A(z) HealthCare Matters csatorna legjobb podcastjai (2024)

1
Improving Doctor/C-Suite Communication to Advance Patient Care 13:35

5d ago13:35

13:35

An indispensable pillar of leadership is strong communication, and effective communication with the c-suite is crucial for improving our environment at scale and building a thriving atmosphere for staff. This is especially true in healthcare when it comes to communicating with the C-Suite. George Mayzell, MD, MBA, joined our Healthcare Experience M…

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Overcoming the Inherent Challenges of Physician Leadership 14:24

12d ago14:24

14:24

For as much as they accomplish and contribute to society, physicians and many healthcare practitioners often fail to recognize themselves as leaders. This week on the Healthcare Experience Matters Podcast, we're joined by Rob Minkes, MD, PhD, MS-LOD, who offers insights on how physicians can overcome the inherent challenges of recognizing themselve…

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How to Best Lead with Authenticity in Healthcare 13:54

19d ago13:54

13:54

Carla Parker-Hollis joins the Healthcare Experience Matters Podcast this week to discuss the essential elements of authentic healthcare leadership. This discussion is moderated by Kathleen Lynam, an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF). Carla is the Chief Operating Officer of Jersey City Medical Center …

1
Self-Compassion and Empathy’s Vital Role in Building Healthcare Leaders 13:05

26d ago13:05

13:05

Today’s podcast is a 'Best of' episode of Healthcare Experience Matters, where we explore some of the most impactful conversations that have taken place on our show related to self-compassion and empathy’s role in building future healthcare leaders. We’re highlighting three influential interviews that have taken place on our podcast in this 'best o…

1
Building a Workplace Culture of Belonging in Healthcare 32:13

1M ago32:13

32:13

In this week’s impactful episode of the Healthcare Experience Matters Podcast, we delve into the core aspects of fostering a culture of belonging. Belonging should be an unwavering cultural value, as we firmly believe it leads to a more engaged healthcare workforce, instilling a deeper sense of purpose for all involved. Ultimately, building a cultu…

1
Emotional Intelligence to Promote Inclusive Healthcare Leadership 13:00

1M ago13:00

13:00

This week on the Healthcare Experience (HX) Matters Podcast, our guest is Kathy Boswell. We'll be exploring the four dimensions and competencies of emotional intelligence and how they can help promote inclusiveness in healthcare environments. Kathy is a Coach and National Speaker with the Healthcare Experience Foundation (HXF). She is also a featur…

1
The Medical Professionalism Questions That Need to Be Addressed 20:41

2M ago20:41

20:41

Rob Minkes, MD, PhD, MS-LOD, and Robert Eisinger, PhD, both coaching faculty members at the Healthcare Experience Foundation (HXF), join us on our weekly Healthcare Experience Matters Podcast to address some of the lingering questions surrounding medical professionalism. Vagueness of Medical “Professionalism” Last month, the New York Times publishe…

1
Healing Patients Better by Listening to Uncover Their Deepest Needs 22:01

2M ago22:01

22:01

What's often left unspoken can assist us in better healing patients and being there for them in their times of deepest distress. Delving into this mystery often necessitates a profound form of listening, which can be the key to unlocking the root of that distress. We are excited to be joined by Dr. Joshua Schwarzbaum as our guest once again this we…

1
Putting into Practice DEI Training in Healthcare 6:15

2M ago6:15

6:15

In the latest episode of the Healthcare Experience Matters Podcast, we look into the benefits of investing time into DEI education and training in today’s healthcare environment. Joining us for today’s chat is Brian Bustoz, MBA, CPXP, the Director of Patient Experience Service Excellence at Dignity Health Arizona, Central, and West Valley Market. B…

1
Health Literacy for Patients in the Age of the Internet and A.I. 17:44

2M ago17:44

17:44

Catherine Richards Golini, PhD, a Healthcare Editor with Karger Publishers, and plain language expert, joins the Healthcare Experience Matters Podcast this week for a timely chat on patient education. We’re on a mission to improve the patient experience through all facets of care, with patient education and communication at the heart of so much of …

1
3 Essential Qualities for Emerging Healthcare Leaders 14:48

3M ago14:48

14:48

Kathleen Lynam, RN, MPA, joins our Healthcare Experience Matters Podcast this week to discuss the three essential leadership qualities she has found to be enduring. Having a deep-seated passion for your work, bringing a people-centered approach to the table, and maintaining a visionary mindset are the enduring attributes that all emerging leaders i…

1
What Leading with Inclusivity Means in Healthcare 18:30

3M ago18:30

18:30

Today’s episode of the Healthcare Experience Matters Podcast is a chat with Steve Meth, JD, MS, Chief Patient Experience Officer, Johns Hopkins Medicine, about what it means to lead with inclusivity in today’s modern healthcare landscape. Drawing from his extensive experience and unique professional background, Steve highlights the significance of …

1
A Five-Star Hospitality Mindset for Service Excellence in Healthcare 20:34

3M ago20:34

20:34

There are many intangibles that make up an excellent patient experience. Often times it starts with the parking lot – like are there actually enough spaces in the garage to park? It seems simple, but it can go a very long way in healthcare service excellence. This is something we should all be striving to improve in our field. Stepping away from th…

1
How a Doctor Overcame Public Speaking Fears to Better Serve Patients 16:38

3M ago16:38

16:38

According to research, approximately 75% of the general population experiences a fear of public speaking.* When combined with the fact that many medical professionals tend to be introverted by nature, it is safe to assume that a love or passion for public speaking is not common in healthcare. Furthermore, it is probably safe to conclude that doctor…

1
The Healthcare Experience (HX) Academy for Excellent Patient Encounters 13:29

3M ago13:29

13:29

This week’s episode of the Healthcare Experience Matters Podcast takes a deep dive into the Healthcare Experience (HX) Academy, and how it can drive better patient encounters. Today's discussion is moderated by HXF President Katie Owens. Healthcare experiences consist of a million small encounters, each contributing to the overall impression of you…

1
How to Avoid the Pitfalls of Chart Wars and Bias: Ensuring Equitable Healthcare Practices 58:12

4M ago58:12

58:12

Join moderator Deanna Frings and panelists Drs. Rob Minkes and George Mayzell on this week's Healthcare Experience Matters Podcast. In this special episode, we feature a discussion on avoiding the pitfalls of chart wars and bias to ensure equitable practices. This podcast is a rebroadcast of a live learning event from the Healthcare Experience Foun…

1
What Cultural Humility Means in Practice for Healthcare Leaders 11:31

4M ago11:31

11:31

Tiffany C. Chaney, FACHE, joins the Healthcare Experience Matters Podcast this week to discuss the practical application of cultural humility. In addition to being a Fellow with the American College of Healthcare Executives (FACHE), Tiffany is Chief Diversity Officer with Baptist Health in Montgomery, Alabama. Throughout her career, she has been gu…

1
The Keys to a More Inclusive Healthcare System 13:44

4M ago13:44

13:44

Vanessa Guzman brings us the keys to building a more inclusive healthcare system in this week’s heartwarming edition of the Healthcare Experience Matters Podcast. In addition to her role as a passionate advocate for health equity, Vanessa is Chief Executive Officer at SmartRise Health and Ella Es Health. She is also a strategy and empowerment coach…

1
Building Implicit Bias Awareness for Healthcare Leaders 13:36

4M ago13:36

13:36

In this week's episode of Healthcare Experience Matters, we have the pleasure of being joined by Brenda Ayers, MD, a Physician Coach at the Healthcare Experience Foundation (HXF). This crucial podcast interview offers an in-depth exploration of what it takes for healthcare leaders to develop a heightened awareness of implicit bias. Dr. Ayers is not…

1
How Governing Boards Can Drive Excellent Healthcare Experiences 13:36

5M ago13:36

13:36

This week on the Healthcare Experience Matters podcast, we're discussing the role that governing boards play in the ongoing quest to elevate patient experiences in the modern and ever-changing healthcare environment. Our guests this week include Laura S. Orr, MHA, CEO of FORWARD Governance Consulting, and Katie Owens, President of the Healthcare Ex…

1
How Medical Scribes Help Drive Excellent Patient Experiences 8:42

5M ago8:42

8:42

In this week's edition of the Healthcare Experience Matters Podcast, we take an in-depth look at some of the (often overlooked) benefits of medical scribes and their positive impact on the patient experience. We are excited to welcome Dr. Christine Meyer, an internal medicine physician, back to our program for today’s episode. This is the second ap…

1
From Burnout to Brilliance: Finding the Right Coach in Healthcare 16:59

5M ago16:59

16:59

Advisors, mentors, and coaches—family and friends—you will need to lean on all these people in your support system as a healthcare professional. Given the rigors of working in healthcare, a coach can be your strongest professional ally, helping you objectively see things without bias (or an interest in the outcome.) Unlike many individuals in our p…

1
Enhancing Patient Experiences through Self-Reflection on Language and Demeanor 17:32

5M ago17:32

17:32

When we look towards enhancing the patient’s experience, it's not always about the time spent with patients. Although more time would be appreciated, healthcare providers can often make a more significant impact through the words used and their overall demeanor. In this week's edition of the Healthcare Experience Matters Podcast, our host, Casey Ca…

1
How a Coaching Mindset Empowers Healthcare Leaders and Teams 14:08

6M ago14:08

14:08

Healthcare Experience Matters is back this week with a new episode as listeners are treated to an insightful conversation with Deanna Frings, an Executive Coach at the Healthcare Experience Foundation (HXF). With an extensive background in healthcare that encompasses clinical, operational, and leadership roles, Deanna brings a wealth of wisdom and …

1
The Lifesaving Power of Listening to Patients with Empathy 15:47

6M ago15:47

15:47

We are excited to welcome back a familiar face to the Healthcare Experience Matters Podcast this week! Nita Magee, PhD, RN, MHNP-BC, returns for her latest appearance on our show and a crucial talk about actively listening to patients with empathy and the drastic difference it can ultimately make for better outcomes. As our dedicated listeners can …

1
Practicing Gratitude for Effective Healthcare Leadership 18:22

6M ago18:22

18:22

A simple thanks can go a long way. At the Healthcare Experience Foundation, we firmly believe that an incredible portion of effective healthcare leadership, and excellent patient experiences, starts with a simple premise: thankfulness. To get you in the Thanksgiving spirit, we encourage you to check out inspiring snippets from recent podcast interv…

1
What it Takes to Elevate Healthcare Leaders through Coaching 8:37

6M ago8:37

8:37

Coleen Santa Ana, MHA, is our guest on the Healthcare Experience Matters Podcast this week, where she explores why executive coaching is becoming increasingly important in the healthcare industry. As an Executive Coach with the Healthcare Experience Foundation, Coleen brings over 20 years of healthcare executive leadership experience to the table. …

1
How to Retain Great Nurses (No Matter Your Budget, Scope, or Size) 23:10

6M ago23:10

23:10

Ramonita Jiménez, DNP, MPA, RN, NEA-BC, Chief Nursing Officer with Hackensack University Medical Center joins our Healthcare Experience Matters Podcast this week. We are honored to have Dr. Jiménez join our weekly program to discuss the multitude of innovative ways medical institutions of all scopes and sizes can effectively address nurse retention…

1
What Patient Experience Data Has Revealed Since the Pandemic Started 20:25

7M ago20:25

20:25

Jan Gnida CPXP and Katie Owens, MHA, CPXP, join us on the Healthcare Experience Matters Podcast this week as we examine the interesting shifts in data within patient experience trends since the start of the pandemic. Jan is the Senior Vice President of Research Operations for PRC, and this is her first time joining our podcast. Katie is a familiar …

1
What I Learned Mystery Shopping the Patient Experience 13:11

7M ago13:11

13:11

In this week’s episode of the Healthcare Experience Matters Podcast, we are joined by Barbara Khozam, a Certified Patient Experience Professional (CPXP), and “professional patient.” Barbara shares insights into her deep involvement in healthcare through mystery shopping the patient experience. As a professional patient, Barbara delves into the worl…

1
What Compassionate Healthcare Leadership Needs to Look Like 22:01

7M ago22:01

22:01

Mark Rulle, EdD, joins our show this week for an honest conversation about what needs to change in healthcare leadership. If we are to build a prosperous future for our patients and healthcare workers, we must recognize that the key ingredient might just be compassion. It's essential to work towards having compassion radiate throughout your organiz…

1
Leading with Compassion: A Guide to Effective Healthcare Leadership 21:42

7M ago21:42

21:42

To get you in the spirit for our upcoming Foundations in Compassionate Leadership Certificate program, we encourage you to check out inspiring snippets from recent podcast interviews featuring speakers and presenters who are at the heart of what makes this program so impactful. We hope you enjoy checking out these podcast interviews and please mark…

1
Unlocking the Strategic Potential of Subsidiary Boards in Healthcare with Laura Orr 15:31

8M ago15:31

15:31

Laura Orr, a seasoned healthcare executive with extensive experience in navigating governance complexities and executive leadership, joins us this week on the Healthcare Experience Matters Podcast for a chat about subsidiary boards. This is Laura's second appearance on our show. In addition to her years of operations, strategic planning, and board …

1
Building a Skill Set for a More Inclusive Work Environment with Bintou Susso, CPHQ 6:40

8M ago6:40

6:40

Attention! Time is running out to join our October 5th and 6th DEI Foundations Certificate program. This program consists of two half-day virtual cohort sessions designed to equip leaders, staff, clinicians, and physicians with the knowledge and strategies needed to foster interpersonal growth and meet the demands of today's healthcare environment …

1
NYC E.R. Doctor Talks Removing Communication Barriers with Patients 20:23

8M ago20:23

20:23

We are excited to be joined by Dr. Joshua Schwarzbaum as our guest once again this week on the Healthcare Experience Matters podcast. As a longtime emergency room physician in New York City, Dr. Schwarzbaum has plenty of experience breaking down communication barriers with patients. He joins our show this week to talk about using a calming presence…

1
Bias Aware Coaching for Building Inclusive Healthcare Leadership 8:55

8M ago8:55

8:55

In the latest episode of the Healthcare Experience Matters podcast, we welcome back Dr. Robert "Rob" Minkes, surgeon, and Physician Coach with the Healthcare Experience Foundation. This week, Dr. Minkes joins us to discuss the Bias Aware Coaching Framework, shedding light on its role in fostering inclusive leadership. Topics we cover on today’s int…

1
How Comedy Improv Skills Enhance Doctor/Patient Communication 22:51

9M ago22:51

22:51

To enhance your communication skills, and better assist patients, you might want to consider enrolling in an evening improv class. As we explore in this week's edition of the Healthcare Experience Matters Podcast, improv could be a beneficial step toward personal growth, professional development, improved listening skills, and even combating burnou…

1
How Volunteers Elevate the Patient Experience 15:39

9M ago15:39

15:39

Joining us on today’s episode of the Healthcare Experience Matters Podcast is Amy Buchwald, a longtime volunteer, actor, comedian, producer, and writer. She shares insights into the unique approaches she has implemented over the years as a volunteer to elevate the patient experience. This interview offers many insights from Amy that have the strong…

1
Why Confronting Physician Burnout Head-On Matters 13:06

9M ago13:06

13:06

Carolyn Ward, MD, joins our podcast this week for a candid chat about the impact of burnout on healthcare workers and potential remedies. We're excited to have Dr. Ward in this conversation as she shares her personal experiences combating burnout and provides suggestions on how the healthcare industry as a whole can better address this widespread c…

1
Embracing Disability Rights to Make a Lasting Change (with Danny Woodburn of Seinfeld) 29:08

9M ago29:08

29:08

Actor-turned-activist Danny Woodburn joins the Healthcare Experience Matters podcast this week to discuss his journey of fighting for change and inclusion within the arts and beyond. Danny is a veteran actor and longtime comedian. He has also dedicated much of his life to activist causes, and this includes being an integral part of the disability r…

1
Back to Basics: Relationship Rounding to Drive Outcomes 24:36

10M ago24:36

24:36

"Please enjoy this week's edition of the Healthcare Experience Matters Podcast, which features a repackaged broadcast of our recent webinar titled 'Back to Basics - Relationship Rounding to Drive Outcomes.' This highly popular and well-received webinar has been edited and condensed to offer a more listener-friendly podcast experience. Trust in lead…

1
A Guide to Managing your Patients’ Expectations 9:57

10M ago9:57

9:57

When expectations are managed properly, trust is built, and disappointment can be prevented. We are delighted to welcome back a familiar face to the Healthcare Experience Matters Podcast this week! Dr. Nita A. Magee, PhD, RN, MHNP-BC, returns for her third appearance on our show and a crucial talk about managing patients’ expectations. As loyal lis…

1
Delivering Great Patient Experiences in Both Australia and the U.S. 12:09

10M ago12:09

12:09

We are thrilled to host Carly Newton this week to compare and contrast some of the unique patient experience nuances in the United States and Australia. Carly Newton is a registered nurse and Manager of Therapy Access at Terumo Blood and Cell Technologies. Carly brings a unique perspective to the conversation as she shares her firsthand experiences…

1
Highly Reliable Patient Communication Starts with CARES™ 21:47

10M ago21:47

21:47

This week on our podcast, we welcome Deborah Zastocki, DNP, Ed.M., MA, RN, NEA-BC, FACHE, and Katie Owens, MHA, CPXP, to provide us with an overview of the CARES™ model for highly reliable patient communication. CARES™ is a set of macro competencies developed by our Healthcare Experience Foundation (HXF) team based on nearly 15 years of studying an…

1
Dr. Henry Buchwald Discusses His New Book ”Healthcare Upside Down” 18:25

10M ago18:25

18:25

World-renowned surgeon, author, professor and patient healthcare advocate, Henry Buchwald, MD, PhD, joins the Healthcare Experience Matters podcast this week. Dr. Buchwald is currently Professor Emeritus of Surgery and Biomedical Engineering at the University of Minnesota. In his new book, "Healthcare Upside Down: A Critical Examination of Policy a…

1
Driving Excellent Patient Experiences by Improving the ”Little Things” 13:20

11M ago13:20

13:20

Often, it is the minor details that add up to make a major difference in elevating the patient experience. As we learn on this week’s episode, many overlooked “little things” can make a substantial difference in delivering excellent patient experiences. In our latest episode of the Healthcare Experience Matters podcast, Dr. Christine Meyer, an inte…

1
The Undeniable Keys to Building Trust with Patients 14:27

11M ago14:27

14:27

Trust is the foundation of any successful relationship, and that is especially true when it comes to building excellent patient experiences. In this episode of the Healthcare Experience Matters podcast, which focuses on building trust with patients, we warmly welcome back our guest, Katrina Coleman, BSN, MSN, to the show. With an extensive backgrou…

1
The Power of Health Literacy and Improving the Environment for Patients 12:18

11M ago12:18

12:18

Our guest on this week’s edition of the Healthcare Experience Matters podcast is Katie Owens, President of the Healthcare Experience Foundation. She leads us on a very important discussion regarding health literacy while highlighting powerful ways we can improve the patient’s environment. “A third of adults in the United States have difficulty with…

1
Navigating Difficult Conversations with Patients and Families 21:05

11M ago21:05

21:05

Dr. Joshua Schwarzbaum is our guest on the Healthcare Experience Matters podcast this week, discussing the important topic of delivering difficult news to patients and loved ones. As a board-certified emergency medicine physician at SBH Health System in the Bronx, Dr. Schwarzbaum brings extensive experience in engaging in challenging conversations …

1
Reducing Healthcare Disparities and Elevating the Patient Experience 10:20

12M ago10:20

10:20

Join us for a brand-new episode of the Healthcare Experience Matters podcast this week as we chat with Shawn Rossi, DHA, FACHE. Dr. Rossi currently serves as the Vice President of Communication & Member Engagement at the Mississippi Hospital Association (MHA). Tune in as we explore the powerful connection between health equity and elevating the pat…

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HealthCare Matters Podcastok

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