A(z) Digital CX csatorna legjobb podcastjai (2025)

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Turning Written Customer Feedback into Meaningful Action for Your Brand | Episode 094 19:22

9d ago19:22

19:22

Are you leveraging customer feedback for growth and improvement? In this episode of the Digital CX Podcast, we explore how to transform customer feedback into actionable insights. We discuss the importance of responding to written feedback, especially in the realm of NPS surveys, where qualitative insights can reveal more than numeric scores ever c…

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Is experience management the new customer experience? 37:14

15d ago37:14

37:14

On this episode, we explore whether it’s time for leaders to reframe their thinking from traditional customer experience to experience management. Although brands may understand that customer experience is essential to success, they often overlook the importance of other stakeholders. The term “experience management” goes beyond that interaction be…

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Building an AI Startup: What's Different in 2025? | #871 57:22

7d ago57:22

57:22

Discover the future of AI startups and enterprise adoption with Arvind Jain, Founder and CEO of Glean, in CXOTalk episode 871. Arvind explains: How AI startups differ from traditional software companies Strategies for rapid revenue scaling in AI-native businesses Key considerations for CIOs evaluating AI solutions Managing AI ethics, security, and …

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Transforming Workforce Training - Digital CxO - EP112 12:00

10d ago12:00

12:00

In this episode, Amanda Razani speaks with Doug Stephen, president of enterprise learning at CGS Immersive, about an AI-driven roleplay platform and how AI can aid in skill building and communication.Techstrong Group által

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Telecom industry: Disruption, transformation, and customer experience with AT&T | #870 52:52

14d ago52:52

52:52

In CXOTalk episode 870, we present an exclusive interview with Jenifer Robertson, the Executive Vice President of Mass Markets at AT&T. With oversight of $100 billion in revenue and 60,000 employees, Jenifer recounts her journey from systems analytics and coding to her current leadership position. The discussion emphasizes AT&T's customer-centric s…

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Back to Basics: The Art of the Renewal Flow | Episode 093 28:41

16d ago28:41

28:41

In the spirit of showing our work - I figured I'd take this solo episode as an opportunity to walk you through a renewal flow I've been working on with the team! We also talk about my recent appearance on The Daily Standup where we talk about overcomplicating digital CS. Lastly, I'd love for you to submit your own work for a mini show-and-tell wher…

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Optical Gyro Tech for Autonomy in Defense - Digital CxO - EP111 17:17

17d ago17:17

17:17

In this episode, Amanda Razani speaks with Dr. Mario Paniccia, CEO of ANELLO Photonics, about how ANELLO's optical gyro technology is able to be utilized for defense applications and many other use cases, and the need for reliable solutions in GPS-denied environments.Techstrong Group által

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Inside Fullstory’s Approach to In-App Engagement with Talia Root and Brent Hildebrand | Episode 092 41:59

23d ago41:59

41:59

Talia Root and Brent Hildebrand from Fullstory join the Digital CX podcast to discuss the evolving role of digital customer experience, from in-app engagement to balancing scale with personalization. They share insights on measuring success, prioritizing product development, and the key skills that make a great program manager in the digital landsc…

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Building trust in AI: A CIO's perspective | CXOTalk #869 56:06

23d ago56:06

56:06

Join Michael Krigsman on CXOTalk as leading CIO advisors Tim Crawford and Isaac Sacolick unpack actionable strategies for Chief Information Officers to thrive in the AI era. This episode dives into critical challenges and opportunities, offering insights on:Governance & Data Strategy: Prioritize robust AI governance frameworks and invest in clean, …

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Achieving 99.999% Accuracy for Visual AI - Digital CxO EP 110 17:56

24d ago17:56

17:56

In this episode, Amanda Razani speaks with Dr. Jason Corso, co-founder of Voxel 51, about what it will take to achieve almost 100% accuracy in Visual AI, use cases for it, and how this technology could impact the future.Techstrong Group által

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An Advanced Look at AI Agents, Part 2 | #868 53:42

29d ago53:42

53:42

In CXOTalk Episode 868, host Michael Krigsman interviews Praveen Akkiraju, Managing Director at Insight Partners, to explore the world of agentic AI. Praveen explains AI agents, their reliance on large language models (LLMs), and how they differ from traditional applications. He discusses AI agents' current state and reliability, explains the layer…

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Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091 35:46

30d ago35:46

35:46

David Wachs, founder and CEO of Handwritten, joins the show to discuss how automated handwritten notes can create meaningful customer connections at scale. He and Alex explore the power of personalized outreach, the role of robotics in writing thank-you notes, and how businesses can use this approach to surprise, delight, and build stronger relatio…

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The AI Adoption Rate Dilemma - Digital CxO - EP109 8:10

1M ago8:10

8:10

In this episode, Amanda Razani speaks with Mo Cherif, senior director of Generative AI at Sitecore, about the misalignment between importance and the adoption rate of artificial intelligence tools, and how to solve this issue.Techstrong Group által

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Transforming Customer Experience with AI-Driven Chatbots and Productivity Tools | Episode 090 29:18

1M ago29:18

29:18

In this solo episode of the podcast, I address some recent questions I've gotten specifically about A.I. in CS. A few tangents are included as per usual: Chapters: 00:00 - Intro 02:42 - When is your program ready for A.I.? 04:10 - Data readiness for installing A.I. 08:14 - Using AI for content generation 11:05 - Staying current or getting up to spe…

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The Evolution of Smart Streetlights - Digital CxO - EP108 21:07

1M ago21:07

21:07

In this episode, Amanda Razani speaks with Dan Evans, senior director of smart cities and smart lighting at Itron about the evolution of smart streetlights, their economical and environmental impact, and how cities can benefit from integrating smart city solutions.Techstrong Group által

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AI Snake Oil: Princeton Professor Exposes AI Truths | #867 57:59

1M ago57:59

57:59

In CXOTalk episode 867, Princeton professor Arvind Narayanan, co-author of AI Snake Oil, reveals why many AI products fail to deliver on their promises and how leaders can distinguish hype-driven solutions from those that create value.Exploring the landscape of AI advancements, deceptions, and limitations, Narayanan explains how to detect genuine A…

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The era of AI-driven personalization is here. What now? 31:47

1M ago31:47

31:47

On this episode, we discuss the evolution of personalization in the customer experience — and how brands can leverage AI to create personalized experiences at scale. According to TELUS Digital research, 62% of consumers would choose a more personalized experience over a faster experience. But despite the demand, the BCG Personalization Index indica…

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Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089 46:16

1M ago46:16

46:16

Customer Success Summit in Austin on February 11th & 12th: https://events.customersuccesscollective.com/location/austin This is an episode of "MondAI CS", a new podcast by our CS friend Michael Forney that we recorded last week. I felt that the content would be fantastic to post here as well. This episode delves into the intersection of AI and cust…

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Data in Motion: Security Concerns and How to Handle Them - Digital CxO - EP107 8:54

1M ago8:54

8:54

In this episode, Amanda Razani speaks with Vinay Prabhu, director of products at Graphiant, about how data in motion has become one of the biggest security challenges, and how business leaders can best handle this issue.Techstrong Group által

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Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088 49:39

2M ago49:39

49:39

Dillon Young, founder of Lifetime Value Media, RETURNS to the show to discuss building a media company, the evolving role of the word "digital" in customer success and what it takes to win in this job market. He and Alex explore actionable strategies for creating empathetic customer experiences, leveraging digital tools to drive value, and the impo…

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Why Tech's Next Innovation Wave will be From Customer Service - Digital CxO - EP106 11:33

2M ago11:33

11:33

In this podcast, Amanda Razani speaks with Nora Jones, senior director of product management at PagerDuty, about the often overlooked engine of innovation, customer service teams, and the importance of breaking down silos.Techstrong Group által

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Enterprise AI: A Board of Directors Perspective | #866 56:07

2M ago56:07

56:07

How are boards of directors navigating the complex world of enterprise AI and AI adoption? Join Michael Krigsman in conversation with independent board member Adriana Karaboutis (former technology leader at Dell, Biogen, National Grid) as they dissect the current state of AI adoption across industries. Discover the key drivers and roadblocks, the t…

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From B2C to B2B: Simplicity is Key in Digital CS with Ed Powers | Episode 087 49:55

2M ago49:55

49:55

Ed Powers, Principal Consultant at Service Excellence Partners, discusses in depth the measurable impact of digital customer success on revenue retention and long-term loyalty. He and Alex discuss lessons from B2C industries, the importance of viewing the full customer journey, and how companies can embrace constant innovation to scale effectively …

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How AI Can Resurrect "Dead Data" in the Workplace - Digital CxO - EP105 14:54

2M ago14:54

14:54

In this podcast Amanda Razani speaks with Guillaume Roy (GR), co-founder and chief innovation officer at Workleap about "dead data" in the workplace, its value, and how to use AI to resurrect the data and transform it into actionable insights for HR and business leaders.Techstrong Group által

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Data Hygiene for Great Customer Experiences with Irwin Hipsman of Repetitos | Episode 086 49:55

2M ago49:55

49:55

To participate in Irwin's research project, go to https://repetitos.com/research. The first 20 respondents will get a free one-hour session with Irwin! Irwin Hipsman, Founder at Repetitos, chats with Alex about the importance of data hygiene and how tracking customer movement impacts digital customer success initiatives. The two discuss the challen…

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Key Technologies and Their Impact on Supply Chain Operations - Digital CxO - EP104 12:16

2M ago12:16

12:16

In this Digital CxO podcast interview, Amanda Razani speaks with Sriram Nagaswamy, the executive VP of FourKites, about use cases for technologies within the supply chain, and the major impact artificial intelligence is having.Techstrong Group által

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End Of Year Recap as Told by Google’s NotebookLM | Episode 085 11:29

2M ago11:29

11:29

Support the show +++++++++++++++++ Like/Subscribe/Review: If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website: For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee: This show runs exclusively on caffe…

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AI Ethics and Trustworthy AI: Navigating Truth and Deception | #864 57:20

3M ago57:20

57:20

Artificial intelligence is reshaping the world, but how can we trust it and build ethical AI? In this episode of CXOTalk, we explore the dual nature of AI—its potential to build trust and its risks of enabling deception.Join host Michael Krigsman and our expert guests:🔹 Dr. Anthony Scriffignano – Expert in data integrity and AI detection systems🔹 D…

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Using Google's NotebookLM to Produce a Podcast and Summarize Docs | Episode 084 27:19

3M ago27:19

27:19

Link to this episode on YouTube: https://youtu.be/23MrFuVuMmg In this episode, I give you an "over-the-shoulder" peek into using Google's NotebookLM to produce next week's podcast episode! That is perhaps the most surprising feature of this amazing free tool. Besides that, it's great at summarizing documents or web pages for easy consumption and ca…

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Securing Critical Infrastructure: Precision AI for OT Environments | #865 16:53

3M ago16:53

16:53

How can AI protect critical infrastructure from cyberattacks? Discover practical solutions for securing operational technology (OT) and IT systems in this insightful conversation with Anand Oswal, SVP and GM of Network Security at Palo Alto Networks.Learn why over 70% of industrial organizations faced cyber-attacks last year and how precision AI is…

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Apple in the Enterprise - Digital CxO - EP103 12:34

3M ago12:34

12:34

Amanda Razani speaks with Weldon Dodd, SVP of Global Partnerships at Kandji, about its third annual Apple in the Enterprise survey, and what business leaders can learn from the findings.Techstrong Group által

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Airtable’s Journey to Scalable Customer Success with Alison Barrett | Episode 083 59:37

3M ago59:37

59:37

Alison Barrett, Head of Scaled Customer Success at Airtable, shares her journey from consulting at Deloitte to shaping scalable customer success strategies at fast-growing tech companies like Slack and Mixpanel. She and Alex discuss the power of ambassador programs, AI use cases in CS, and the importance of cross-functional collaboration in buildin…

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AI Ethics, Governance, Responsible AI: Views from the CIA's Deputy Privacy Officer | #863 53:02

3M ago53:02

53:02

Are you navigating the complex landscape of AI ethics and governance? 🤔 In this exclusive interview, Michael Krigsman speaks with Jacqueline Acker, Deputy Privacy and Civil Liberties Officer at the CIA, to gain invaluable insights into responsible AI development and deployment.🔥 Key Takeaways You'll Learn-- The CIA's Perspective: Discover why AI et…

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