This is Customer Show—the podcast that explores what makes people tick, click, and buy. Every week host Katelyn Bourgoin talks to global experts in topics like buyer psychology, conversion copywriting, and advertising. Each episode will make you smarter and make you laugh. So if you want to figure out how to get (and keep) more happy customers, listen up because we’ve got the answers.
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(Spanish) Bienvenido al Customer Masters Show: Julius habla sobre 'Customer Experience' con su particular punto de vista híbrido que va desde la psicología, diseño, marketing, ventas y tecnología en conjunto. * * * (English) Welcome to Customer Masters Show: Julius talks about customer experience with a particular hybrid point of view ranging from psychology, design, marketing, sales and technology together.
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The Custom Show brings you podcasts sponsored by our awesome fans. Each episode, the sponsor gives a rotating collective of Explosomagicrew hosts a handful of topics to discuss, dissect and swear about. Want one for yourself? Visit the shop at Explosomagico Dot Com.
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Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.
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This is Reel Talk: The Customer Insights Show with Christoph Trappe. Christoph and his guests share valuable information to help you understand your customers better, discuss customer insights, and discuss how to use data to make better customer-centric decisions. We publish weekly podcast episodes here and also livestream at youtube.com/c/Voxpopme The show is presented to you by Voxpopme, the leader in video surveys. Learn more about video feedback here: https://bit.ly/36aqmZg Thanks for li ...
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The Chemical Show: Executive Interviews on Leadership, Sustainability, Supply Chain, Digitization, Customer Centricity and more and key trends
Victoria Meyer
Welcome to The Chemical Show™, where chemicals mean business. Featuring interviews with industry executives, you’ll hear about the key trends impacting chemicals and plastics today: growth, sustainability, innovation, business transformation, digitalization, supply chain, talent, strategic marketing, customer experience and much more. Episodes are published every Tuesday. Hosted by industry veteran Victoria Meyer, The Chemical Show brings you the latest insights into the industry. You will h ...
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The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
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Do you get that sinking sensation any time you have to have your car fixed? Do you ever wonder what they're doing out there in the repair bay? Do you want to know how to find a 'good' car repair place? Industry professional Dustin Atwood answers all this, and more, each week during the A-1 Custom Car Care show. Dustin is an ASE Certified Master Level technician for light/heavy duty trucks, and cars. Co-hosted by KSGF Radio personality Sarah Myers, and featuring some of your most common quest ...
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The ‘Customer Acquisition Show’ will help you acquire more customers and scale your ad spend across channels so you can make more money! Because the truth is: you don’t need more traffic, you need more customers. You’ll learn how to acquire more (AND BETTER) customers by maximizing your budget so you can get as many ideal customers as possible. Each episode will dive give you strategies and the tools you can use to improve your paid marketing campaigns on platforms like Meta (Facebook), Inst ...
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Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne B ...
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Mastering the Art of Resilience: Turning Setbacks Into Success - Ep 175
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Ep 175 Show Notes - Mastering the Art of Resilience: Turning Setbacks into Success Exploring the crucial role of resilience in both personal and professional contexts, host Victoria Meyer delves into how businesses and individuals can adapt, recover, and ultimately thrive amid unexpected challenges. Victoria breaks down the concept of resilience, d…
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Building a 100-Year Company: Kris Maynard of Essential Ingredients - Ep 174
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Episode 174 Shownotes Discover how hiring for character and training for skills can cultivate a thriving company culture with Kris Maynard, executive chairman of Essential Ingredients. Kris joins host Victoria Meyer on The Chemical Show this week to share insights on the importance of long-term sustainability, reflecting on his company’s journey fr…
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(Part 2) Role of Venture Capital in Clean Tech Startups with Rob van der Meij - Ep 173
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Ep 173 Show Notes - (Part 2) Role of Venture Capital in Clean Tech Startups with Rob van der Meij Sharing valuable insights on strategic partnerships, Rob van der Meij, a partner at Capricorn Partners joins host Victoria Meyer for the final installment of this series, citing successful collaborations like Econic’s partnership with Unilever and Monu…
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Role of Venture Capital in Clean Tech Startups with Rob van der Meij of Capricorn Partners - Ep 172
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Wondering how venture capital firms support the clean tech startup ecosystem? Explore the intricacies of sustainable investing and leadership dynamics in the chemical industry with Rob van der Meij, a partner at Capricorn Partners in part 1 of this 2 part series. Host Victoria Meyer delves into Rob's expertise on ESG and impact investing, the vital…
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How Pricing and Behavioral Economics Impacts Business with Melina Palmer - Ep 171
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Behavioral economics is revolutionizing the business world with Melina Palmer, CEO of The Brainy Business, and Victoria Meyer on The Chemical Show®. Melina delves into the importance of social proof in influencing consumer decisions, showcasing how psychological principles can dramatically shape pricing strategies. Highlighting examples from luxury…
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Future of Green Methanol: Challenges and Opportunities with Eric Bober - Ep 170
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Discover why methanol has become the number one alternative fuel for ships ordered in 2023 and how the race for environmentally improved methanol is shaping the future of the chemical industry. Eric Bober, Senior VP at NexantECA, joins host Victoria Meyer on The Chemical Show® to dive into the evolution of green chemicals, the urgent demand for sus…
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Decarbonizing the Chemical Industry with Solugen CEO Gaurab Chakrabarti - Ep 169
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Wondering how a unicorn startup in the chemical industry is changing the business of chemicals? Join host Victoria Meyer as she speaks with Gaurab Chakrabarti, co-founder and CEO of Solugen, to explore innovative approaches that challenge the traditional paradigms of bigger, more efficient assets. Their conversation delves into alternative solution…
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The Importance of Long-Lasting Business Relationships with Frank Fisher - Ep 169
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How essential are strong business relationships and how can geopolitical tensions shape chemical industry business strategies? Host Victoria Meyer sits down with Franklin Fisher, founder and CEO of South Carolina Chemical, and a seasoned expert in international sourcing, contract manufacturing, and supply chain management this week on The Chemical …
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Ep 167 Show Notes - Carbon Capture and Sustainability with Kevin Norfleet of Celanese Get an insider's view of sustainability in the chemical industry with Kevin Norfleet, Global Sustainability Director at Celanese, as he joins Victoria Meyer on The Chemical Show®. Kevin shares his journey from chemical engineering to spearheading sustainability ef…
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Careers, Care, and The Future of Chemicals with Daryl Roberts of DuPont
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Ep 166 Show Notes Explore the pivotal role data and AI are playing in transforming safety and sustainability at DuPont with Daryl Roberts, Chief Engineering and Operations Officer. At ACC's Responsible Care® and Sustainability Conference, Daryl shares his journey in the chemical industry, fueled by a family heritage of engineering, and his career p…
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Achieving Success in Chemicals: Sustainability and Leadership with Bonnie Tully of Evonik - Ep. 165
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Ep 165 Show Notes - Achieving Success in Chemicals: Sustainability and Leadership with Bonnie Tully of Evonik Bonnie Tully, North American President of Evonik, joins host Victoria Meyer to tackle Responsible Care®, the ambitious strides in sustainability, and the transformative shifts in industry culture. Bonnie shares compelling insights and actio…
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BASF CEO Michael Heinz on Sustainability, Energy, and Leadership - Ep 164
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Discover how BASF, a global frontrunner in the chemical industry, is transforming its commitment to sustainability into innovative practices and leadership. Michael Heinz, CEO of BASF North America joins host Victoria Meyer to discuss the significance of Responsible Care and how BASF is spearheading sustainability efforts globally. Michael highligh…
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Sustainability Starts with Chemistry with ACC CEO Chris Jahn - Ep 163
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Chris Jahn, President and CEO of the American Chemistry Council, discusses what propels the chemical industry forward amid global challenges. From regulatory challenges to sustainability initiatives and the characteristics that define impactful leadership, this episode of The Chemical Show spans several pressing topics that are top-of-mind for ever…
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Trends Shaping the Cosmetic Industry: Insights from NYSCC Suppliers' Day - Ep 162
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Discover how the worlds of beauty and chemicals merge to drive innovation in the cosmetics and personal care industry from NYSCC Suppliers Day in New York City. Victoria Meyer takes you behind the scenes of this event, accompanied by industry experts Bob Jacobs from Hydrosome Labs, Jack Drawdy from SCT, Petia Tatarska from Innova BM, Dennis Abbedut…
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555 Dina Denham Smith - The Creative Leader\'s Mindset
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In this insightful episode, Dina Denham Smith dives deep into the intricacies of leadership, creativity, and emotional intelligence in the modern workplace. She shares her journey from classroom to boardroom, offering a unique perspective on how her equestrian passion parallels her leadership philosophy. Through engaging anecdotes and expert advice…
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Powerful Business Storytelling: 5 Tactics to Make Your Case [Refreshed Episode!]
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"If you want your target audience to remember your message the next day, tell a story. " As you're heading to industry events over the next couple week's: NYSCC Suppliers' Day, American Coatings Show, NPE The Plastics Show, consider the power of storytelling. Exploring the essential elements of business storytelling, host Victoria Meyer demonstrate…
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Navigating Uncertainty in Global Chemical Markets with Commercial Discipline - Ep 160
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In today's challenging business landscape, especially within the volatile chemical industry, resilience is key. Host Victoria Meyer outlines three vital strategies in navigating chemical market uncertainty this week on The Chemical Show: commercial discipline, customer centricity, and market diversification. Victoria emphasizes the importance of co…
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Succession Planning and Attracting Talent in 2024 with Jeff Bennett of Boaz Partners - Ep 159
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Navigating the talent landscape of the chemical industry can be as complex and nuanced as the industry itself. This week, Victoria Meyer is joined by Jeff Bennett from Boaz Partners, a recruiter specializing in senior leadership placements within multiple sectors such as fragrances, cosmetics, and plastics. Victoria and Jeff discuss the strategies …
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Key Themes from AFPM IPC 2024 - Ep 158
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Navigating through the maze of the chemical industry's future, Victoria Meyer explores the biggest industry event of the year thus far: AFPM IPC 2024. With the highest attendance since pre-COVID times, robust discussions, and critical networking, Victoria unpacks the cautious optimism permeating the sector, underlining a year that started strong de…
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554 John Fisher - Embracing Change One Step at a Time
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In this enlightening episode, Jim Rembach interviews John Fisher, delving into the heart of leadership and the transformative power of embracing personal change for organizational success. Fisher, with his rich background in psychology and business coaching, shares invaluable insights into the journey from self-doubt to self-discovery, underscoring…
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Decarbonization, Supply Chains, & Future Growth: Themes from WPC 2024 - Ep 157
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Curious about the major strategic issues facing all aspects of the petrochemical industry? Learn more about what leading global experts and industry executives are discussing in terms of critical issues impacting the chemical market from the 2024 World Petrochemical Conference with host Victoria Meyer. With over 1500 attendees from 53 countries, re…
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Oh Sure - Just Let Someone Steal Your Car - It's Fine!
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Here's what Dustin Atwood and Sarah Myers cover this morning: Should new drivers have a new car or a used car? Dustin answers a listener question about a Silverado with the 6.6 gas or diesel engine paired with the 10 speed Allison transmission. As car thefts have spiked in Toronto, local police are prescribing new safety measures. One of the recent…
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Building Alignment to Tackle the Climate Challenge with Karin Krchnak of ACC - Ep 156
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Navigating the complexities of sustainability in the chemical industry requires partnerships, open communication, patience, and a positive, collective focus. Karin Krchnak, an environmental lawyer by training and the Managing Director of Sustainability at the American Chemistry Council (ACC) joins host Victoria Meyer to talk about the strides being…
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Skilled vs. Unskilled Employees in the Automotive Field
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Here's what Dustin Atwood and Sarah Myers cover this morning: Spring is officially here! Dustin gives some advice on small engines. Unskilled vs. skilled employees in the workforce. Is it better to have someone with skills, or is it better to have someone that you can train? --- Send in a voice message: https://podcasters.spotify.com/pod/show/a1cus…
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Pathways to Chemical Careers for Women, Introducing You Be The Chemist! Challenge - Ep. 155
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Reflecting on what sparked their interest in chemistry and led them to a career in the chemical industry, Chemical Educational Foundation (CEF) board members, Joyce Marshall Johnson of Univar Solutions, Rene Whigham of Olin Corporation, and Jennifer Jewson of LyondellBasell, join host Victoria Meyer to discuss their diverse journeys into the chemic…
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Jaguar Ending Production of Gas Cars
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Here's what Dustin Atwood and Sarah Myers cover this morning: We had some flooding last week. Dustin and Sarah discuss flood vehicles. If you're about to buy a vehicle, check the seatbelt for water marks, check the trunk for stains, and check for a stagnant water smell. Dustin tells a road rage story that happened in Republic. Jaguar is ending prod…
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Accelerating Chemical Development and Navigating Business Challenges with Ned Weintraub of NobleAI - Ep 154
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Discover how artificial intelligence is revolutionizing the chemical industry as Ned Weintraub, Chief Revenue Officer at NobleAI, joins host Victoria Meyer on The Chemical Show to delve into the unique challenges and transformative opportunities AI presents. NobleAI’s commitment to harnessing AI for problem-solving and data-driven innovation could …
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553 Jeff Eschliman - Blueprints for Success in Work and Life
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In an inspiring exchange, Jeff Eschliman shares his journey from the idyllic landscapes of Fortuna, California, to becoming a visionary leader in the construction industry. His story, woven with the values instilled by his family and the wisdom gained from his military service, unfolds a compelling narrative on leadership, teamwork, and personal de…
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Building a Culture of Success for Women in Chemicals - Ep 153
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Exploring strategies that foster a culture of success for women in the chemical industry, host Victoria Meyer shares insights from previous guests on The Chemical Show. Victoria explores women’s perspectives on business leadership and culture in the chemical industry. In this episode, Victoria features discussions on practical strategies for buildi…
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Why you Shouldn't go to a Quick Lube - Maximizing Value: Your Car Deserves More Than a Pit Stop
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Here's what Dustin Atwood and Sarah Myers cover this morning: Eric with the Sunset shop joins us this morning. Dustin and Eric discuss some of the services that A-1 Custom provides. The two also highlight some of the differences between a quick lube and a fully operational service shop. --- Send in a voice message: https://podcasters.spotify.com/po…
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Red Sea Shipping Issues and Resolutions with Farid Tahvildari of NUCO Logistics - Ep 152
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Navigating the tumultuous waters of shipping logistics in the Red Sea and Panama Canal has never been more critical for the chemical industry. Join host Victoria Meyer as she interviews Farid Tahvildari, Managing Director at NUCO Logistics, who shares his wealth of experience and insights into the impact of current events on global shipping. From t…
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🚗💥Can You Find a Reliable Ride Under $15K? ALSO - The Great Corvette Heist! Don't Miss Our Discussion On Whether to Buy A Foreign or Domestic Car!
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Here's what Dustin Atwood and Sarah Myers cover this morning: The importance of quality. A listener asks about throw away vehicles. Sarah reads a crazy story about a man who was just released from jail that decided to steal a tractor-trailer full of brand-new Chevy Corvettes. The man claimed he was just looking for a ride home. Spring maintenance. …
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Exploring Digital Strategies and Risks for Chemicals with Pam Walker of UL Solutions - Ep 151
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Explore the dynamic landscape of digital transformation in the chemical industry with Pam Walker, the Director and General Manager of Data Intelligence, and Insights at UL Solutions, as she shares insights and strategies with host Victoria Meyer on The Chemical Show. In this episode, Pam discusses the evolution of digital solutions in the chemical …
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⚙️ Breaking News: Ford's Drops a Bombshell on Auto-Parking, GM's Massive Recall, and the Quest for Reliable Repairs!
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Here's what Dustin Atwood and Sarah Myers cover this morning: We had some winter weather earlier this week. If you've experienced any vehicle issues, give A-1 Custom Car Care a call! How do you pick a reliable repair shop? Figure out how they handle ensuring they have quality service, quality parts, and how do they fix their mistakes? Ford will dis…
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ACI 2024 Recap: Unveiling Key Themes and Trends in the Cleaning Products Industry - Ep 150
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Curious about the latest developments and trends in the surfactants and cleaning industry? Learn more about the key themes discussed at the 2024 American Cleaning Institute (ACI) annual meeting and understand their implications for your business with host Victoria Meyer. With over 1300 attendees from the cleaning industry, the event emphasized the …
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Insider Tips On Used Car Buying - Common Repairs Used Cars Need & Cold Weather Damages! PLUS - We Talk About the Scandalous HONDA Rear Windows Shattering!
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Here's what Dustin Atwood and Sarah Myers cover this episode: Dustin has been working on suspension, batteries, and tires due to the recent cold weather. Dustin has also been working on used vehicles quite a bit. He talks about common repairs and what to look for. Honda is planning to fix an issue with its 2023 Honda HR-V SUVs that has prompted hun…
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552 Joshua Freedman - Embracing Emotional Intelligence
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In a riveting conversation with Joshua Freedman, a luminary in the emotional intelligence arena, listeners are treated to profound insights on how emotional intelligence shapes leadership, influences organizational culture, and catalyzes personal growth. Through the lens of the world\'s largest study on emotional intelligence, Freedman unpacks the …
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Catalysts, Sustainability and Careers with Paul Whittleston of Ecovyst - Ep 149
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Navigating the momentum of sustainable technology in the chemical industry, Paul Whittleston, President of Advanced Materials and Catalysts at Ecovyst, joins host Victoria Meyer on The Chemical Show to explore the company's journey in sustainability, international industry trends, and lessons in career development. Sharing insights from a significa…
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🚨 California Car Clash - California Wants To Control Your Car! Learn About Speed-Limiting Tech - PLUS - Genius Hacks for Buying Your Next Used Car.
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Here's what Dustin Atwood and Sarah Myers cover this morning: Dustin talks about smaller car lots and making sure you do a pre-purchase inspection before you buy. Ford is dialing back production of its F-150 Lightning as demand for the electric pickup truck wanes. 1,400 jobs will be affected. This change will start April 1. A proposed California bi…
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Exploring Sustainable Technologies and Green Chemicals with Eric Bober of NexantECA - Ep 148
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Driven by both consumer demand and government policies, the shift towards sustainability in the chemical industry is creating a landscape ripe for innovation and growth. Eric Bober, VP at NexantECA joins host Victoria Meyer on The Chemical Show this week to explore the world of sustainable chemicals, the evolution of the chemical industry, the chal…
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Brrr-ace Yourself: Ice Storm Chronicles, Surviving Winter Driving & EV Surprises! ❄️🚗
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Here's what Dustin Atwood and Sarah Myers cover this morning: How did everyone do with the ice? Dustin gives some winter weather tips. Right now is a good time to check your tires, and to buy new tires if they're needed. Frigid temps across the country have left many EV drivers stranded. Hertz is selling 20,000 EVs from their fleet and they plan to…
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What Kind Of Car Do Millionaire's drive? AND The New Store Is Finally Open
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44:00
Here's what Dustin Atwood and Sarah Myers cover this morning: Dustin was stranded during the cold snap last week. The top owned vehicle owned by millionaires. The new shop at Fort and Sunshine is now open! --- Send in a voice message: https://podcasters.spotify.com/pod/show/a1custom/message
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1
2024 Chemical Market Outlook with Steve Lewandowski of Chemical Market Analytics by OPIS
29:44
29:44
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29:44
Recorded from a livestream of The Chemical Show, host Victoria Meyer interviews Steve Lewandowski, VP of Olefins for Chemical Market Analytics by OPIS, a Dow Jones Company. Victoria and Steve discuss the complex outlook for the 2024 chemical market, exploring challenges and strategies present in the petrochemical industry. The discussion reflects o…
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1
5 Ways to Start Strategically in 2024 in Flat & Challenging Markets - Ep 146
15:56
15:56
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15:56
Host Victoria Meyer takes on the challenge of strategizing for a potentially flat and challenging year in the chemical industry in 2024. Sharing five strategic ways for businesses to kick-start their year and position themselves for long-term success, Victoria emphasizes the importance of balancing short-term needs with long-term investments, lever…
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1
Top Vehicles of 2023 - Plus - New Sunshine Store Update!
43:20
43:20
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43:20
Happy Weekend! Dustin and Sarah reviewed the top 25 Vehicles of 2023 - AND we have a super update for our Sunshine location - IT'S OPEN AS OF TODAY, JANUARY 15th! --- Send in a voice message: https://podcasters.spotify.com/pod/show/a1custom/message
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1
551 Jim Rembach - Unleashing Strategic Success
39:09
39:09
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39:09
Diving into the heart of modern strategic planning, this special episode explores the challenges and opportunities in today\'s complex, VUCA environment. As we explore this landscape, we\'ll see why traditional strategic planning tools may no longer be sufficient in such a dynamic setting. This episode shines a light on the \"UNLEASH method,\" a gr…
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Alberta's Industrial Heartland's Competitive Edge in Petrochemicals with Mark Plamondon - Ep 145
35:31
35:31
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35:31
Discover leading indicators for investment in Alberta’s Industrial Heartland and its growth constituents as Mark Plamondon, Alberta's Industrial Heartland Association’s Executive Director and host Victoria Meyer discuss the shift towards low carbon energy products and the region's natural competitive advantage. Tune in to gain insights into talent …
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1
Frigid Times & Ford's EV Boom
43:56
43:56
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43:56
Winter's cold grip on cars and Ford's electrifying achievements take center stage in our latest episode. Dive into the potential stresses on vehicles during harsh weather and Ford's notable growth in F-series and electric vehicle sales. --- Send in a voice message: https://podcasters.spotify.com/pod/show/a1custom/message…
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1
20/24 Vision: Car & Driver's Exciting Cars Ahead and A-1 Car Care's Store Update
43:55
43:55
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43:55
Buckle up and join Sarah and Dustin in this exciting episode as they take you on a tour of the hottest upcoming vehicles for 2024, according to Car & Driver. Find out which cars are set to revolutionize the industry and gain insights into how to ensure your vehicle's optimal performance through proper alignments. Plus, stay tuned for the latest on …
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Petrochemicals in 2024: Capacity Overbuild and Codependent Markets with John Richardson of ICIS - Ep 144
32:02
32:02
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32:02
What factors are driving petrochemical markets today? Join this conversation between Victoria Meyer and industry-expert John Richardson of ICIS as they discuss the trends and influences on the Asian and global petrochemical markets. Including: Excess capacity due to overbuilt olefins and polyolefins assets Global co-dependence on China for petroche…
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