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Women in Restaurant Leadership is a new podcast from the teams at QSR and FSR magazines and the podcasts QSR Uncut and The Restaurant Innovator. It will explore stories and insights from women leaders across the industry, creating a space to share ideas, aspirations, and help progress the sector forward. Join the WiRL movement!
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Welcome to the No Hesitations Podcast, the show that teaches restaurant owners and operators how to be world-class leaders without wasting time and energy. Your host, Christin Marvin, of Solutions by Christin. With over two decades of extensive experience in hospitality leadership, Christin Marvin has successfully managed a diverse range of concepts, encompassing fine dining and high-volume brunch. She has now established her own coaching and consulting firm, collaborating with organizations ...
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The ultimate podcast for hotel, restaurant and hospitality leaders, The Hospitality Leadership Podcast is a weekly show hosted by Andy Jones, interviews industry leaders and shares actionable strategies for success, helping hospitality professionals at every level of the organisation take their skills and businesses to the next level. Whether you're an owner, manager, or aspiring leader, The Hospitality Leadership Podcast will transform you into a truly exceptional leader who can engage thei ...
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Today we're joined by Jennifer Dodd, CEO of Main Squeeze Juice Company! In this episode, we talk about everything under the sun when it comes to career growth. With over 30 years of experience leading successful turnarounds, driving strategic growth, and empowering diverse teams across brands like The Melting Pot, Tim Hortons, Dunkin’ Donuts, Apple…
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Send me a Text Message. I'd love to hear from you. Ever wondered how a young entrepreneur could flip a failing fast-food franchise and then revolutionize an entire industry? Join me as I chat with Matt Wampler, who took over a struggling Jimmy John's at 21 and emerged as the CEO of CLEARCOGS. Matt's journey showcases the grit and ingenuity it takes…
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In this episode, Andy dives into the delicate balance of achieving high performance in the hospitality industry without sacrificing exceptional guest experiences. He shares insights into how leaders can connect their teams to a meaningful purpose, internalise it within individual departments, and foster intrinsic motivation among employees. Practic…
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Send me a Text Message. I'd love to hear from you. Curious about how restaurants can effectively implement NA beverage programs? Join us for a transformative conversation as Dana Bonelli, a veteran in the wine and spirits industry, unveils the evolution of inclusivity in the non-alcoholic (NA) beverage space. Discover how the hospitality sector has…
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This week I'm joined by Emily Rugaber, VP of Marketing at Thanx. She's a leading expert in digital transformation, loyalty, and data-driven restaurant marketing. Together, we explore how customer behavior has evolved over the past few years and the pivotal role that digital transformation plays in shaping loyalty programs today. Emily breaks down t…
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Send me a Text Message. I'd love to hear from you. Ever wondered what it takes to recognize and nurture hidden leadership qualities within the restaurant industry? Daniel shares his personal growth from a host to a key leadership role, emphasizing the importance of hard work, honesty, and fairness. He recounts his early days at Pharmacy Burger, nat…
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Send me a Text Message. I'd love to hear from you. In this live coaching session, we discover how Christopher McFadden, owner of the McFadden Group, transitioned from the bustling restaurant industry to pioneering a new path in career coaching. Christopher shares his expertise on developing soft skills in emerging hospitality leaders, emphasizing t…
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Once upon a time, Wetzel's Pretzels was the go-to treat during your annual "school clothes shopping" marathon at the mall. Fast forward to today, and Wetzel's has stepped beyond the mall scene, spreading pretzel joy through food trucks, Walmart partnerships, and stand-alone bakeries. In this week’s episode, Hillary Frei and I dig into how Wetzel's …
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Send me a Text Message. I'd love to hear from you. This is how you turn a struggling restaurant into a bustling hotspot. In our latest episode, we sit down with Beth Hussey and Emmele Herrold, the masterminds behind Hazel's Restaurant in Birmingham, Michigan. They walk us through their revolutionary strategies, from the game-changing Hazel's Lobste…
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Send me a Text Message. I'd love to hear from you. This is how a nonprofit organization can revolutionize an entire city's food and beverage scene. Join us as we sit down with Kristen Rauch, the dynamic executive director of EatDenver, to uncover the secrets behind their innovative programs and initiatives. You'll discover how EatDenver's collabora…
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Auntie Anne's. Cinnabon. Carvel. Moe's Southwest Grill. If these brands sound familiar to you, listen up! On this week's episode, Kristen Hartman, President of Speciality Brands for GoTo Foods (formerly Focus Brands), discusses the evolution of co-branded QSR concepts. She gets down into the nitty gritty of what makes a co-branded concept successfu…
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Send me a Text Message. I'd love to hear from you. Ever wondered how one can navigate from the high-pressure world of a toxic kitchen to becoming a beacon of hope in mental health advocacy? Join us as Jasmin Parks-Papadopoulos, former executive chef and now Chief Growth Officer at CHOW, shares her transformative journey. Hear about her struggles wi…
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Send me a Text Message. I'd love to hear from you. What fuels an Olympian's relentless drive to succeed? Join us as we uncover the remarkable journey of Ryan Millar, founder of Gold Medal Mindset and Olympic gold medalist in volleyball. Ryan shares his transformation from a middle school enthusiast in Southern California to competing on the world's…
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Mistie's seen it all. From mystery shopping to operational development, team training, and more, she helps restaurants and hospitality companies enhance their guest experience through team building and culture development. We discuss some of the biggest challenges facing the industry today in terms of making employees feel seen, heard, and valued..…
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Send me a Text Message. I'd love to hear from you. This is how offering a rich variety of zero-proof drinks can enhance inclusivity and guest satisfaction. The NOLO movement is transforming the dining world by prioritizing non-alcoholic and low-alcohol beverages, and on this episode of No Hesitations, I'm joined by Heather Ransome, a trailblazer in…
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Send me a Text Message. I'd love to hear from you. Can financial literacy be the key to transforming lives in the restaurant industry? Join me, Christin Marvin, on the No Hesitations podcast as I chat with Jess Dean, an independent and licensed financial professional with a unique background as a former sous chef. Jess shares her incredible journey…
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Meet Linda Chadwick, president and CEO of Rita’s Italian Ice & Frozen Custard. In today’s episode, we discuss her 25-plus years of experience in the industry, the moments that defined her leadership strategy, the fundamentals that shape Rita’s culture, and the idea of balancing nostalgia with innovation. Plus, I found out what her favorite Rita’s f…
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Send me a Text Message. I'd love to hear from you. This is how restaurant owners offer affordable health insurance to their employees without emptying their wallets. In this episode, we promise you'll uncover actionable strategies by diving into a conversation with James Douglas, the owner of Soul to Sole Benefits. James shares his expertise on par…
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Send me a Text Message. I'd love to hear from you. This is how you transform a single restaurant into a thriving empire with 21 locations across Denver and New Orleans. Join us in a captivating conversation with Juan Padro, the visionary leader behind the Culinary Creative Group, as he shares his remarkable journey from one restaurant in 2010 to a …
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On this week’s episode, we're joined by Julie Zucker, CMO of Branded Strategic Hospitality and WiRL advisory board member. We’re talking about all things balance. 🧘🏻‍♀️ How do you find and maintain balance as your priorities shift in your personal and professional life? By sharing her life experiences, Julie tackles the big feelings of guilt, mothe…
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Send me a Text Message. I'd love to hear from you. This is how treating your business as an experiment can lead to incredible results. Join us on this episode of No Hesitations as I sit down with Liz Pocock, CEO of Startup Tucson, who reveals how her organization is transforming Tucson’s entrepreneurial scene. Liz shares her inspiring journey and u…
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Send me a Text Message. I'd love to hear from you. Can one-on-one meetings truly transform team dynamics and elevate your leadership game? Join us as we explore this with Jason E Brooks, a distinguished speaker, coach, author, and founder of Hospivation. Jason, who just launched his groundbreaking book, "Every Leader Needs Followers: 10 Keys to Tra…
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Welcome to Episode No. 1 of the Women in Restaurant Leadership podcast, a new initiative from the editors behind QSR and FSR magazines. We start by diving into the world of culinary with WiRL advisory board member Mindy Armstrong, who walks us through a day in her life as VP of Menu Innovation for beloved brands Perkins and Huddle House. We explore…
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Send me a Text Message. I'd love to hear from you. Ever wondered how to stay ahead in the ever-evolving restaurant industry? Join us for this recap of my time spent on the Late Night Restaurant Show as we sit down with Canada's restaurant guide, Jay Ashton, and Domenic Pedulla to uncover the secrets of leadership and innovation in the hospitality w…
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Send me a Text Message. I'd love to hear from you. This is what sets a great leader apart from an effective manager in the restaurant industry. Join us as we uncover the secrets with insights from James Beard Award-winning chef Janos Wilder, Rocco's Little Chicago Pizzeria owner Rocco Di Grazia, and Gabe Gardner from Local First Arizona. Understand…
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Send me a Text Message. I'd love to hear from you. Did you know that imposter syndrome affects over 70% of people at some point in their lives? In this episode, we'll explore the origins and manifestations of imposter syndrome in the restaurant industry and discuss five effective strategies to overcome it. We also paint a vivid picture of what conf…
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Send me a Text Message. I'd love to hear from you. Are you scheduling interviews or hiring new employees only to be ghosted? Today, we are going to introduce you to a tool that will save you time and energy when it comes to hiring and help you not only staff your restaurant sustainably but build also teach you how to bench of talent. Join me as I c…
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Send me a Text Message. I'd love to hear from you. If you are looking a fresh, innovative way to elevate your guest experience effortlessly, you're in the right place. Join this conversation where I showcase the story of an award-winning non-alcoholic beer and single-serving wine that's creating a significant impact not just in restaurants but also…
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Send me a Text Message. I'd love to hear from you. Discover how hospitality maven Scott Turner, of Auden Hospitality, crafts high-performing teams and scales businesses through innovation and keen leadership. Scot Turner is the Founder and Managing Director of Auden Hospitality and partners with hoteliers and brands to create F&B outlets their gues…
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Send me a Text Message. I'd love to hear from you. If you've recently implemented a new system in your restaurant but your team isn't executing it as expected, this episode is a must-listen for you. Today, I'm going to uncover the secrets to successfully managing change in your restaurant. I'm going to discuss what change management is, why you sho…
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Send me a Text Message. I'd love to hear from you. Have you ever stood on the precipice of a life-altering decision, the kind that could close one chapter of your life and propel you into the next? That's precisely the crossroads Scott Bauer encountered as he transitioned from the proprietor of Butcher's Bistro to embarking on a journey toward pers…
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Send me a Text Message. I'd love to hear from you. Unlock the secrets to a thriving workplace culture with Sweet Cow Ice Cream's Area Manager, Alex Taylor, as she shares her innovative strategies for engaging and managing Gen Z employees in the Food & Beverage sector. Here's what you find in this week's episode: 00:00:08-Managing Gen Z Employees in…
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Send me a Text Message. I'd love to hear from you. Embark with us on a savory expedition as we sit down with Chef Pablo Valencia, the culinary virtuoso whose gastronomic artistry has earned him the endearing title of 'kitchen assassin.' Pablo's tale is one of profound dedication and creativity, tracing his path from a childhood steeped in heritage …
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Send me a Text Message. I'd love to hear from you. Ready to cook up success with 5 Strategies for Effective Restaurant Management? In my latest podcast episode, I dive deep into the secret sauce of leadership within the restaurant industry. Colleague communication is no different than a well-prepared dish - it requires precise ingredients! I break …
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Send me a Text Message. I'd love to hear from you. A recent poll I did on Linkedin showed 60% of restaurants are only retaining their managers for 6-12 months. Recognizing the significance of this challenge, we wanted to provide you, the listener, with a valuable resource today aimed at proactively addressing and extending this retention timeframe.…
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In this episode, I sit down with Adam Lamb to delve into the evolution of leadership within the hospitality industry. With Adam's extensive experience and unique insights, we explore the pressing need for a transformed leadership landscape. From touching on personal growth journeys to weaving in the importance of nurturing the next generation of le…
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Send me a Text Message. I'd love to hear from you. In a recent poll on linkedin 43% of leaders surveyed said they experience loneliness 50-100% of the time in their leadership positions. Leadership can be lonely in any industry, but can especially be felt in the restaurant business. Restaurant owners are often running restaurants solo without a lea…
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Send me a Text Message. I'd love to hear from you. I have 3 questions for you: Does your restaurant’s training program only come in 1 language? Is your training program out of date? Are you paying for an LMS that has too many bells and whistles you are not using? If you are shaking your head to any or all of these questions, we are about to blow yo…
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Today, I take a look back at my episode with Lisa Robyn Wood who joined me on the podcast a few weeks ago. In this Manifest episode, we take a look at part of our conversation that deals with helping people lead better in squeezed middle management positions. What challenges are you facing in middle management? If you need some advice, don't hesita…
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Send me a Text Message. I'd love to hear from you. Are you a restaurant leader who loves to geek out on self awareness assessments? If so, stick around as I offer a leadership development resource that focuses on your strengths, rather than your weaknesses. Today, I am going to: highlight the book Strenghtsfinder share 5 of the 34 strengths outline…
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This episode tackles the critical topic of culture change in the world of hospitality. Whether you run a bustling coffee shop, a renowned restaurant, or a luxurious hotel, discover the powerful impact of leadership and aligned values in driving a successful transformation. We'll also explore the often-overlooked secret weapon that can accelerate th…
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Send me a Text Message. I'd love to hear from you. If you are suffering from anxiety, depression, addiction or chronic pain and looking for a customized treatment plan, I’ve got a solution for you on this episode. From the high-octane environment of a restaurant to the hushed tones of a healing space, my journey has been nothing short of miraculous…
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In this episode of the Hospitality Leadership Podcast, I had the pleasure of chatting once again with Troy Hooper, who is now the U.S. CEO of Pepper Lunch. Troy shared insights from his extensive 31-year journey in the hospitality industry, starting as a busser to becoming a chef and eventually taking on significant leadership roles. We delved into…
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Send me a Text Message. I'd love to hear from you. If you are a restaurant owner or operator looking to increase sales or enhance your beverage program, listen up. Today, I am interviewing an owner and producer of one of the most explosive beverage trends for 2024, non alcoholic cocktails. Unlock the secret to enticing your guests with the allure o…
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Communication in the world is lacking - generally. So, it is no wonder we struggle to lead our people in the restaurant or hospitality industry. That is why you must consider over-communicating with your people to get the best results as a team. In this episode, I take a look at what over-communication is and how it can help you. I also look at how…
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In this episode of The Hospitality Leadership Podcast, I discuss the critical importance of effective communication in leadership within the hospitality industry. I share with you the fundamentals of our communication framework used at Cafe Hustle Hospitality to enhance leadership through better communication. I also share practical advice on condu…
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We often get bogged down in the day-to-day operation of our restaurant or hospitality business.As a result, we often overlook the true impact our business can have on the communities we serve.In this episode, I share some of how we can give back to our communities and, ultimately, benefit our business in the process. WANT TO WORK WITH ANDY? Jump on…
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Send me a Text Message. I'd love to hear from you. If you're a restaurant owner seeking clarity and a strategic approach to enhance your restaurant's marketing, this episode is for you. Unlock the secrets of restaurant marketing success as we sit down with Chip Klose, the brains behind the book 'Restaurant Marketing Mindset.' We discuss the real de…
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In this podcast episode, I welcome back Liam Jones from Pilla to discuss new ways of managing the working process in the hospitality and retail sectors. We discuss Liams four-step management model that leads employees from a direction state to being independent, targeted, and rewarded, ultimately leading to high-performing teams. Liam also introduc…
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Today I focus on the importance of vulnerability in leadership, particularly its role in strengthening relationships and building trust amongst team members. I share how accepting and owning up to mistakes can create psychological safety within a team and inspire innovation and progress. I also give you some practical advice on how to show your vul…
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