AI, ChatGPT, CPaaS, UC, UCaaS, Cloud Communications, Collaboration, 5G and Mobility: We report on how the world communicates.
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AI’s Hype Cycle and the Future of Intelligent Communications: A Conversation with Ray Pasquale at ITEXPO, Unified Office Podcast
“AI is in a typical hype cycle—everyone is using it, but few understand how,” said Ray Pasquale, Founder and CEO of Unified Office, in a discussion with Doug Green, Publisher of Technology Reseller News, at ITExpo. In this podcast, Pasquale explains how AI adoption follows Gartner’s S-curve, with an initial surge of enthusiasm, followed by disillus…
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Many MSPs are focused on how to integrate AI into their own operations—cybersecurity, automation, efficiency—but Joe Rojas argues that’s only part of the equation. “The real opportunity,” he says, “is helping clients implement AI to improve their business—and monetizing that service.” Rather than just managing a client’s IT infrastructure, MSPs sho…
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“Global roaming is not the world’s greatest performance enhancer,” says Sara Brown, EVP of Marketing at FloLIVE, in a conversation with Doug Green, Publisher of Technology Reseller News at IT Expo. FloLIVE, which operates the world’s largest cellular network for IoT, announced its Local Breakout Service, enabling mobile network operators (MNOs), MV…
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“For the first time, I saw how a vCon could instantly surface the key insights from my own podcast—just like I would.” – Doug Green, Publisher of Technology Reseller News At ITExpo 2025, Jeff Pulver and Technology Reseller News publisher Doug Green explored the future of structured conversation data through vCon—and experienced its impact firsthand…
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Sean Breeden of SkySwitch talks to us from their partner, Snom Americas. SkySwitch offers a white label path opportunity for a community of partner companies. Snom is of the products that are part of this approach. SkySwitch works to deliver a one stop approach, with everything the MSP needs to go to market.…
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“The conversation doesn’t end when you hang up the phone. That’s when it begins.” – Jeff Pulver At the recent TMC event, Technology Reseller News publisher Doug Green sat down with Jeff Pulver, a pioneering voice in the VoIP industry and now the driving force behind vCon. Their conversation, much like the technology it centered on, was a glimpse in…
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“When you start using vCons and actually listen to what your customers say, you realize you never really listened to them before.” – Thomas McCarthy-Howe, Co-Author of VCon and CEO of Strolid At IT Expo, Technology Reseller News publisher Doug Green sat down with Thomas McCarthy-Howe, co-inventor of the vCon standard, to discuss how structured conv…
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“Silent Breach offers cybersecurity services for MSPs to augment their offer and allow MSPs to sell more cybersecurity services and products”, says Marc Castejon of Silent Breach. “Things like penetration testing or compliance, like if your customers want to be SOC 2 compliant, ISO compliant. We can help you help your customers by providing these w…
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Alexandre Isaac, founder of The Repair Academy and Seensys, discusses how his companies are transforming the way businesses repair and recycle IT equipment while promoting sustainability and technical expertise. The Repair Academy is a training school designed to equip anyone with the skills to repair phones, tablets, and computers. From battery re…
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“We’re here today, we’re talking with MSPs and resellers about why they should embrace unified communications and contact center server as a service and Teams direct routing, to sell to their mostly MSP partner base,” David Ansehl, Vice President of Sales and Marketing for Reinvent Telecom, here at ITEXPO 2025. “There’s lots of good margins out the…
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"You can do a lot with very little means."That’s the message Tomas Sjostrom, President of James Moore Technology Services, wants small and midsized businesses to understand when it comes to cybersecurity. In a conversation with Doug Green, publisher of Technology Reseller News, Sjostrom emphasized that protecting against cyber threats doesn’t have …
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While carriers like AT&T, T-Mobile, and Verizon, along with gateway providers, are already working toward this goal, the FCC warns that if progress stalls, regulations will follow“The FCC has acknowledged that CNAM is antiquated and is not solving the issue of verified identities for consumers to trust the communication channel,” says Rebekah Johns…
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The opportunity lies in capturing extensive call data and leveraging AI to extract actionable insights, ASC Technologies Podcast
“The opportunity is to empower businesses with AI-driven call recording and analytics, enabling them to enhance compliance, streamline operations, and gain valuable insights,” says Michael Broderick, ASC Technologies representative. Michael will be presenting a talk: Leveraging AI in Call Recording: Unlocking Compliance and Business Intelligence. T…
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Bill McLean, also known as #PhoneBill at the ITEXPO, introducing UponAi. UponAi is a conversational voice platform that will work on just about any PBX platform.Visit www.uponai.com
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“To sell AIs to SMBs, don't sell them the AI, sell them the benefits,” says Amir Blich, of vcita.In this podcast, Amir explains that vcita provides a business management solution for SMBs with a unique go-to-market strategy focused on partnerships. The platform is open and white-label, allowing enterprises to integrate their services, enhance reven…
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Opportunity to provide businesses with a seamless, carrier-agnostic mobile connectivity solution, enabling flexibility, reliability, and cost efficiency, SIMO Podcast
“The opportunity is to provide businesses with a seamless, carrier-agnostic mobile connectivity solution, enabling flexibility, reliability, and cost efficiency,” says Chris Susalka, representative of SIMO. Chris will be presenting a talk: The Future of Virtual SIM Technology: Transforming Connectivity for Businesses. The presentation will take pla…
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“The new variant of brand of calling, the thing that's kind of in the early stages, is this thing called BCID,” says Gerry Christensen of Caller ID Reputation. “Have you heard about BCID? Not yet. BCID is a term that the CTIA has given to RCD-based brand of calling, which is their rich call data version. That one, rather than relying on out-of-band…
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The Bright Side of POTS Replacement, TELCLOUD POTS & Shots Podcast, POTS migration isn't just a challenge but a business opportunityDoug and Jake wrap up this series of foundational episodes by focusing on the opportunities that come with upgrading from POTS lines. Transitioning to next generation POTS line opens doors to innovation and growth, pos…
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Jeff Pulver is all about vCons at ITEXPO this week“vCons provide the memory,” says Jeff Pulver. According to Jeff’s upcoming publication on vCons, Virtualized Conversations are a transformative force in enterprise AI and communications. Jeff believes that much like how VoIP revolutionized voice communication, vCons redefine how conversations are ca…
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Reimagining Mobility in Business Communications: Is There a Single Right Approach? Frost & Sullivan Podcast
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14:21“The opportunity is to provide organizations with the most feature-rich, most reliable, most secure mobile communication solutions,” says Elka Popova, Frost & Sullivan Vice President for Connected Work. Elka will be presenting a talk: Reimagining Mobility in Business Communications: Is There a Single Right Approach? The presentation will be at the …
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Breaking Free from Operational Bottlenecks, TELCLOUD POTS & Shots Podcast, When you go into the POTS line replacement space, you have to deliver the same functionality for these legacy equipment“The interesting thing about a POTS line is even if the building that the POTS line was in, whether commercial or residential if the power went out, the pow…
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The year of vCon, Creo Solutions unwraps solutions that cut across silos and platforms, monetize data, Podcast
The year of vCon, Creo Solutions unwraps solutions that cut across silos and platforms, monetize data, Podcast, Every time we hop on a meeting, we've got Microsoft, CodePilot will give us a readout, or when we call into a contact center, all of your CCaaS platforms today support recording conversations and using that for coaching“Every time we hop …
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“I think it's an opportunity for telecom expense managers to take that into the enterprise market with the lessons learned and bring that same kind of reliability that we bring to the aviation industry and the sort of user-friendliness that we've created for our consumer users,” says Sam King, chief revenue officer for GigSky. Sam thinks this a pla…
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Taking the fear out by curbing the risk of hallucinations Raymond Pasquale“At Unified Office, we try to take the fear out of AI by structuring the AI data schemas, to populate fields that are predefined by us,” says Raymond Pasquale, Founder and CEO, Unified Office. “We minimize, greatly minimize, the risk of hallucinations and eliminate what we ca…
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What you don’t know might….“Anybody that's sending a text message from an application should be talking to us,” says Tommy Sheahan, Red Oxygen. In this podcast, Tommy updates us on the Campaign Registry and related issues. Red Oxygen is the world's first application to person messaging. They provide billing, compliance, and delivery of text message…
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Even in today’s world, with email and text messaging, a simple phone call is still the main pillar of communication, but outdated telecom infrastructure and poor customer support continue to create problems many businesses have yet to solve. In this podcast, TieTechnology CEO and Co-Founder Jim Eckes discusses how businesses can overcome these chal…
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Clearspan is a service provider for service providers, and we want to make it easy for you to do business for us, says Ross Hubble, Director of Product Management at Clearspan. “We're phone people. We understand customer desires, et cetera. And we want to make products that we want to make meaningful software for our customers that benefit them.”In…
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New CCA Member Autom8ly is working with CCA to build a SalesGenii that matches visitors with ideal service providers, driving qualified leads and enhancing customer engagement“Telephony and communications in general is, of course, the primary mode of delivery for these services, and yet the CCA was without a member that kind of specializes in this …
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“We really sort of sit at an interesting intersection of CPaaS providers like Twilio, SignalWire, and Plivo, where you get a platform,” says Tim McCain, Commio’s Director of Marketing. Commio has announced that it has joined other cloud communications industry leaders as a member of the Cloud Communications Alliance (CCA) based in Delray Beach, Flo…
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SkySwitch Customer Journey: SkySwitch supports partners with teamwork, Podcast, "If it's a concern for one of our customers, it's a concern for us"Customer Journey Podcast Series“We represent our customers' labels, our customers' brands,” says Corey Stoker, the vice president of support at SkySwitch. “If it's a concern for one of our customers, it'…
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Cloud Connections 2025, CCA Podcast
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11:13‘The future of cloud, Solving for products, people, and profits’“It's really going to be unsurpassed,” says Clark Peterson. Chairman of the Cloud Communications Alliance, CCA. “This will be the biggest event we've done. We are building it as the cloud communications industry event of the year. You can see there by the speakers, Kevin Harrington, on…
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The Compliance Conundrum: Why Aging Lines Are a Risk, PodcastIgnoring the rules can leave you with a serious headache, “One of the problems is you really don't know that the line isn't working until you go to use it. That's a blue light emergency phone or elevator; this could be disastrous”“One of the things about an old copper line is that when it…
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Plume is introducing its software suite to the outdoors with a new access point, Podcast
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14:10Edgecore OAP10 is the first purpose-built access point designed to bring Plume’s extensive software benefits to even more spaces, "Plume is a Wi-Fi software services company. We focus on delivering our services to the end home through our CSP channel. We work with about 400 plus internet service provider CSPs globally"“As areas become increasingly …
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Catching up with Alan Rihm, Parallel Universe Podcast, Identify three to five to seven people who just ooze your values and culture and ask them to help you as CEO“Culture isn't beer trucks and happy hour,” Alan Rihm. In this edition of the Parallel Universe, we’re thrilled to welcome entrepreneur and cloud innovator Alan Rihm. Many in the Telecom …
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What do you need to know before acquiring your first MSP? eBridge Marketing Podcast
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22:43“One of the things that we're seeing is that there are far more buyers in the market than there are sellers,” says Hartland Ross, an M&A advisor, digital marketing strategist and founder and president of eBridge Marketing Solutions, a digital marketing agency and M&A advisory firm founded in 2001 catering to IT service firms providing opportunities…
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Enterprise Connect 2025 Offers Vendor Neutral Learning, Experiencing and Exploring, Podcast, New Impact Summits, Case Studies Offered, "You're going to hear all sides, and you have a chance to talk to all sides"“That's what attendees and our enterprise friends tell us constantly that's the biggest value of all for them is that I can meet all my ven…
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SkySwitch Customer Journey: SkySwitch Partners Access A Brandable Marketing Kit Site, Podcast, SkySwitch Partners have an easy-to-use marketing resource that pulls together marketing needs“We have a brandable marketing kit site for our SkySwitch partners, and we've grouped our assets into two categories,” says Jessica Campas, Director of Marketing …
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Pots and Shots, The Rising Cost of Aging Infrastructure, TELCLOUD Podcast, When you start looking into it, it's not only an issue here in the United States, it's a global issue. There's over one billion lines left globally that need to be converted“It's those last of the legacy equipment out there that still requires a POTS line that is the issue,”…
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SkySwitch Customer Journey: Understanding and selling SkySwitch’s extensive product line, Podcast
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13:34SkySwitch Customer Journey: Understanding and selling SkySwitch’s extensive product line, Podcast, The goal is for everyone to be successfulCustomer Journey Podcast Series“The goal is for everyone to be successful”, Steve Hudson, UCaaS SME II of SkySwitch. “I'm here to help our partners out right from the beginning when they first come on board, al…
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Welcome to POTS & Shots with Jake,TELCLOUD Podcast: POTS replacement is a global issue, There are over 1 billion lines left globally that need to be convertedWeek 1: POTS Replacement: a Challenge and an opportunity“POTS replacement is a global issue,” says Jake Jacoby of TELCLOUD. “There are over 1 billion lines left globally that need to be conver…
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Ray Pasquale says that he believes in the free market and thinks that the unregulated VoIP market has been an engine of creativity. Ray believes that a recent decision in California represents an unraveling of the Pulver Order.While consumer protections might be well intended, Ray thinks that the consequences of the new rules might be to raise comp…
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John Bright“And I developed this set of tools to relieve clinicians from the burden of data entry at the point of care, hospitals, outpatient clinics, so on,” says John Bright, Founder and Managing Director, of Med Claims Compliance (MCC). “That’s what we do. We call it a technology-enabled service because we're providing a service with the technol…
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SkySwitch Customer Journey: Inside SkySwitch’s Onboarding Excellence, SkySwitch stands out in the UCaaS space, this conversation is packed with valuable takeaways to help you hit the ground runningCustomer Journey Podcast Series“Our company is successful because our partners meet with customers,” says William Brister, SkySwitch’s Director of Onboar…
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CPaaSAA releases Playbook“Instead of talking about technology and who the best stack and who has the best features, we're now seeing that all the vendors in the entire industry and the analysts are talking about customer experience, says Rob Kurver, Founding Partner of the CPaaS Acceleration Alliance (CPaaSAA). “We're focusing more on business outc…
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SkySwitch Customer Journey: From Prospect to Partner, Podcast, The power of white-label UCaaS for business growth and how it helps MSPs, VARs, ILECs, Interconnects, and ISPs expand their offeringsCustomer Journey Podcast Series“Ultimately, we're trying to be our partner's one-stop shop. for their telecommunications needs and then give them the abil…
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On Tuesday, we reported that Alianza, Inc. signed a Definitive Agreement to Acquire Metaswitch from Microsoft https://lnkd.in/gJCgU596In this short interview, Jon Brinton gives us his take on the news. Brinton says that for service providers, the NetSapiens platform is a preferred choice for organizations migrating from Metaswitch.“We're champions …
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Computer Instruments Thinks We Can Do Better If you ask nothing more than “How can I help you today?” you are off to a good start. The simplicity of that question should be the foundation for building the intelligence behind your AI Attendant. Listen to contact center conversations and concentrate on repetitive responses. An AI Attendant is an educ…
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Join us as we explore the cutting-edge world of software innovation with David Hirschfeld, CEO & Founder of Tekyz Inc., a leader in AI-driven solutions and transformative methodologies for startups and established businesses alike. From their groundbreaking Launch 1st Methodology—designed to help startups achieve product-market fit with minimal ris…
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“People were looking for high-quality experiences to be able to make their meetings as productive as possible from home,” says Tyler Troutman, Strategic Market Development at Shure. In this podcast, we look at where we are with the migration of employees, in some cases, back to the office and, in other cases, to a remote or hybrid model. Shure, one…
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This podcast will explore how CallCabinet can help enterprises optimize their Avaya environments through advanced compliant recording and analytics solutions. We will discuss navigating the challenges of managing legacy systems, and how CallCabinet's platform and data migration capabilities offer a future-proof solution. We'll address the critical …
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