Hong Kong: Ronson Chan, Regina Ip and Simon Young
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Hear the submission made by the board of the Foreign Correspondents' Club of Hong Kong to the government over the proposed Article 23 security legislation, as well as the panel discussion on its implications for journalism featuring Ronson Chan (chair, Hong Kong Journalists' Assoc), Regina Ip (politician, member of LegCo) and Professor Simon Young …
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Should Community Banks Invest in Social Media?
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Many community banks express hesitation about embracing social media, citing compliance concerns, resources, reputational risk, and more. But for some community banks, the benefits have far outweighed the risk. For example, Paducah Bank in Paducah, Kentucky, was an early adopter of social media marketing and has gained attention from The Financial …
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GenZ journalists on OSINT, social media, changing news habits; FCC history and Allen Youngblood on jazz in Hong Kong
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FCC journalist member governor Zela Chin speaks with 2024 Claire Hollingworth Fellows Mithil Aggarwal and Aruzhan Zeinulla discuss their journey into journalism, how GenZ media habits are changing the media landscape and thoughts on the future. Christina Pantin looks at the various incarnations of the FCC from its beginnings in 1949 Shanghai, its H…
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Competing with Fintechs as a Community Bank
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Community banks aren’t just competing with other banks for deposits, but with fintechs, neobanks, and other non-bank challengers. How can a community bank remain competitive with limited resources in such a rapidly changing environment? Maybe it’s not the platform, but the product. In this episode, Ron Shevlin, chief research officer at Cornerstone…
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Financial Wellness for Bank Employees: MEAP Plans
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Providing for the financial wellness of staff is an important retention and recruitment tool for community banks. Navigating retirement savings offerings can be so complex and costly that it seems out of reach. However, ICBB is partnering with Lincoln Financial and Envisage Wealth Advisors to offer community banks a solution called a MEAP Plan. Thi…
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Strategic Planning: A Proactive Approach
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January is Financial Wellness Month, and financial wellness for community banks starts with strategic planning. But how can you get more out of your strategic planning process than just checking a box for the regulators? CEO Derek Hetherington, who solidified a proactive approach to strategic planning at ICBB after becoming CEO in 2020; and CFO Eli…
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In the final episode of 2023, Madison Caplinger is joined by chief credit officer Stephanie Oerther, CEO and president Derek Hetherington, and Scott Kimel from our partners at FNBB Capital Markets to discuss the trends of Q3 and the outlook for Q4 of 2023.Independent Correspondent Bankers' Bank által
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Recruiting New Talent for Your Community Bank
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Talent acquisition and retention have recently been a challenge for organizations across all industries, and uniquely so for community banks. How can community banks attract and keep young, entry-level talent? Maggie Abney, director of the Evans Banking & Financial Services program at Eastern Kentucky University, and Britney Leach, human resources …
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The FedNow Question: from Decision to Implementation
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Since the launch of the Federal Reserve’s FedNow instant payments rail, the topic of faster payments has been front and center on bankers’ radars. Some institutions have enthusiastically embraced it, while others have taken a more cautious approach. In this episode, Madison joins ICBB chief operations officer Becky Sisco, product development specia…
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An Award-Winning Approach to Agriculture Lending
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Our friends and customers and Richwood Bank in Richwood, Ohio recently received national recognitiont as one of the Independent Community Bankers’ Association’s Top Agriculture Lenders for 2023. Chief operations officer Brian Gehres and senior agriculture lender Kent Kramer share some of their expertise on the unique technical aspects of agricultur…
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Secondary Market Mortgage Lending for a Tough Housing Market
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September in National Mortgage Professionals Month, and we’re taking the month to celebrate and empower community bank mortgage professionals. The current rate and economic environment present significant challenges to mortgage professionals. In this episode of the Correspondent, we're joined by ICBB's Missy Harrod, assistant vice president of mort…
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Fraud & Suspicious Activity Reporting: A BOOM Preview
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ICBB's annual Bank Operations Opportunities Meeting (BOOM) is coming up in October and this episode provides a taste of the relevant, engaging and educational content it provides. Chasity Bruce, customer service specialist, interviews BOOM speaker Angelica Larranga from ePay resources. Angelica covers key operations topics like preventing fraud and…
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AI, Oh My! Harnessing Artificial Intelligence for Community Banks
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Today’s episode of The Correspondent joins a conversation that has been taking the banking world, and the world at large, by storm: artificial intelligence, or AI. Some find it exciting, and some find it scary, but AI opens up a world of possibilities. Eric Cook, a digital strategist for a WSI digital marketing agency serving community banks and me…
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