Customer Support nyilvános
[search 0]
Több
Download the App!
show episodes
 
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
  continue reading
 
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
  continue reading
 
XFINITY have expanded throughout in recent years. But the XFINITY Customer support Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with your XFINITY or XFINITY account, then fret not! You can establish contact with the expert team of XFINITY by dialing up the XFINITY Customer support Phone Number +44 808-178-2987 US/CA and let them solve your issues easily!
  continue reading
 
SBÇGLOBAL Customer Support ♟1 (800‒747‒2725)♟ Phone Number SBÇGLOBAL Customer Support Phone Number: Find The Best SBÇGLOBAL Customer Support Here What is the SBÇGLOBAL Customer Support Phone Number?SBÇGLOBAL customer service phone number is a great resource for those who need help with their email account. The customer service representatives are available 24/7 to help with any questions or problems you may have. They can also provide support for setting up your account, troubleshooting, and ...
  continue reading
 
OUTLOOK Customer Support (800) 747-2725Phone’ Number What Is The OUTLOOK Customer Support Phone’ Number? What Is The OUTLOOK Customer Support Phone’ Number? Assuming you are referring to AT&T/BELLSOUTH, the customer Support number is How to Contact OUTLOOK Customer Support Phone’ Number OUTLOOK is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact OUTLOOK Custo ...
  continue reading
 
SBCGLOBAL have expanded throughout in recent years. But the SBCGLOBAL Customer Support Phone Number, sometimes the users face some Customernical issues with it. If you are facing problems with your SBCGLOBAL or SBCGLOBAL account, then fret not! You can establish contact with the expert team of SBCGLOBAL by dialing up the SBCGLOBAL Customer”Support Phone Number, ++1 877-852-4730 US/CA
  continue reading
 
BELLSOUTH have expanded throughout in recent years. But the BELLSOUTH Customer Support Phone Number, sometimes the users face some Customernical issues with it. If you are facing problems with your BELLSOUTH or BELLSOUTH account, then fret not! You can establish contact with the expert team of BELLSOUTH by dialing up the BELLSOUTH Customer”Support Phone Number, ++1 877-852-4730 US/CA
  continue reading
 
MALWAREBYTES have expanded throughout in recent years. But the MALWAREBYTES Customer Support Phone Number, sometimes the ukers face some Customer issues with it. If you are facing problems with your MALWAREBYTES or MALWAREBYTES account, then fret not! You can establish contact with the expert team of MALWAREBYTES by dialing up the MALWAREBYTES Customer Support Phone Number +0 121-828-2311 UK/CA and let them solve your issues easily!
  continue reading
 
Support (800) 747-2725Phone’ Number What Is The AOL Customer Support Phone’ Number? What Is The AOL Customer Support Phone’ Number? Assuming you are referring to AT&T/BELLSOUTH, the customer Support number is How to Contact AOL Customer Support Phone’ Number AOL is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact AOL Customer Support, there are a few differen ...
  continue reading
 
HUSHMAIL have expanded throughout in recent years. But the HUSHMAIL Customer support Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with your HUSHMAIL or HUSHMAIL account, then fret not! You can establish contact with the expert team of HUSHMAIL by dialing up the HUSHMAIL Customer support Phone Number +44 808-178-2987 US/CA and let them solve your issues easily!
  continue reading
 
KASPERSKY Customer Support +44(808-178-2987)Phone’ Number What Is The KASPERSKY Customer Support Phone’ Number? What Is The KASPERSKY Customer Support Phone’ Number? Assuming you are referring to AT&T/KASPERSKY, the customer Support number is How to Contact KASPERSKY Customer Support Phone’ Number KASPERSKY is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact ...
  continue reading
 
BELLSOUTH Customer Support (800) 747-2725Phone’ Number What Is The BELLSOUTH Customer Support Phone’ Number? What Is The BELLSOUTH Customer Support Phone’ Number? Assuming you are referring to AT&T/BELLSOUTH, the customer Support number is How to Contact BELLSOUTH Customer Support Phone’ Number BELLSOUTH is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact BEL ...
  continue reading
 
CHARTER Customer Support (800) 747-2725Phone’ Number What Is The CHARTER Customer Support Phone’ Number? What Is The CHARTER Customer Support Phone’ Number? Assuming you are referring to AT&T/CHARTER, the customer Support number is How to Contact CHARTER Customer Support Phone’ Number CHARTER is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact CHARTER Custome ...
  continue reading
 
SBCGLOBAL Customer Support (800) 747-2725Phone’ Number What Is The SBCGLOBAL Customer Support Phone’ Number? What Is The SBCGLOBAL Customer Support Phone’ Number? Assuming you are referring to AT&T/SBCGLOBAL, the customer Support number is How to Contact SBCGLOBAL Customer Support Phone’ Number SBCGLOBAL is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact SBC ...
  continue reading
 
VIPRE Customer Support +44(808-178-2987)Phone’ Number What Is The VIPRE Customer Support Phone’ Number? What Is The VIPRE Customer Support Phone’ Number? Assuming you are referring to AT&T/VIPRE, the customer Support number is How to Contact VIPRE Customer Support Phone’ Number VIPRE is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact VIPRE Customer Support, ...
  continue reading
 
MCAFEE Customer Support +44(808-178-2987)Phone’ Number What Is The MCAFEE Customer Support Phone’ Number? What Is The MCAFEE Customer Support Phone’ Number? Assuming you are referring to AT&T/MCAFEE, the customer Support number is How to Contact MCAFEE Customer Support Phone’ Number MCAFEE is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact MCAFEE Customer Su ...
  continue reading
 
THUNDERBIRD have expanded throughout in recent years. But the THUNDERBIRD Customer support Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with your THUNDERBIRD or THUNDERBIRD account, then fret not! You can establish contact with the expert team of THUNDERBIRD by dialing up the THUNDERBIRD Customer support Phone Number +44 808-178-2987 US/CA and let them solve your issues easily!
  continue reading
 
GMX have expanded throughout in recent years. But the GMX Customer support Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with your GMX or GMX account, then fret not! You can establish contact with the expert team of GMX by dialing up the GMX Customer support Phone Number +44 808-178-2987 US/CA and let them solve your issues easily!
  continue reading
 
ICLOUD have expanded throughout in recent years. But the ICLOUD Customer support Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with your ICLOUD or ICLOUD account, then fret not! You can establish contact with the expert team of ICLOUD by dialing up the ICLOUD Customer support Phone Number +44 808-178-2987 US/CA and let them solve your issues easily!
  continue reading
 
COMCAST have expanded throughout in recent years. But the COMCAST Customer support Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with your COMCAST or COMCAST account, then fret not! You can establish contact with the expert team of COMCAST by dialing up the COMCAST Customer support Phone Number +44 808-178-2987 US/CA and let them solve your issues easily!
  continue reading
 
GMX Customer Support +44(808-178-2987)Phone’ Number What Is The GMX Customer Support Phone’ Number? What Is The GMX Customer Support Phone’ Number? Assuming you are referring to AT&T/GMX, the customer service number is How to Contact GMX Customer Support Phone’ Number GMX is a leading provider of telecommunications and internet services. They offer a wide range of products and services to their customers, including Customer support. If you need to contact GMX Customer support, there are a fe ...
  continue reading
 
EARTHLINK have expanded throughout in recent years. But the EARTHLINK Customer support Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with your EARTHLINK or EARTHLINK account, then fret not! You can establish contact with the expert team of EARTHLINK by dialing up the EARTHLINK Customer support Phone Number +44 808-178-2987 US/CA and let them solve your issues easily!
  continue reading
 
OUTLOOK have expanded throughout in recent years. But the OUTLOOK Customer support Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with your OUTLOOK or OUTLOOK account, then fret not! You can establish contact with the expert team of OUTLOOK by dialing up the OUTLOOK Customer support Phone Number +44 808-178-2987 US/CA and let them solve your issues easily!
  continue reading
 
HOTMAIL have expanded throughout in recent years. But the HOTMAIL Customer support Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with your HOTMAIL or HOTMAIL account, then fret not! You can establish contact with the expert team of HOTMAIL by dialing up the HOTMAIL Customer support Phone Number +44 808-178-2987 US/CA and let them solve your issues easily!
  continue reading
 
BELLSOUTH have expanded throughout in recent years. But the BELLSOUTH Customer support Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with your BELLSOUTH or BELLSOUTH account, then fret not! You can establish contact with the expert team of BELLSOUTH by dialing up the BELLSOUTH Customer support Phone Number +44 808-178-2987 US/CA and let them solve your issues easily!
  continue reading
 
PROTONMAIL have expanded throughout in recent years. But the PROTONMAIL Customer support Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with your PROTONMAIL or PROTONMAIL account, then fret not! You can establish contact with the expert team of PROTONMAIL by dialing up the PROTONMAIL Customer support Phone Number +44 808-178-2987 US/CA and let them solve your issues easily!
  continue reading
 
XFINITY Customer Support +44(808-178-2987)Phone’ Number What Is The XFINITY Customer Support Phone’ Number? What Is The XFINITY Customer Support Phone’ Number? Assuming you are referring to AT&T/XFINITY, the customer service number is How to Contact XFINITY Customer Support Phone’ Number XFINITY is a leading provider of telecommunications and internet services. They offer a wide range of products and services to their customers, including Customer support. If you need to contact XFINITY Cust ...
  continue reading
 
MALWAREBYTES Customer Support +44(808-178-2987)Phone’ Number What Is The MALWAREBYTES Customer Support Phone’ Number? What Is The MALWAREBYTES Customer Support Phone’ Number? Assuming you are referring to AT&T/MALWAREBYTES, the customer service number is How to Contact MALWAREBYTES Customer Support Phone’ Number MALWAREBYTES is a leading provider of telecommunications and internet services. They offer a wide range of products and services to their customers, including Customer support. If yo ...
  continue reading
 
MS OFFICE have expanded throughout in recent years. But the MS OFFICE Customer support Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with your MS OFFICE or MS OFFICE account, then fret not! You can establish contact with the expert team of MS OFFICE by dialing up the MS OFFICE Customer support Phone Number +1 866-688-9269 US/CA and let them solve your issues easily!
  continue reading
 
AVAST Customer Support +44(808-178-2987)Phone’ Number What Is The AVAST Customer Support Phone’ Number? What Is The AVAST Customer Support Phone’ Number? Assuming you are referring to AT&T/AVAST, the customer Support number is How to Contact AVAST Customer Support Phone’ Number AVAST is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact AVAST Customer Support, ...
  continue reading
 
ESET Customer Support +44(808-178-2987)Phone’ Number What Is The ESET Customer Support Phone’ Number? What Is The ESET Customer Support Phone’ Number? Assuming you are referring to AT&T/ESET, the customer Support number is How to Contact ESET Customer Support Phone’ Number ESET is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact ESET Customer Support, there a ...
  continue reading
 
WEBROOT Customer Support +44(808-178-2987)Phone’ Number What Is The WEBROOT Customer Support Phone’ Number? What Is The WEBROOT Customer Support Phone’ Number? Assuming you are referring to AT&T/WEBROOT, the customer Support number is How to Contact WEBROOT Customer Support Phone’ Number WEBROOT is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact WEBROOT Cust ...
  continue reading
 
NORTON Customer Support +44(808-178-2987)Phone’ Number What Is The NORTON Customer Support Phone’ Number? What Is The NORTON Customer Support Phone’ Number? Assuming you are referring to AT&T/NORTON, the customer Support number is How to Contact NORTON Customer Support Phone’ Number NORTON is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact NORTON Customer Su ...
  continue reading
 
SBCGLOBAL Customer Support +44(808-178-2987)Phone’ Number What Is The SBCGLOBAL Customer Support Phone’ Number? What Is The SBCGLOBAL Customer Support Phone’ Number? Assuming you are referring to AT&T/SBCGLOBAL, the customer Support number is How to Contact SBCGLOBAL Customer Support Phone’ Number SBCGLOBAL is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact ...
  continue reading
 
PANDA Customer Support +44(808-178-2987)Phone’ Number What Is The PANDA Customer Support Phone’ Number? What Is The PANDA Customer Support Phone’ Number? Assuming you are referring to AT&T/PANDA, the customer Support number is How to Contact PANDA Customer Support Phone’ Number PANDA is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact PANDA Customer Support, ...
  continue reading
 
ZONEALARM Customer Support +44(808-178-2987)Phone’ Number What Is The ZONEALARM Customer Support Phone’ Number? What Is The ZONEALARM Customer Support Phone’ Number? Assuming you are referring to AT&T/ZONEALARM, the customer Support number is How to Contact ZONEALARM Customer Support Phone’ Number ZONEALARM is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact ...
  continue reading
 
AVIRA Customer Support +44(808-178-2987)Phone’ Number What Is The AVIRA Customer Support Phone’ Number? What Is The AVIRA Customer Support Phone’ Number? Assuming you are referring to AT&T/AVIRA, the customer Support number is How to Contact AVIRA Customer Support Phone’ Number AVIRA is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to contact AVIRA Customer Support, ...
  continue reading
 
TRENDMICRO Customer Support +44(808-178-2987)Phone’ Number What Is The TRENDMICRO Customer Support Phone’ Number? What Is The TRENDMICRO Customer Support Phone’ Number? Assuming you are referring to AT&T/TRENDMICRO, the customer Support number is How to Contact TRENDMICRO Customer Support Phone’ Number TRENDMICRO is a leading provider of telecommunications and internet Supports. They offer a wide range of products and Supports to their customers, including Customer Support. If you need to co ...
  continue reading
 
YAHOO have expanded throughout in recent years. But the YAHOO Customer Support Phone Number, sometimes the ukers face some Customer issues with it. If you are facing problems with your YAHOO or YAHOO account, then fret not! You can establish contact with the expert team of YAHOO by dialing up the YAHOO Customer Support Phone Number +0 121-828-2311 UK/CA and let them solve your issues easily!
  continue reading
 
TUTANOTA Customer Support +44(808-178-2987)Phone’ Number What Is The TUTANOTA Customer Support Phone’ Number? What Is The TUTANOTA Customer Support Phone’ Number? Assuming you are referring to AT&T/TUTANOTA, the customer service number is How to Contact TUTANOTA Customer Support Phone’ Number TUTANOTA is a leading provider of telecommunications and internet services. They offer a wide range of products and services to their customers, including Customer support. If you need to contact TUTANO ...
  continue reading
 
AVG Customer Support +44(808-178-2987)Phone’ Number What Is The AVG Customer Support Phone’ Number? What Is The AVG Customer Support Phone’ Number? Assuming you are referring to AT&T/AVG, the customer service number is How to Contact AVG Customer Support Phone’ Number AVG is a leading provider of telecommunications and internet services. They offer a wide range of products and services to their customers, including Customer support. If you need to contact AVG Customer support, there are a fe ...
  continue reading
 
ROBOSCAN Customer Support +44(808-178-2987)Phone’ Number What Is The ROBOSCAN Customer Support Phone’ Number? What Is The ROBOSCAN Customer Support Phone’ Number? Assuming you are referring to AT&T/ROBOSCAN, the customer service number is How to Contact ROBOSCAN Customer Support Phone’ Number ROBOSCAN is a leading provider of telecommunications and internet services. They offer a wide range of products and services to their customers, including Customer support. If you need to contact ROBOSC ...
  continue reading
 
EARTHLINK Customer Support +44(808-178-2987)Phone’ Number What Is The EARTHLINK Customer Support Phone’ Number? What Is The EARTHLINK Customer Support Phone’ Number? Assuming you are referring to AT&T/EARTHLINK, the customer service number is How to Contact EARTHLINK Customer Support Phone’ Number EARTHLINK is a leading provider of telecommunications and internet services. They offer a wide range of products and services to their customers, including Customer support. If you need to contact ...
  continue reading
 
COX Customer Support +44(808-178-2987)Phone’ Number What Is The COX Customer Support Phone’ Number? What Is The COX Customer Support Phone’ Number? Assuming you are referring to AT&T/COX, the customer service number is How to Contact COX Customer Support Phone’ Number COX is a leading provider of telecommunications and internet services. They offer a wide range of products and services to their customers, including Customer support. If you need to contact COX Customer support, there are a fe ...
  continue reading
 
Loading …
show series
 
Robert Spector, author of The Century-Old Startup, joins Intercom's VP of Customer Support Declan Ivory to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service for more than 100 years. They explore how Nordstrom maintains a startup mentality, the importance of flexibility and transformation, …
  continue reading
 
Text the show! We are diving deep into the tricky topic of customer feedback with special guest, Chase Clemons! Chase is the Head of Customer Support at 37signals and has over 15 years of experience in customer support! In this episode, Chase shares tips on effectively understanding and translating customer feedback and feature requests. You'll dis…
  continue reading
 
This week on The Ticket, we're joined by Fred Walton, a conversation designer at Intercom, to discuss the role of conversation designers in crafting engaging dialogue flows for chatbots and automated support channels. Fred shares tips for designing conversations that make AI agents and chatbots more helpful and natural, and discusses the balance be…
  continue reading
 
This week Intercom’s Senior Director of Product Marketing Kyle Rocco and Senior Product Marketing Manager OIivIa Singarella share some exciting news about new AI features in our customer service platform. Watch our latest Built For You Episode here: https://youtu.be/B7pjcm4u8mM 😁 Follow the people: https://www.linkedin.com/in/olivia-witte-singarell…
  continue reading
 
In this episode of The Ticket podcast, Ruth O'Brien, Senior Director, Automated and Proactive Support at Intercom sits down for a conversation with Blake Morgan, a customer experience futurist and author of 'The Eight Laws of Customer-Focused Leadership'. Blake discusses the importance of customer experience and the role of leaders in creating a cu…
  continue reading
 
Text the show! We’re thrilled to have Sarah Hatter, the brilliant mind behind ElevateCX, on today's episode to discuss the importance of community in customer support and give us a sneak peek into ElevateCX's upcoming events! We discuss all things community, from the importance of finding your people to ways to get connected virtually! Sarah shares…
  continue reading
 
In this episode of The Ticket podcast, Fred Walton, Conversation Designer at Intercom sits down to chat with Beth-Ann Sher, Senior Knowledge Manager at Intercom, about the role of a knowledge manager in an AI-driven customer service landscape. Beth shares her journey from being a product marketing manager to becoming a knowledge manager and discuss…
  continue reading
 
Text the show! Balancing inbox coverage with important outbox tasks can be challenging, but it's the key to improving your customer experience! In this episode, we give tips for the best ways to schedule support coverage while allowing margin for other projects and development. We highlight the significance of allowing for deep work, taking intenti…
  continue reading
 
In this episode of The Ticket podcast, we explore the research conducted by Intercom on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan. Joining Lynsey are Bobby Stapleton, Senior Director, Human Support and Declan Ivory, VP, Customer Support to discuss the key findings including the importance of problem own…
  continue reading
 
Intercom president Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost. Tracing the evolution from personal, local interactions to global call centers and digital channels, she explains how AI can handle simpler queries swiftly, freeing human agents for complex…
  continue reading
 
Text the show! Brian Johnson joins Happy to Help for the second time! In this episode, we discuss training new hires! Brian and Priscilla dive into prioritizing new hire training, a recent training project, and tips for developing your own training program! They touch on training in small teams, the importance of flexibility and adaptability in tra…
  continue reading
 
Providing great customer experiences requires deep knowledge about your customers. In this episode of The Ticket, Serena Chan, Research Advocate of Customer Experience at Dovetail, discusses how to conduct the right type of research and apply it to your CX. She talks about leveraging data effectively, balancing intuition with customer knowledge, an…
  continue reading
 
Intercom's Senior Director of Human Support Bobby Stapleton and VP of Customer Support Declan Ivory discuss the different strategies for getting buy-in from your execs when adopting AI-first customer service. We also hear the experiences of Constantina Samara, Head of Support at Synthesia, and Pat Barlow, Support Lead at Dovetail. Watch this episod…
  continue reading
 
Text the show! What if leading with kindness could transform not only your team but also your customer relationships? Join us for our 10th episode, featuring Sarah Caminiti! With over two decades in customer support, Sarah reveals the secrets behind compassionate leadership and how it fosters remarkable customer experiences and builds brand loyalty…
  continue reading
 
Intercom's Senior Director of Human Support Bobby Stapleton and VP of Customer Support Declan Ivory explore strategies for getting AI buy-in from CS teams. We also hear the experiences of Ben Peak, Director of Technical Support at Robin; Elli Neeld, Product Education Content Creator at HoneyBook; and Carl Olsen, General Manager of Operations at Sha…
  continue reading
 
Text the show! Cara Pacetti from Buzzsprout's success team joins us to discuss how to seamlessly integrate after-hours customer support into your business without hiring more employees or burning out your team! From expanding support hours to include weekends and evenings, managing the unique challenges of small teams, and how rotating responsibili…
  continue reading
 
In this episode of The Ticket, we explore how AI can maximize team efficiency in customer support with Ruth O'Brien, Senior Director of Automated & Proactive Support, and Leanne Harte, Senior Manager of Customer Support. They'll share valuable insights on effective AI implementation, the impact on support teams, and actionable advice for leaders lo…
  continue reading
 
This week Intercom’s Senior Director of Human Support Bobby Stapleton, Senior Product Marketing Manager OIivIa Singerlla and Staff Product Manager Alissa Tyrangiel discuss some exciting news in AI-first customer service. Watch our latest Built For You Episode here: https://www.youtube.com/watch?v=xTAzvif5fzw 😁 Follow the people: https://www.linkedi…
  continue reading
 
Text the show! Megan Nelson from the Buzzsprout Podcaster Success Team joins us to discuss the art of working with angry customers without losing your cool. In this episode, we give you actionable strategies that will not only help you handle tough situations with grace, but also elevate your customer support experience to new heights! Learn how to…
  continue reading
 
Great brands that endure always leap on new opportunities. To understand the new AI opportunity, you must understand the underlying technology. Our VP of AI, Fergal Reid, is the perfect person to explain that technology, and how it will transform the way you provide customer service. Fergal has been working on applying machine learning to customer …
  continue reading
 
This week on The Ticket podcast, Intercom’s Senior Director of Human Support Bobby Stapleton and Director of Customer Support Operations Anthony Lopez unpack how customer support leaders can confidently guide their teams into this new strategic future being driven by AI. Watch this episode on YouTube: https://www.youtube.com/watch?v=nAHX07s8eDU 😁 F…
  continue reading
 
Text the show! In this episode of "Happy to Help", we have Buzzsprout co-founder, Kevin Finn, on to walk us through the evolution of Buzzsprout support. From the humble beginnings of a shared Gmail inbox where customer feedback directly impacted the platform's future, to the present-day well-oiled machine of a dedicated team, this episode uncovers …
  continue reading
 
Renowned customer service and CX expert Shep Hyken joins Declan Ivory, VP of Customer Support at Intercom, to discuss highlights from his Achieving Customer Amazement Study and wants to help you create an amazing customer experience.and emerging trends shaping the future of customer experience. Watch this episode on YouTube: https://www.youtube.com…
  continue reading
 
Text the show! Ever wondered what secret sauce goes into crafting an exceptional customer support team? Buzzsprout Co-Founder, Marshall Brown, joins us to peel back the curtain on the traits and talents that make or break the art of support. We're sharing our hiring playbook at Buzzsprout, revealing creative interview techniques, and the importance…
  continue reading
 
Intercom's Declan Ivory, VP of Customer Support, and Ruth O’Brien, Senior Director of Automated and Proactive Support, discuss how AI has fundamentally changed things not just for our team, but for every support team. They unpack why it’s so critical to get onboard with AI and how they’ve reimagined and evolved Intercom’s Support org to take full a…
  continue reading
 
This week on The Ticket podcast, Intercom’s Senior Director of Human Support Bobby Stapleton and Director of Customer Support Operations Anthony Lopez break down how our own Customer Support team got started with AI. They discuss what the first three months looked like as the team made the switch to an AI-first approach, and offer some practical ad…
  continue reading
 
Text the show! In this episode of "Happy to Help," we delve into setting the right tone for your support communications. Drawing from real-world experiences and insights, we take a deep dive into the importance of defining tone for your support team, especially in written communication where every word matters. Get an exclusive behind-the-scenes lo…
  continue reading
 
Our Chief Product Officer Paul Adams talks about how AI has raised the bar for what great customer service looks like and what it takes to rise to the occasion. He explains our vision for AI-first Customer Service, and how we’re making that vision a reality. You can watch this episode on YouTube: https://youtu.be/X3iNjM89fRA?si=fDtP8tl-FY4PHxxm Fol…
  continue reading
 
Intercom’s Senior Director of Automated and Proactive Support Ruth O’Brien and Senior Director of Human Support Bobby Stapleton discuss the impact AI is having on customer service careers, and what “new world” support roles and career paths look like compared to “old world” ones, based on their own personal experience. Watch this episode on YouTube…
  continue reading
 
Text the show! On this episode of Happy to Help, we unpack why your support team should have strategic communication goals and how to set them. Setting pillars (or goals) for your support helps inform the message and ideas you convey with every customer interaction. We'll guide you through the process of identifying realistic goals that align with …
  continue reading
 
Today, we're delighted to have Mercer Smith, VP of Managed Operations at PartnerHero and the author of "CXOXO: Building a Support Team Your Customers Will Love." Mercer joins our own Bobby Stapleton, Senior Director, Human Support at Intercom, to share her expertise on using AI to elevate your customer service operations without sacrificing the per…
  continue reading
 
In today’s episode, we’re joined by Declan Ivory, VP of Customer Support at Intercom, and Bobby Stapleton, Senior Director of Human Support at Intercom who explore how our own Customer Support team is benefitting from Intercom's Fin AI Copilot, our brand new intelligent personal assistant for customer service teammates. We'll uncover how Fin AI Cop…
  continue reading
 
Text the show! Embrace imperfection in customer support as Tom Rossi, co-founder and developer at Buzzsprout, joins me to discuss how the quest for flawless customer interactions could actually stifle genuine connection, prevent mastery in your job, and hinder effective customer service. Learn how the occasional stumble can fortify customer relatio…
  continue reading
 
Intercom's Senior Director of Automated and Proactive Support, Ruth O’Brien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it. Watch this episode on YouTube: https://www.youtube.com/watch?v=DV6RK_-qGkQ 📝 Blog: https://www.intercom.com/blog/videos/ticket-welcome-fin-ai-copi…
  continue reading
 
This week on The Ticket we're bringing you the first episode of "Off Script", a new series of candid conversations with Intercom leadership about the extraordinary AI-driven transformation we’re currently experiencing. In this episode, Intercom Co-Founder Des Traynor talks about the generative AI revolution that startups and all of technology – and…
  continue reading
 
Text the show! Empathy isn't just a buzzword within customer support—it's a vital tool that we can use as customer support specialists to connect with your customers. On this episode of Happy to Help, Brian Johnson from the Buzzsprout Support team joins Priscilla to talk about the power that Empathy has when supporting customers. Brian's hospitalit…
  continue reading
 
This week's guest, CX author and speaker Stacy Sherman, is an expert at turning that aspiration into reality. In this episode, she joins our Director of Human Support Bobby Stapleton to discuss her Doing CX Right framework to design a standout customer experience to help you get – and keep – customers, and shares her best practices for empowering y…
  continue reading
 
This week our Director of Automated and Proactive Support, Ruth O’Brien, and our Director of Human Support, Bobby Stapleton, dive into the importance of creating a culture of knowledge management for unlocking AI success and delivering a great customer experience. Watch this episode on YouTube: https://www.youtube.com/watch?v=lNujY05wFAE 😁 Follow t…
  continue reading
 
Over the last decade, support tech stacks have become fragmented and clunky, slowing support teams down and holding them back from providing fast, personal customer experiences. Now, with recent tech advancements, support teams that adopt a complete AI-first platform can provide world-class customer experiences at phenomenal scale. In this episode,…
  continue reading
 
Intercom VP of Customer Support Declan Ivory chats with Jenna Elliott, VP of Global Customer Success at digital analytics platform Amplitude, about the intricacies of driving customer success in today’s world and what the roadmap for businesses aiming to thrive in this era looks like. 📝 Blog: https://www.intercom.com/blog/videos/amplitude-jenna-ell…
  continue reading
 
With AI handling a greater proportion of customer issues, the balance between cost and value is undergoing a huge and rapid shift. In this episode Declan Ivory, our VP of Customer Support, and Bobby Stapleton, our Director of Human Support, unpack a lot of the implications of this new reality. 📝 Blog: https://www.intercom.com/blog/videos/economics-…
  continue reading
 
Text the show! Welcome to the first episode of Happy to Help, a podcast about customer support from the people at Buzzsprout! Remember the last time you reached out to customer support and ended the interaction with a smile? It's a rare occurrence, but we are on a mission to make that the norm! At most companies, customer service is an afterthought…
  continue reading
 
Declan Ivory, VP, Customer Support at Intercom sits down to chat with Simon T. Bailey, author of 'Be the Spark: Five Platinum Service Principles for Creating Customers for Life'. They chat about how to be the spark in customer service, how to foster an environment of operational excellence amongst your CS team, why emotional moments for your custom…
  continue reading
 
Bobby Stapleton, our Director, Human Support, hosts this fascinating conversation with Declan Ivory, VP, Customer Support and Anthony, our Director, Customer Support Operations, in which they explore how the survey results of our Customer Service Trends Report 2024 shed light on the ways customer service is changing. 🗂️ Chapters 00:00 Introduction …
  continue reading
 
Jeff Vincent is Group Product Manager at Hupspot. In this interview from our archives in 2016 Jeff worked on the product team at Wistia, the video platform for business, but formerly ran their customer support operation. The common thread is a focus on solving customer problems. Jeff joined us for a wide ranging chat which covered everything from h…
  continue reading
 
Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead. Watch the video: https://www.youtube.com/watch?v=bLix8mAp5k8 Read a transcript: https://www.intercom.com/blog/…
  continue reading
 
CX expert Camille E. Acey joins us to explore the ever-changing landscape of the industry: from embracing AI and automation to managing teams in a time with layoffs, we’re delving into the nitty gritty of balancing the needs of different customers with the constraints of limited resources. Watch on YouTube: https://www.youtube.com/watch?v=OpXJANfww…
  continue reading
 
Synthesia CEO Victor Riparbelli joins Intercom co-founder Des Traynor for an engaging conversation on Synthesia, the future of video, and the transformations that lie ahead. Watch the video: https://www.youtube.com/watch?v=oa61Pn_mWXk Read a transcript: https://www.intercom.com/blog/videos/synthesia-ceo-victor-riparbelli-generative-ai-video www.int…
  continue reading
 
2023 was the year AI changed everything – and Intercom has been at the forefront of the revolution. Listen to highlights from our conversations about how AI is transforming customer service and the world of tech. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.…
  continue reading
 
Worried about customers leaking out? Learn how a remarkable customer experience can be your best marketing and sales strategy as CX keynote speaker and author Dan Gingiss joins us on the show. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.…
  continue reading
 
Loading …

Gyors referencia kézikönyv